Question about Office Equipment & Supplies
We have just changed our wifi name and password and need to reconfigure the printer, which is connected through our wifi to our MacBook Pro. Thank You
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Posted on Jan 02, 2017
I had the same problem. The thing is I was pressing the scan button on the printer and getting the lovely "USB not connected" message. However, if you open the printer icon in the dock (Mine is "HP Photosmart C4200 series") and click the Scanner button in the upper right hand corner, then click "New Scan," voila! presto! and all is right with the world again.
Yes, it is obnoxious that HP made a defective scanner button, and I may download the driver again when I get a chance. But yay for quick fixes!
Posted on May 03, 2008
Ignore the instructions that come with the printer, choose Open System, then choose WEP, enter, and it hooks up. Thanks to the above posters for this solution.
Posted on Oct 18, 2009
My guess is a driver problem. I'm assuming you can print to it, so you know the USB connection is good. And you can make a copy (I assume), so you know the scanner mechanism and its connection with the rest of the machine works.
The scanner driver is separate from the printer driver. It's entirely possible to install and use the printer without having loaded the scanner driver. Best bet is to unplug the unit from your computer, then uninstall it completely from Windows. There may be an Uninstall program listed under Brother in your Start menu...All Programs... Or go to Start...Settings...Control Panel (or however your version of Windows get there) and open your Scanners and Cameras folder. If you find the Brother machine in there, Select it and click Remove. Do the same in the Printers folder.
Don't plug your machine back in until you have reinstalled the drivers. Go to www.brother-usa.com, and in the Service & Support box on the right, click Downloads. That will take you to a page where you'll select Multi-Function as your Product Group, then the model.
You'll get two lists of links. Forget Manuals, look at Drivers on the right.
Under Type of Software, click ALL. Select your OS.
Look for Setup.exe in the main directory, or you may need to browse folders labeled with different language abbreviations to find it.
Start the installation, and don't plug your USB cable in until the computer tells you to. it will install the printer first, then return to install the scanner. It may require you to restart Windows more than once. Sorry.
Once you've suffered through all that it should be fine.
Posted on Dec 24, 2009
You willl need to setup the printer first to use the wirelss in your place. Once you have that you will need to have the cd to install the printer and it should work.
Palm Desert, Ca
Brother ASC Center
Posted on Jan 01, 2010
You will need to use a cable to use the scanner.
Either a USB cable to connect directly to computer or an ethernet cable directly to router, then you will need to install the driver software.
Posted on Mar 30, 2010
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