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I just had the same problem with my hoover duros, the vacuum was running fine but the powerhead kept going off. I would make a sweep with it and powerhead would be running and then next sweep powerhead would shut off. I had tried checking connection and belt, etc. I thought it was the powerhead. But then I found the problem. On the duros there are 2 pieces of wands that hook powerhead to hose on canister. They both connected and clicked in fine but I decided to check them separately. I hooked just one piece to hose and powerhead and then turned it on and then I did the other piece. ta-dah! that's what it was...it was only one section of the wand. When I hooked them up separately, one piece the powerhead worked totally fine and vacuumed like normal. When I removed that piece of wand and tried the second piece (actually the bottom section when both are hooked together) the powerhead did not work at all. So I just need to get a new section of wand. Hope this helps!
I had the same exact problem and it took about 4 months to find out the problem. I had a paper clip stuck to one of the orifice in the hall way of my house and that is what I had experienced. The other thing is to check the entire tube system because maybe a mouse or rat has chewed into it. It has all to do with the electrical wire throughout the system. Good Luck
Hi, I had the same problem with mine and found that if you plug the power head directly into the handpiece (bypassing the telescopic wand) and it worked only proved the problem is in the telescopic wand. The problem as I found was a broken terminal in the end that connects to the powerhead (female socket). As it is a non repairable part means replacement at $100AUS I have had my machine for 3 years and in this time have replaced the both powerhead once and the wand twice within 2 years of owning the machine. The wand has now gone faulty again 4 months after replacing it and consequently Electrolux only warranty spares for 3 months which I think is poor! Its a great machine but a little too delicate even if it is only used for domestic operations once a fortnight! I paid $700 for my Oxy3 3 years ago and wont be buying another Electrolux product due to poor service (customer and product):((
had the same problem with mine check all the prongs on the 2 wands and on the power nozzle and on the handle itself you will probably see that one of them is discolored or burned looking you will need to replace that section, I had to replace one of my wands, and then a second time I had to replace the hose section with the handle attached.
to answer your last statement, if you do not have a receipt, the warranty will go by the date ofyour serial number. the first 4 digits are the month and year. this model usually has a 1 year wty. the wand button may not be protruding as far due to dirt under the metal band. however you may still have an issue with the neck on the powerhead which will require shop service.
Does it shut off with the hose removed? If it does then there is a problem with the electronic control(mounted by the motor), or the motor itself. If it doesn't, then there is a clog in the hose, wand, or powerhead.
Check the contacts where the power head attaches to the wands and also where the wnd attaches to the hose. If any of the contacts look burnt, then they will need to be replaced. Unhooking them when power is on is what causes most of these problems. But if they look ok, could be a problem inside the power head, or in the circuit board that is inside the cannister.
I had the same problem. Sears has replacement parts for mine (Model 11625813506) here: http://www.searspartsdirect.com/partsdirect/getModel!retrieve.pd?modelNumber=11625813506&pop=flush
Rather than pay $10 for a new cover terminal (which I probably couldn't install myself anyway), $99 for a whole new wand, and possibly $108 for a whole new hose (ridiculous prices, btw), I took a small flat head screwdriver and scraped off the dirt/corrosion on the terminal pins. This didn't resolve my problem, but I noticed the connection between the extension wand and the "Power mate" hose handle was loose. The handle could wiggle/slide about 1/8" when connected to the wand, creating the loose connection. I used the screwdriver to bend the pins down slightly (in the direction away from the wand tube), to compensate for the loose connection. This worked like a charm, fixed the intermittent circuit contact completely, and was very easy to do. I'd highly recommend trying this, before doing anything more complicated.