Question about HP Office Equipment & Supplies
It says cartridge is missing or not detected but it is installed
Posted by Anonymous on
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Posted on Jan 02, 2017
If these are new cartridges then you can try wiping the contacts and the pins with a dry paper towel then re install them. do not us tissue as some of them have lotion on them. If these are remanufactured cartridges return them for an exchange.
Posted on Mar 24, 2009
SOURCE: print cartridge missing
Please remove the cartridges from the printer. Take a dry lint free paper towel and gently wipe the contacts on the back of the cartridge (not the bottom from where ink is present). Wipe the contacts inside the printer (on cartridge carrier). Please snap the cartridges back into the cartridge carrier.
Next, try this printer self-test by following the steps given below:
1. Please turn OFF the printer.
2. Press and hold the "Color copy" button.
3. Now, turn ON the printer.
4. Once you see "0" on the display, release the "Color copy" button.
5. Press the Up arrow button until "2"appears on the display.
6. Press the "Black copy" button to start the self test. Once the page has printed, the printer will stop printing.
The self-test should at least print out a set of either black or color bars, if not both (if you have a printer with both color and black installed simultaneously). Should this test fail, try it again without cartridges installed. If the self-test still fails to take paper in and make sounds like the carrier is moving across the paper, this is a hardware issue, and the printer will require service. If the self-test completes without any cartridges installed, run the self-test again with the color cartridge installed by itself. (If you have both black and color cartridges, after this test, run the test again with just the black cartridge installed.) If you find that either cartridge causes the self-test to fail, please let me know.
If the self-test prints, but has lines or smudges or other print quality issues, let us know. This includes any print quality issues, we need to know if the problems you have with your black or color are based in the printer, or communications with your computer, or the computer's software.
If the self-test prints your test bar(s) clearly, the printer hardware is not at fault.
Posted on Apr 14, 2009
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Please try follow these steps to resolve your issue:
Are you using OEM, compatible or refilled ink cartridges? Refilled ink cartridges have a high defective rate, and they may also damage your printer, so it is best to use high-quality print cartridges. OEM and certain brands of compatible print cartridges (such as MSE brand: http://www.dependablesupplies.com/search.php?search_query=MSE&submit_search=Search) are the best choices.
Posted on Oct 12, 2009
There may be debris that is blocking the communication between the cartridge and the printer, especially if you are using a remanufactured cartridge. Remove the cartridge and unplug the printer from the power supply. Take a little bit of rubbing alcohol on a cotton swab and wipe off the contacts on the cartridge as well as the contacts inside of the printer. Allow both to dry for a few minutes before plugging the printer back in and re-installing the cartridge. This should clear up any miscommunication between the two.
Posted on Mar 15, 2010
There are several things you can try. Make sure you are using HP original cartridges (not refilled/remanufactured).
Remove the cartridges and reinsert them.
Clean the contacts on the cartridges (remove one cartridge (unplug the unit after the cartridge carrier stops moving), wipe it with lint free clothes or cotton swabs that were dampened (squeeze or wring out excess water) with bottled or distilled water. Wipe the copper colored contacts until they are ink free. Avoid the nozzles. Allow to dry for 10 minutes or dry with another cloth. Then reinstall the cartridge (make sure it clicks into place) and repeat with the other cartridge. Work quickly, after 30 minutes you have an increased risk of the ink drying and clogging the nozzles. Plug in the printer and see if you can print.
Reset the printer. Turn on the printer, then unplug the power cord from the wall. Remove the other end of the cord from the printer. Wait 20 seconds before plugging in the power cord (wall outlet first). Turn on the printer and wait for it to initialize. Try printing again.
Try new cartridges and do a cartridge alignment. The problem could be with the cartridges themselves.
If the issue persists, then the printer needs service.
I hope this helps.
Posted on Aug 06, 2010
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