To resolve this issue, you can either disable the policy setting
(Method A), or edit the permissions to provide the Licensing Service the
required permissions (Method B).
Method A: Disable the Plug and Play Policy
1. Determine the source of the policy . To do this, follow these
a. On the client experiencing the Activation error, run the Resultant
Set of Policy wizard by clicking Start, Run and entering rsop.msc
as the command.
b. Visit the following location:
Computer Configuration / Policies / Windows Settings
/Security Settings / System Services /
If the Plug and Play service is configured through a Group Policy
setting, you see it here with settings other than Not Defined.
Additionally, you can see which Group Policy is applying this setting.
2. Disable the Group Policy settings and force the Group Policy to be
a. Edit the Group Policy that is identified in Step 1 and change the
setting to “Not Defined.” Or, follow the section below to add the
required permissions for the Network Service account.
b. Force the Group Policy setting to reapply: gpupdate /force
(a restart of the client is sometimes required)
Method B: Edit the permissions of the Group Policy:
1. Open the Group Policy that is identified in Method A, Step 1
above, and open the corresponding Group Policy setting.
2. Click the Edit Security button, and then click the Advanced
3. In the Advanced Security Settings for Plug and Play window click
Add and then add the SERVICE account. Then, click OK
4. Select the following permissions in the Allow section and then
Query template, Query status, Enumerate dependents, Interrogate,
User-defined control, Read permissions
Note: The Previous rights are the minimum required permissions.
5. Run gpupdate /force
after you apply the previous
permissions to the Group Policy setting.
6. Verify that the appropriate permissions are applied with the
sc sdshow plugplay
The following are the rights applied to the Plug and Play service in
(A;;CC LC SW LO CR RC ;;;SU is an Access Control
Entry (ACE) that allows
the following rights to “SU” (SDDL_SERVICE – Service logon user)
A: Access Allowed
CC: Create Child
LC: List Children
SW: Self Write
LO: List Object
CR: Control Access
RC: Read Control
SU: Service Logon User
Note: If there are no GPO’s in place, then another activity may have
changed the default registry permissions. To work around this issue,
perform the following steps:
1. On the computer that is out of tolerance, start Registry Editor.
2. Right-click the registry key HKEY_USERS\S-1-5-20, and select
3. If the NETWORK SERVICE is not present, click Add…
4. In Enter the object names to select type Network Service and then
click Check Names and OK.
5. Select the NETWORK SERVICE and Grant Full Control and Read
6. Restart the computer.
7. After the restart, the system may require activation. Complete the