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Kenmore SM9711031 wont start spinning in spin cycle

My washer won't start to spin while on the spin cycle until I give it a 'jump start' by reaching in and spinning it myself, then it finishes the cycle fine. If there is a load of heavy clothes in there it won't spin until I take some clothes out and 'jump start' it in halves. What do I need to replace?? Please help!

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6ya6ya
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Posted on Jan 02, 2017

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IrishDruid
  • 2712 Answers

SOURCE: Spin cycle not working properly, clothes still wet!!!!

When the clothes are wet at the end of a cycle, check these:
Motor coupler Totest the motor coupler, re-start the washer in its spin cycle. Let themachine run for a minute, and then open the lid and notice whether thetub is spinning:

  • If it's spinning when you lift the lid, the coupler is fine.


  • Ifit isn't spinning--and your machine was produced by Whirlpool®--you mayhave a broken coupler. Many Whirlpool-made washers use a small,relatively inexpensive device called a motor coupling. Thisplastic-and-rubber component is mounted to the shaft of the motor onone side, and to the transmission on the other. Over time, the couplerwears out and fails. When that happens, you need to replace itcompletely.


Spin cycle Ifthe washer doesn't reach its proper spin speed, the clothes may be toowet at the end of a cycle. Check to be sure the load is properlybalanced and run a spin cycle again. If the clothes are still wet, youmay have a worn or loose belt (Maytag®), a worn clutch (GE®/Hotpoint®),or a worn motor pulley or tub bearing. Replace the applicablecomponent.

Alternatively, there could be clothes caughtbetween the inner and outer tubs. Read the "It spins but won't pump"section of the "It won't drain" section. Also, there could be otherthings that cause friction on the drive train. Seek the assistance of aqualified appliance repair technician.

Siphoning Ifthe water that pumps from the machine goes right back into the machineafter the spin cycle, it may be because your washer is siphoning thewater from a laundry tub with a slow drain, back into the washer. Tryto improve the draining of the laundry tub. (Is there something stuckin the drain?) Also, be sure the drain hose doesn't reach more thanabout 4 inches into the laundry tub. If it does, cut off the excess.

Water-inlet valve Water-inletvalves eventually fail. One problem that may develop with a water-inletvalve is that it can no longer completely shut off when the electricityis turned off to it. Then, the valve may leak and drip water into theclothes tub--you may notice that your washer has water in it when youhaven't used it for a few days. To fix this, replace the valve.
More information can be found here:
http://www.repairclinic.com/0088_11_1.asp#Level1_12

Posted on Oct 29, 2008

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  • 277 Answers

SOURCE: Kenmore front load washer will not spin. Clothes come out wet.

The clothes are wet after spinning When the clothes are wet at the end of a cycle, check these:

Motor coupler
Spin cycle
Siphoning
Water-inlet valve
Motor coupler To test the motor coupler, re-start the washer in its spin cycle. Let the machine run for a minute, and then open the lid and notice whether the tub is spinning: 

  • If it's spinning when you lift the lid, the coupler is fine.


  • If it isn't spinning--and your machine was produced by Whirlpool®--you may have a broken coupler. Many Whirlpool-made washers use a small, relatively inexpensive device called a motor coupling. This plastic-and-rubber component is mounted to the shaft of the motor on one side, and to the transmission on the other. Over time, the coupler wears out and fails. When that happens, you need to replace it completely.


Spin cycle If the washer doesn't reach its proper spin speed, the clothes may be too wet at the end of a cycle. Check to be sure the load is properly balanced and run a spin cycle again. If the clothes are still wet, you may have a worn or loose belt (Maytag®), a worn clutch (GE®/Hotpoint®), or a worn motor pulley or tub bearing. Replace the applicable component. 

Alternatively, there could be clothes caught between the inner and outer tubs. Read the "It spins but won't pump" section of the "It won't drain" section. Also, there could be other things that cause friction on the drive train. Seek the assistance of a qualified appliance repair technician.

Siphoning If the water that pumps from the machine goes right back into the machine after the spin cycle, it may be because your washer is siphoning the water from a laundry tub with a slow drain, back into the washer. Try to improve the draining of the laundry tub. (Is there something stuck in the drain?) Also, be sure the drain hose doesn't reach more than about 4 inches into the laundry tub. If it does, cut off the excess.

Water-inlet valve Water-inlet valves eventually fail. One problem that may develop with a water-inlet valve is that it can no longer completely shut off when the electricity is turned off to it. Then, the valve may leak and drip water into the clothes tub--you may notice that your washer has water in it when you haven't used it for a few days. To fix this, replace the valve. 

