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Can't do a hard reset

I Can't do anything with my phone. It won't turn off, it has a white screen and it is locked. I tried to do a hard reset and all it did was turn off then back on to the white screen. thanks

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  • MrHogan Jan 27, 2009

    Same thing with my phone. If I lock it manually, I cannot unlock it without a hard reboot. The screen goes white with the option to unlock it, but when I try to unlock it I can't get past the first stylus point.


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You made need a new display if you are getting a white screen. Contact they can provide you with a free estimate

Posted on Jan 10, 2009

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Screen suddenly turn white and done all that i could like hard reset but when i switch it on again, it was normal only for a few seconds before turning to white screen again...

If you you are experiencing white screen and nothing changes even after doing a hard reset you may want to call or contact HTC support. Be sure that it is still cover by their one year warranty. Coz having a white screen might caused of a lot of things like infected by virus, water incident, mobile phones has a physical damage. Check as well the lcd of the phone. try to get in touch with them with the link below.

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you dont have to go to the store however the only way to quickly get you back into your phone is to do a hard button reset on your phone which will reset the entire phone and anything not saved will be erased. (no other way around it if its a pw that you forgot) Turn the phone first. press and hold the left and right soft keys on your keypad (soft keys have the - sign on it above your red end key and green send button) While holding these two buttons down press your power button for 1 second. Keep holding in on thos two buttons while your phone turns on until you see a black and white message on your screen that will basically tell you that your phone is about to be reset. Release the soft keys and press your green send button to initiate the reset

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HTC Tytn 11 I got it wet. It was dried out and worked but now the screen is striped red green blue and white with KAIS130 MGF SPL-1.0. OliPof CPLD-8 on the red stripe and Serial at the bottom on the white...

I will assume you bought it on Ebay or the Internet somewhere from the text you say is on the screen.

There is a possibility you have lost the information on the phone and will need to reinstall anything you have added to it since you bought it, but possibly not.

First thing to try is what is called a "Soft Reset". If you have not already done so, take your stylus and press it lightly into the small hole in the bottom of your phone until you feel a light click. Your phone will restart. If it boots up normally, then you are done, and everything is roses again, and your information should be in tact. Yea!

If not, then you would next try a Hard Reset. This step erases any information you might have added to the phone since getting it and puts it back to the factory defaults. There are two buttons below the screen that when working normally say "Calendar" on the left, and "Contacts" on the right. You need to hold both of these buttons down then insert your stylus into the reset hole at the bottom of your phone. You should get a screen saying "Press SEND to restore Factory default. press END to quit." Go ahead and press the Green Send key. Wait for the phone to reboot. Hopefully at this point your phone will be at the initial setup screen. If it is, follow the directions on the screen to finish the setup.

I realize this is not your phone, but the button locations are the same, and the screen should be similar.

Soft Buttons just above Send and End, and Reset Button :
Reset Screen:
I hope one of these work for you. If not, don't panic yet. There are still other options... Let me know how it turns out.

Aug 25, 2008 | HTC TyTN Smartphone

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Orange C500 SPV

You can try a Hard Reset which will reset your phone to its original factory settings, but it is likely a bad screen or screen interface problem. Any applications or personal data you put on the phone since owning will be lost. You can recover personal file if you have backed them up, of if you have License 'Key' numbers you got when you purchase them. Some App suppliers will have you an record and will email your Lic # if your email has not changed since purchase.

To Hard Reset, turn off your phone and then turn it back own while holding down both left and right soft keys till you get a screen asking if you want to Reset it. Another Hard Reset method, if you can get to Start Menu/Accessories folder when phone is powered, is choose Clear Storage and clear the storage. This may not work on some phone models, but note this method will also reset your phone to 'as purchased' state, with all stuff you added since removed.

Note a Soft Reset is the same thing as just turning phone off then back on as normal. It does nothing but re-power your phone, but a Hard Reset recovers your phone operating system from phones MFG ROM and resets it back to original as purchased state.

If this doesn't work, as a last resort, or first try if your handy, disassemble the phone to its screen interface with the phone's printed circuit board. Clean interface and disconnect then reconnect any cable interfaces.

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One thing you can do if you have backup all your info is hard reset the phone. If you do not know how to do so please contact me and i will give you instructions.

Mar 18, 2008 | Audiovox PPC 6700

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Blank screen

Try soft reseting your phone. If that doesnt work then try hard reseting.  To soft reset take the stylus pen and push in the little hole on the bottom of the phone. You should feel a little click and then your phone will restart. Wait until your phone  starts up again and if it still isnt working then do a hard reset. 
 To hard reset, hold down the green send button and the red end call button at the same time and continue to hold them down as you then push your stylus pen into the hole on the bottom of the phone untill you feel the little click. Your phone should start to reset.  Be warned you will loose any information saved to the phones memory ie: phone numbers, pictures, personal settings. Anything saved to your memory card should be ok.
If your screen remains blank after trying both resets I would suggest taking it back to where you got it and and have them fix it or replace it.
Hope this is helpful.


Feb 12, 2008 | HTC Touch P3450 Smartphone

1 Answer


Did they have you do a hard reset?

SK2 - Press the power button and reset button at the same time. Unit will vibrate when reset. You can use a paper clip or similiar to hit the reset button located behind the screen.

Jan 20, 2008 | T-Mobile Sidekick II

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