Question about Warmrails & Satin Nickel Towel Warmer & Drying Rack

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New Warmrails Towel Warmer Stopped heating

I purchased a Warmrails towel warmer (#BE6-S) on 12/04/08. It worked for approximately 2 weeks. It failed to heat when it was turned on this morning. The towel warmer was plugged in and the light on the unit was on.

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  • savvysurfer Jan 29, 2009

    I have had my Warmrails Towel Warmer for several years and it has served me well until today. Reached for my towel and it was both wet and cold, but the amber light was on. Changed sockets but same thing - not heat.

  • savvysurfer Feb 19, 2009

    I emailed my problem to Focus Electrics and received this reply:



    There is no way to repair it. You could take it to a smalll appliance repair shop, but I'm not sure if the cost would justify it.
    Sincerely,
    Jennifer
    Customer Service

    I

  • khd2009 Mar 20, 2009

    The same thing happened to me last night; my towel was cold, the rails were cold, and the switch light was on. It was a Christmas gift last year so the warranty is over. My plan is to call the company then take it apart and see if I can do anything. I am not hopeful.

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Call the company directly at 877-927-6724. Explain the problem and they will assist you or replace your unit.

Posted on Feb 19, 2009

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  • Joe Hogan Feb 19, 2009

    call the company directly at 877-927-6724. Explain the problem and they will assist you or replace your unit.

  • john reed Nov 01, 2012

    No they will not. I was told today that they do not stock parts and to go to a hardware store and see if they could help me.

  • john reed Nov 01, 2012

    No they won't. I was told by customer service this morning that they do not stock parts for general sale. The rep suggested I go to a hardware store and see if they could help me resolve this. The local hardware (not big box) said, sorry we can't help.

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