Posted on Mar 02, 2009

SOURCE: Kenmore 80 series spins but won't ring out clothes

Check for buildup of detergent/foaming while washing. Check for oil leaks around the clutch area. Could also be the clutch lining is worn out. Replacement parts kit includes all parts

Posted on Mar 06, 2009

  • 1 Answer

SOURCE: Washer won't go through spin cycle

this happened to me. there are other things it could be but i was told the most common is a broken or unhooked suspension spring. I'm a housewife and i fixed it myself in about 30 min.

Posted on Aug 06, 2009

  • 3 Answers

SOURCE: kenmore he2 front loader washer won't do rinse spin cycle

kappharmd-

if yours is the same, the drain is hidden behind the lower access panel on the front (how convenient, huh?). I don't understand why they didn't just make a recess hole for it. I've just left one screw loose in the center and it kinda "compression" fits. We clean this out regularly, as my wife and family don't check pockets well. :)

Posted on Apr 02, 2010

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1 Answer

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Check door switch: If the lid switch is bad it will not drain or spin. Try this test: With lid open let it finish wash cycle. Press lid switch down with screwdriver. Washer should begin draining. Release switch. Motor should stop. Press switch a second time. Washer should start spinning as it continues to drain. If motor doesn't come on while lid switch is pressed, replace the switch. OR
http://www.youtube.com/watch?v=q942xn_2VXY
Click if helped.

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It sounds like the transmission is done. Can't pinpoint what it is exactly, but I would start there.

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My kenmore ad 80 series washing machine won't spin


The lid switch is probably out. Bypass it and see if she magically comes to life. Their are 3 wires to the lid switch 2 of which are live wires. Jumper them 2 live wires and see if she runs in spin.

My home video: Washer won't spin It's a doozy

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Try the 'drain' portion of a few of the other cycles (heavy, perm. press, delicates) and see if it will drain/spin there. You can also try advancing the timer slowly through the 'spin' portion to see if it kicks in anywhere.

If it will rinse and spin in the other cycles, you most likely have a bad timer.

Hope this helps.

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I have a Kenmore 60 series heavy duty washer. It will wash and drain in all cycles just fine, but it won't spin. It sounds like it wants to spin but it wont.


Hello & Welcome to FixYa

When the washer fills but does not agitate or spin then you can check if the lid switch is fine. You can jump start the lid switch by connecting both the wires with each other or use the third wire to act as jumper between the two. After this if the problem is solved then replacing lid switch is recommended repair. Please get back to me if you have any other questions.

Kevin

Jul 22, 2011 | Kenmore 24032\24036 Top Load Washer

1 Answer

I have a kenmore washing machine and it will go to rinse but it wont go to spin cycle and the water wont drain out of the washing machine it wont go through all the cycles just rinse nothing else what do i...


This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump removes most of the water) machine.

First, see the Sears parts site for your washer:
http://www.searspartsdirect.com/partsdirect/index.action

Enter your model number (###.######) and you'll see a list of major sub-components with diagrams and parts.

Newer model Whirlpool / Kenmore washers use a Lid Switch as a safety device. Unless the switch senses that the lid on the washer is closed, the washer will neither agitate nor spin.

Older models only used the switch during the spin cycle.

Try to bypass the Lid Switch by removing the Console and jumping the two outermost pins on the switch.

This is a Whirlpool PDF on how these washers operate. It has a diagram on jumping the switch as well as a detailed section on how the transmission works.

https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/f7e2147fa98b28cf85257122007475cb/$FILE/L-55.pdf


It also has a troubleshooting guide.

To bypass the switch, you only have to disconnect the power to the washer, tilt the console back, unplug the switch and using an short piece of insulated wire, jump the two outermost contacts on the connector coming from the console and plug the washer back in.

Following is a description of how to gain access to the console and how to remove the cabinet if necessary.

http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=131&osCsid=913ba652cd504fb162f87d892bcb427b

With the jumper in place, try to re-start the washer.

If it works, the Lid Switch is a relatively inexpensive part and only requires you to access the console and remove the cabinet.

Aug 13, 2010 | Kenmore Washing Machines

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Kenmore SM9711031


ok sounds like you have a bad pump or lid switch. ok i want you open and shut the lid really quick...do you hear a click click. if so your lid switch is good and you have a bad pump. write back when you do this. kelly

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