Question about Arris SB6121 SURFboard DOCSIS 3.0 eXtreme Broadband Cable Modem (612572180136)
Since this is a wireless router when I try to connect to the internet from my wireless lap top it shows me my network and asks me for a password to connect to it. It says if I do not know it, ask the owner for permission, the problem is I am the owner and all I want to do is use the wireless connection. No problem when I hard wire it or plug in only with wireless connections.
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Posted on Jan 02, 2017
SOURCE: cable modem + dlink router
Your modem needs to be rebooted in order for your router to pull an IP from the modem. To do this, look for a little hole in the back of your modem and use a pen to push the button. Wait for the reboot to finish and then try again in about 20 seconds.
Posted on Jan 20, 2008
SOURCE: losing connection
I assume this is a cable modem? You need to call your cable company and have a trouble ticket created. I worked for the cable company installing cable for quite a while and I bet my paycheck the signal getting to the modem are below specs and that's why the modem gets dropping the internet connection.
Hope this helps.
Posted on Aug 13, 2008
Make sure that you have the ethernet cord from your modem plugged into the WAN/Internet port on your router. Then unplug the power cord from your cable modem and plug it right back in. After the modem fully comes back online, unplug the power cord on the wireless router and plug it back in. wait 30 - 60 sec and then try and connect.
Most cable companies only allow one active"CPE" at a time for internet access. All this means is when you change what is connected to the cable modem you must always reboot the cable modem to allow access.
Hope this helps. Let me know if it does not work.
Posted on Apr 10, 2009
SOURCE: Unable to set up wireless router
Shut down your computer, unplug the cable modem and the switch. Connect all three - computer to switch, switch to modem. Make sure that the ethernet cable between the router and the modem is in the router uplink port and that the computer is plugged into one of the four ports that look alike. Wait 30 seconds - plug in the modem. Wait another 30 seconds, plug in the router, wait another 30 seconds and boot the computer. Open a browser and see if you have internet access. If you still don't, then try to check the browser by typing 192.168.1.1 into the address bar of the browser. That should give you the browser sign in screen. The Linksys default is to leave the user name blank and type admin for the password. That should give you access to the router so you can check the settings. If this doesn't work, document carefully what happens and post again with your results and we'll try to go from there.
Posted on Jun 08, 2009
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