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YOU'LL HAVE TO GO TO THE RENAULT WEBSITE AND ENTER YOUR RADIO MODEL NUMBER AND SERIAL NUMBER TO TRY TO RETRIEVE THIS CODE. IT WON'T BE EASY. THOSE ARE THINGS YOU NEED TO RECORD IN DIFFERENT PLACES FOR EMERGENCIES, LIKE NOW. TRY THIS AND SEE IF THIS SOLVES THE PROBLEM, IF NOT REPLY TO ARCLIGHT1217 WITH WHAT YOU FIND OUT. YOU MIGHT HAVE TO PROVE YOU OWN THE CAR TO GET THE CODE. THE CODE IS FOR THEFT PREVENTION.