Question about Schlage FE595-CAM-ACC FE595-CAM-716-ACC Aged Bronze Electronic Security Key
Sometimes the lock doesn't unlock after entering the code. After entering the code again, it will usually open. What could the problem be? Does the lock ever need to be lubricated?
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Posted on Jan 02, 2017
SOURCE: When I punch in my
You did not indicate whether this is a new installation that you are having difficulty with,but I'm going to assume that it is.
I'm going to direct you to a web page that has a wealth of information for the Schlage locks:
This page has links to the PDF file of the installation instructions, which you should already have in your possession:
Also, there are two videos that may be helpful in troubleshooting your problem:
Installing your FE 595 Keypad Entry Lock video:
And, Programming Your FE 595 Keypad Entry Lock:
The reason that I think it's a good idea to review these two videos is that again, assuming this is a new installation, is that you may spot a mistake in the initial installation process.
Was the "Thumbturn" in the proper position when the inside plate was installed? (Shown at the 5 minute mark of the installation video)
Also to be found on the Service Support page link is a link to Schlage's Service & Support
which will allow you to contact Schlage if the problem remains unresolved after reviewing your installation.
I hope this helped. Good luck!
Posted on May 21, 2011
Schlage's warranty policy covers the electronics for 1 year to the original purchaser. Last week I answered another question about buying the keypad assembly for a Schlage lock. Here's his experience:
"I had commented on their site about no spare parts being available and one of their reps contacted me and says they are going to replace the lock for me. This is a very generous gesture on their part and if it comes thru, will be a great deal for me. However, the problem still remains that there are no parts available for the other people that have this same problem. The locks have a lifetime warranty on the finish and mechanism but the electronics only have a 1 year guarantee...."
I suggest that you contact Schlage, but you will probably find that you can't buy the switch you need. Plead your case, ask to have it elevated, make a negative comment on their website like the other gent did.
Here's the contact information:
Go to Schlage.com Click on :"For your Home", then "Service & Support", and under that "Contact Us"
Posted on Feb 29, 2012
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