Question about Dimplex Compact Electric Flame Stove Heater

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Dimplex SHB20 Sherbourne Electric Stove -Flame Effect not working

Hello - I recently had to change the lightbulb which illuminates the log effect in the heater which seemed to cause the flame effect to stop working and I can't figure out how to fix it. Any ideas gratefully received ! Thank you.

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  • Anonymous Mar 25, 2014

    details flame effect electric stove

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  • 65 Answers

Call Dimplex : 1-800-668-6663 ext: 358 they are kind and very helpful, they will send you arts to repair.

Posted on Jan 21, 2009

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I have a dimplex heater with the log flames with remote.It starts works for six hours then stops. it will not restart for 18 hours with either remote or manual switch.


You didn't say whether the log flames remain on or whether the whole appliances dies. After a delay it presumably restarts.

If the whole appliance dies after six hours the safety cut-out has probably operated. While it is possible the safety device is faulty this is more likely to indicate the appliance is overheating, perhaps due to an insufficient flow of air through the appliance, perhaps caused by accumulated dust and fluff.

If the log flames remain illuminated it would indicate the thermostat might be faulty or the ambient temperature has become too high for the thermostat to operate.

18 hours does seem a long time for the unit or the room to cool but I can't offer an explanation for that other than the fault might be with the electronic control where a small fault might have strange or unusual symptoms.

I suggest the heater is first checked for inner cleanliness.

Jun 22, 2016 | Dimplex Heating & Cooling

1 Answer

Dimplex dakota heater is working but flame effect is not its led I think not bulbs.


Says you can turn it on and off? Did you knock the switch?


Can I operate the flame effect on the fire without the heat?
All our Optiflame and Opti-myst fires can be operated on a flame-effect only setting, as can the flickering flame effect on our freestanding bar fires.

Is the flame effect expensive to run?
No, to run the flame effect involves powering light bulbs and a small electric motor and in most cases costs no more than a couple of pence an hour. Some of our fires have LED lamps fitted which are even more energy efficient.

Some have bulbs, some have LED.
Example calculations:
Using UK standard average price of electricity of 14p/kWh (source: Energy Saving Trust Feb 2015)
Optiflame LED flame effect only (eg Danesbury) = 0.1p every hour
Optiflame conventional bulb, effect only (eg Cheriton) = 2p every hour
Opti-myst, flame effect only (eg Oakhurst) = 3p every hour
Opti-V single screen = 0.5p every hour
2kW fan heater, on constantly (no thermostat) = 28p every hour

Optiflame lightbulbs for sale. Remove the coals and check for bulbs.
https://store.gdcgroup.co.uk/dimplex/products/index.htm?product_code=FP03022

Dec 23, 2015 | Dimplex Heating & Cooling

1 Answer

No visual fire - did the lightbulb burn out?


Yes - Replace bulb per your owner's manual instructions.
Make sure to use the recommended bulb type & wattage to ensure proper flame effect.

Jan 26, 2013 | Dimplex CS4416 Electric Compact Heater

1 Answer

Fire was working fine, then flame effect stopped. Heater still works on both settings, but no flame effect. Tried new bulbs, but still no flame effects, any ideas?


If it is not the bulbs, it is often a melted switch or circuit board.
You can obtain technical support for your stove here:

Dimplex Technical specialists:
1-888-346-7539
Monday - Friday
8:00 a.m. - 4:30 p.m. EST

Jan 05, 2013 | Dimplex Compact Electric Flame Stove...

2 Answers

Can I change my Dimplex SHB20 from coal to logs


Probably not. The flame configuration is different from one model to another, as is the coal and log holder. But, if you'd like to confirm this Contact Dimplex USA Customer Support 800-668-6663 or their technical Specialist 888-346-7539.

Hope this helped you. Please let me know. Thanks.

May 18, 2011 | Dimplex Compact Electric Flame Stove...

1 Answer

Yellow pilot flame


pilot is yellow cause its air mixture hole is blocked or you have something in pilot stem like a spider web i have had this problem on flame effect gas heaters during thier off months spiders get into pilot stem and create webs which can cause this the other reason is that the air mixture hole is blocked with carbon or something clean out to get blue flame, and an example of yellow flames in gas heaters is flame effect fires where i know a certain company cover air mixture hole on burner to get the flame more yellow and realistic looking but on a service i remove the foil they stick over hole making flames blue again, as it can cause the heater to carbon up to the extent of black glass with yellow flames

Nov 25, 2010 | Empire BF-10 Mid-Size Heater

1 Answer

Power light on, heater working and fan working but will not illuminate glow


if its an electric flame effect fire, your globes may be blown or if they have inline fuses to globes they might be blown so you need to replace faulty part call an electrician if your unsure of how to test these parts for faults

Nov 23, 2010 | Heating & Cooling

1 Answer

My rinnai gas log fire cuts out after 8-10 seconds when turned on,& the number 12 flashes on the displey


Fault code 12 means the flame lit ok but hen for some reason went out. In my experience this usually means a fault on the gas supply itself. If you are on lpg I have had many problems with gas regulators recently. If you have something else on gas like a cooktop, fire that up first, then try the log fire. If this seems to fix the fault get a gas fitter to change the regulator.

Make sure all taps and isolattion valves are fully on.

I'm have assumed this is not a new installation so the unit has worked ok before.

Does the flame stay strong after it lights. If it slowly fades then definately a gas supply problem.
If it stays strong but just shuts of with a click, then possibly a fault on the heater, check the rod the flame heats is well in the flame. Could be the electronic otherwise but very rare.
If the flame goes yellow like a candle and then shuts off you will need to check the flue or chimmney as this might be blocked..

Cheers, let me know if anything works and re-post with any more info if you are still stuck, I will keep a look out for you.

Aug 08, 2010 | Heating & Cooling

1 Answer

Motor in dimplex fire/heater not turning


Hello. It could be possible that a piece or some of the foil that gives the flame effect has fallen down on the motor, that creates the heat. This could be causing the noise. I would not think this is an electrics problem.

I would ensure the electric fire is disconnected from any power supply and either open the heater myself or get a electrical specialist to have a look. Then you will see exactly what is happening. A piece of foil may be visible which is catching the motor.

If you decide to tackle the problem yourself write down how to put the heater back together as you take each part out. These parts would be covers etc. It can easily get confusing. That is important.

Feb 02, 2009 | ACE Dimplex (r) Compact Electric Fireplace...

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