Question about Garmin nuvi 780 GPS

Open Question

Maps not loading on nuvi 780

I have a 3 week old nuvi 780. It has worked flawlessly until yesterday. On the way home the screen went to the "loading maps" phase. It stayed locked in that position. I unplugged the unit and then it would not start up. I then did a "re-set" by holding the power switch to the left for 8 seconds. The unit then powered up but would not go past the "loading maps" point. I then did a "clear" of the "private user data" by starting the unit and holding my finger on the lower right corner of the screen for 30 seconds. It asked me if I wanted to clear the "user data". I did. I then unhooked the unit from the car charger and then re-hooked it to the car charger. The unit then said it was "charging". I moved the power switch to the left and the unit powered off and came right back on with the "main menu". However, there are 'no maps" loaded and I can not navigate or imput any addresses. If I try it says "no data available". When I turn the unit off and then back on, it then goes back to the "loading maps" point and will not go from that. I have tried to hook the unit to my laptop, but the unit fails to communicate with my laptop.

I'm guessing I'm screwed at this point. Your thoughts.

Posted by on

  • jim beckwith May 11, 2010

    And I am guessing it is not under warranty right

×

6 Suggested Answers

marked
  • 6487 Answers

SOURCE: NUVI 310

You will need to erase a file from the units memory. Connect your GPS system to your computer; go to start then ‘My Computer’, and double click on your device file (mass storage system), there you will see a folder named ‘Garmin’.
In this folder are several different files, look for file named gmapsupp.img. Right hand click on this file and delete as this file is causing the maps to lock.

Posted on Dec 09, 2008

  • 17 Answers

SOURCE: Your answer to my nuvi 780 stuck loading maps

Check out this link, good luck!
http://www.gpspassion.com/forumsen/topic.asp?TOPIC_ID=95274&whichpage=5

Posted on Jan 10, 2009

bunnydawg
  • 5158 Answers

SOURCE: garmin nuvi 205 can't find satellites

you can get the manual at www.garmin.com
you'll also need to get yourself a usb cable... the normal end for the computer and i believe the other end is called a mini b connector.

Robert

please take a moment to rate this solution.. thanks

Posted on Feb 02, 2009

sharcnet
  • 2124 Answers

SOURCE: my garmin nuvi 260 will not go past the loading maps screen

There is a corrupt or missing file associated with the mapping thats causing it to lock up. When that file is missing, your Nuvi never gets to the routine for communicating with your PC. That's why your PC can't detect it.

I've fixed this problem before. The unit must be placed in PRE-BOOT mode, forcing Windows to recognize it and then using a specific program, reflash the firmware to an older version that doesn't care that the file is missing. The unit will then boot properly and you'll regain detection to the unit in Windows. Then you can repair/replace the missing files and then reflash back to the latest firmware.

Yes, its a pain and not an easy process to the novice.

- Jim
SHARCNET-USA

Posted on Sep 03, 2009

  • 3287 Answers

SOURCE: nuvi 780 does not get past

The MSDN Traffic receiver does not need to be active to display maps. it is only needed for traffic reports, news, stocks, gas prices, Web Favorites, etc.

You may need to reload the maps into your GPS, unfortunately garmin stopped including the DVD in the box - BUT Garmin will send a DVD disk for free - just for asking. You will need your coupon codes however, to unlock the map.

I suggest you telephone Garmin and speak with a Customer Support Rep. to get a full explanation of what they can do for you.

Contact Garmin based on your location and product below:

North America - Consumer Products (for all Garmin products except Apollo aircraft)
Monday - Thursday: 8 AM - 6 PM, Friday 8 AM - 5 PM Central Time (closed holidays)
US: 913-397-8200
US Toll Free: 1-800-800-1020
Canada: 1-866-429-9296
E-mail Product Support


