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Please try Hard Resetting and check if it works.To reset, you can refer to the following method, which can reset the phone and erase all the user personal information.1) First power off the handset, press the Power on key + Camera key + Down volume key together at the same time when restart the handset.2)When display press the Menu key at the bottom of the screen;3) Choose "Wipe data/factory reset" through volume key4) Press "Camera" key to confirm the above item5) Choose "YES...delete all user data"6) Choose "reboot system now", handset will be restarted automatically and all the user data will be erased.
hi if you forget the lock code try default codes like 0000 or 1234 to reset your mobile if dint help to reset your mobile visit theunlockarena.com here they provide reset codes for some nokia and alcatel mobile models .
Assuming you've tried pulling the battery and booting it again, you could try doing a hard reset on the phone (this would erase all data on the phone), by starting up the phone while holding down the volume up button while turning the phone on, waiting until you get a white screen with 3 skateboarding androids on it, and select clear storage (use the up/down volume buttons to move the cursor, power button to select), then volume up to confirm. If the phone still won't boot up after doing that, you're going to have to take it to a store, as that boot menu is the only thing that you can get to come up if it won't boot all the way up.
Sorry for such a long delay in replying to you. Hadn't noticed it before. Anyway, you can hard reset your phone by means of a keys combination: slide your phone's keyboard open. Then, press and hold both the blue 'Fn' and the green 'Call' button, and whilst keeping them pressed, briefly press the reset pin with the stylus pen. Release the keys only after a confirmation screen comes up. Confirm the procedure by pressing the left softkey (which should be labeled 'yes'). You, most probably, know that this procedure will erase everyting you have installed on your phone, as well as all your personal data, as if you had just purchased your phone.
Hope it works for you.
Anyway, please, let me know if you need further informations.