Question about Maytag Neptune MAH5500B Front Load Washer
First turn off and remove the outlet hose from the drain. Because the machine has water in it - it will be heavy to move. Lower the hose into a bowl to drain it.
Check to see that the hose is not full of debris / grease.
If it does seem bad, replace it in the outlet again, and use a cup of soda crystals in the machine - wash it on a hot cycle and see if it clears things.
There should also be a plastic hose support at the top of the outlet to stop the hose from kinking. Often it is missing and over time causes this problem.
Please post back if it does not improve before rating, as there are other causes too.
Posted on Jan 10, 2009
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Posted on Jan 02, 2017
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The F21 error code indicates a long drain time on this type of washer. The door will not unlock if the washer control detects that water is still in the tub. To manually unlock the washer door, take these steps:
After opening the door and removing the clothes, I recommend emptying any remaining water in the tub with a wet/dry vacuum (or bail it out). Since you already have the bottom front service panel off and the washer unplugged, you can arrange shallow pans and towels to catch any remaining water and pull the filter out and clean it You may find a clog in this area that is preventing your washer from draining properly. Clear any clog or debris from this area and reassemble the washer. Check your drain hose for a kink or clog. Check the washer house drain for a clog or restriction. Test the washer to see if it will drain properly.
Here is a video to show you how it is done.
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