Question about Plantronics CS55/HL10 Wireless Office Headset System with Lifter 69702-01 Headset

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All of a sudden my CS 55 with plantronics stopped working. It shows that its on but the headpiece isnt charing and also doesnt work. Any ideas why?

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If the Plantronics CS55 wireless headset shows that it is on, you have to make sure of the following things.

a. the green LED on the base turns on when you turn the call switch on from the headset.
b. the small green LED on the side of the headset is blinking.
c. the telephone headset is lifted from the cradle.
d. if the headset is not charging and the Amber light on the base does not blink when you place wireless headset on it; trying placing the headset more firmly.
e. If the headset is not charging and the Amber light on the base does not blink even after placing the wireless headset firmly on the charging cradle, you may need to change the battery.

Alternately you can try resetting the Plantronics CS55 wireless headset.

Reset Plantronics CS50, CS60 or CS55 Wireless Headset

If you have problems with the sound or connection of your Plantronics CS50, CS60 or CS55 wireless phone headset, you may want to try to hard reset it using the following steps:

Note: Ensure the IntelliStand switch (on the right side of the charging base) is in the - position and NOT the = position.

1. Press both the call control button and the listening volume/mute button for 5 seconds. When the indicator light blinks release both buttons.

2. Press the call control button again. The talk indicator light will again blink to indicate the headset is back to normal.

3. Disconnect the AC charger from the AC charging jack for 5 seconds.

4. Reconnect the AC charger.

Now give the Plantronics headset a try.

Posted on Jul 19, 2009

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2. Press the call control button again. The talk indicator light will again blink to indicate the headset is back to normal.

What if that doesn't happen?

Posted on Jan 21, 2012

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I was using the headset for nearly a half year now and it suddenly stopped working i can listen but my microphone isnt working


Probably one or more of the strands of wire in the mic cord have become damaged. If you are still within the 1-year warranty, take it back to your retailer for warranty replacement or call Plantronics at 800-544-4660 x5 x5538 for warranty service.

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Try to turn the headpiece off, then turn it back on. Set it to discovery mode, then try to detect it using your computer. If that did not help.

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Aside from that, make sure that no possible wireless interference while you're searching for the headpiece. Cell phone, base of the cordless phone should be away from the computer while you're searching for the headpiece. Because Bluetooth and cellphones/cordless phones are running on the same 2.4GHz frequency RF signal. They might interfere with each other.

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NOTE: Before re-subscribing the system make sure the IntelliStand switch (on the right side of the charging base) is in the "_" position and NOT the "=" position.

1. Press both the call control button and the listening volume/mute button for 5 seconds. When the indicator light blinks release both buttons.

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3. Disconnect the AC charger from the AC charging jack for 5 seconds.

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1. Check the configuration dial on the left hand side of the base to see if another setting works better. The recommended setting for most phones is 1.

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3. Double check the battery has a full charge. To check press down on the headset into the base station to ensure it is in the base in the correct position.

The Amber Charge light on the base will flash while charging and will stay solid amber when fully charged.

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