Europe - Consumer Products (for all Garmin products except Apollo Databases)
Austria For all Garmin products except Aviation.
Monday – Thursday: 9:00 AM – 17:00 PM (GMT/UTC +2)
Phone: 43 (0) 3133 3181 0
Website
Belgium For all Garmin products except Aviation.
Friday: 9:00 AM – 15:00 PM (GMT/UTC +2)
Phone: 00 32 2672 5254
Website
Denmark For all Garmin products except Aviation.
Monday – Friday: 9:00 AM – 17:00 PM Central European Time (GMT/UTC +1)
Phone: 00 45 4810 5050
Website
Finland For all Garmin products except Aviation.
Monday – Friday: 8:30 AM – 16:00 PM (GMT/UTC +3)
Phone: 00 358 19 311 001
Website
France For all Garmin products except Aviation.
Monday – Thursday: 9:00 AM – 18:00 PM Central European Time (GMT/UTC +1)
Friday: 9:00 AM – 17:00 PM Central European Time (GMT/UTC +1)
Phone: 00 33 1 5517 81 89
Website
Germany For all Garmin products except Aviation.
Monday – Friday: 8:30 AM – 17:00 PM Central European Time (UTC/GMT +1)
Phone: 00 49 898 58364 880
Website
Italy For all Garmin products except Aviation.
Monday – Thursday: 9:00 AM – 13:00 PM / 14:00 PM – 17:30 PM (GMT/UTC +2)
Friday: 9:00 AM – 13:00 PM / 14:00 PM – 16:30 PM (GMT/UTC +2)
Phone: 00 39 02 3669 9699
Website
Portugal For all Garmin products except Aviation.
Monday – Friday: 09:00 AM – 12:30 PM / 14:00 PM – 18:00 PM (GMT/UTC or GMT/UTC +1 depending on city)
Phone: 00 35 1214 447 460
Website
Spain For all Garmin products except Aviation.
Monday – Friday: 9:00 AM – 13:30 p.m / 14:30 PM - 18:00 PM Central European Time (GMT/UTC +1)
Phone: 00 34 934 972 373
Website
Sweden For all Garmin products except Aviation.
Monday – Friday: 9:00 AM – 17:00 PM (GMT/UTC +2)
Phone: 00 46 7744 52020
Website
United Kingdom For all of United Kingdom users and customers in unlisted countries in Europe, Africa and Middle East
Monday – Friday: 8:30 AM – 17:30 PM Western European Time (GMT/UTC)
Phone: 00 44 808 238 0000
Website



Posted on Sep 18, 2009

  • 1 Answer

SOURCE: Garmin Nuvi 1250 stuckin "loading maps" screen

I just plugged my 1350 in (had exact same problem) into computer and deleted the GPX (trip log) and it finally started back up. Deleted all of the favorites and such but it working again.

Posted on Feb 22, 2010

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Nuvi 650 touch screen stopped working


My Garmin Nuvi 650 would boot up and load maps, but I could not enter my access code. Screen would not respond. Turned off & on a number of times, but still same problem. This occurred on first use after upgrading the maps. Thinking it may have overheated on the dashboard of my truck, I held the device in front of the air conditioner vent for about five minutes to cool it down. When I then turned it on, it worked fine. For the rest of my 3-week vacation, I kept it cool & out of the sun when it was not turned on. No problems after that.

Jul 17, 2010 | Garmin StreetPilot c340 GPS Receiver

1 Answer

No data available and no maps downloaded


it may just be that the maps are deselected. to correct this go into the tools/settings/map and then at the bottom of the screen in the middle you will see map info tap that and then at the next screen it will show you the maps which are installed if there are any without ticks just tap the box. tap ok and try again if. if there are no map choices then you will need to reinstall the maps on your unit

Apr 26, 2010 | Garmin nuvi 780 GPS

2 Answers

Garmin Nuvi 1250 stuckin "loading maps" screen


I just plugged my 1350 in (had exact same problem) into computer and deleted the GPX (trip log) and it finally started back up. Deleted all of the favorites and such but it working again.

Feb 05, 2010 | Garmin nuvi 250W GPS Receiver

1 Answer

The audio on our Nuvi 780 just quit working the maps still load and runs fine, just cannot hear anything.


Hi,

did you check in the system settings, to see if the volume has been decreased or muted ?
Failing this, the speaker has stopped working, and needs replacing, unless theres a seperate external speaker socket you could use, with a headphone or external speaker.

Mike @ Compurepair.


Jun 11, 2009 | Garmin nuvi 780 GPS

1 Answer

Your answer to my nuvi 780 stuck loading maps


Check out this link, good luck!
http://www.gpspassion.com/forumsen/topic.asp?TOPIC_ID=95274&whichpage=5

Jan 10, 2009 | Garmin nuvi 780 GPS

1 Answer

Nuvi 780 stuck in "loading maps"


On the back of the unit there should be a reset button, press this in till the unit starts to turn on again.

~Phil

Jan 10, 2009 | Garmin nuvi 780 GPS

1 Answer

Screen is black


Most likely you will need to do a re-set. Just slide the power switch to the left for 8 seconds. It should then re-boot. It this doesn't work, you've got more serious problems.

Jan 01, 2009 | Garmin nuvi 780 GPS

2 Answers

Garmin is stuck at loading maps


I had a 200 W Nuvi with the same problem. Luckily it happened with the first 3 months, so i could return it to Garmin under warranty for a free replacement

Jun 17, 2008 | Garmin nuvi 200W GPS Receiver

1 Answer

Nuvi 660


my nuvi was working great til last week when for some reason it would not load maps, get stuck on the first screen and then just shut down.

Jan 22, 2008 | Garmin Nuvi 660 GPS Receiver

Not finding what you are looking for?
Garmin nuvi 780 GPS Logo

Related Topics:

108 people viewed this question

Ask a Question

Usually answered in minutes!

Top Garmin GPS Devices Experts

Tom Chichester

Level 3 Expert

24564 Answers

Jonathon summesfield

Level 2 Expert

284 Answers

Bill Gilhooly
Bill Gilhooly

Level 2 Expert

94 Answers

Are you a Garmin GPS Device Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...