Question about Dimplex Compact Electric Flame Stove Heater

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Dimplex SHB20 Sherbourne Electric Stove -Flame Effect not working

Hello - I recently had to change the lightbulb which illuminates the log effect in the heater which seemed to cause the flame effect to stop working and I can't figure out how to fix it. Any ideas gratefully received ! Thank you.

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  • Anonymous Mar 25, 2014

    details flame effect electric stove

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Call Dimplex : 1-800-668-6663 ext: 358 they are kind and very helpful, they will send you arts to repair.

Posted on Jan 21, 2009

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Posted on Jan 02, 2017

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Dimplex dakota heater is working but flame effect is not its led I think not bulbs.


Says you can turn it on and off? Did you knock the switch?


Can I operate the flame effect on the fire without the heat?
All our Optiflame and Opti-myst fires can be operated on a flame-effect only setting, as can the flickering flame effect on our freestanding bar fires.

Is the flame effect expensive to run?
No, to run the flame effect involves powering light bulbs and a small electric motor and in most cases costs no more than a couple of pence an hour. Some of our fires have LED lamps fitted which are even more energy efficient.

Some have bulbs, some have LED.
Example calculations:
Using UK standard average price of electricity of 14p/kWh (source: Energy Saving Trust Feb 2015)
Optiflame LED flame effect only (eg Danesbury) = 0.1p every hour
Optiflame conventional bulb, effect only (eg Cheriton) = 2p every hour
Opti-myst, flame effect only (eg Oakhurst) = 3p every hour
Opti-V single screen = 0.5p every hour
2kW fan heater, on constantly (no thermostat) = 28p every hour

Optiflame lightbulbs for sale. Remove the coals and check for bulbs.
https://store.gdcgroup.co.uk/dimplex/products/index.htm?product_code=FP03022

Dec 23, 2015 | Dimplex Heating & Cooling

1 Answer

How do you change the light bulb in a dimplex gem 20 heater?


Hi, First ALWAYS disconnet from the mains!
To change the bulb on your Dimplex you'll firstly need to remove the log effect, there are 2 small black head pozi type screws hidden at the front one on the left and one on right which your bulbs are under situated in their holders (as there are 2 of them) they are mini screw types as opposed to the standard baynot type replace the defective bulbs with like for like once fitted reconnect the mains and try if working, JOB DONE! Page 14 on the link shows exactly how to do it Regards Steve.
http://www.dimplex.com/cms/publications/7400070000r01.pdf

Aug 07, 2014 | Dimplex Compact Electric Flame Stove...

1 Answer

Fire was working fine, then flame effect stopped. Heater still works on both settings, but no flame effect. Tried new bulbs, but still no flame effects, any ideas?


If it is not the bulbs, it is often a melted switch or circuit board.
You can obtain technical support for your stove here:

Dimplex Technical specialists:
1-888-346-7539
Monday - Friday
8:00 a.m. - 4:30 p.m. EST

Jan 05, 2013 | Dimplex Compact Electric Flame Stove...

1 Answer

Light works but flames do not


sounds as thought the motor has stopped running that spins to create the flame effect, they are a little synchron motor if i recall correctly.

Sep 08, 2011 | Dimplex Compact Electric Flame Stove...

1 Answer

Light and flame effect not coming on dimplex springborne electric stove.


The light bulbs that provide the flame effect, may have burned out. You can access the bulbs by remove a rectangular access panel on the back of the stove, just above the bottom edge of the stove. Be sure to turn the unit OFF and unplug it before attempting the bulb replacement. The bulb type is 60 watt, small base, clear chandelier bulb.

I hope this helps you and thanks for choosing FixYa.

Jul 25, 2011 | Dimplex Compact Electric Flame Stove...

1 Answer

Flame effect has stopped but fans still working. Can it be repaired. I am in Christchurch.


More than likely, the bulbs that produce the fame effect have burned out and need to be replaced.

Robyn, you can access the bulbs by removing the rectangular cover on the back of the stove. It's located just above the bottom edge on of the back cover. The bulbs are 60 watt, small base chandelier bulbs. They simply unscrew to remove. Be sure to unplug the unit, before attempting any maintenance.

Hope this helped you. Please let me know. Thanks.

May 27, 2011 | Dimplex Compact Electric Flame Stove...

2 Answers

Can I change my Dimplex SHB20 from coal to logs


Probably not. The flame configuration is different from one model to another, as is the coal and log holder. But, if you'd like to confirm this Contact Dimplex USA Customer Support 800-668-6663 or their technical Specialist 888-346-7539.

Hope this helped you. Please let me know. Thanks.

May 18, 2011 | Dimplex Compact Electric Flame Stove...

1 Answer

Where can a fuer dbg 2-5w 230v ac 50hz 15rpm motor which operates the flame effect on my dimplex fire be purchased


You can buy it directly from the Dimplex USA website. Make sure you have your Model Number handy.

Feb 16, 2011 | Dimplex Compact Electric Flame Stove...

1 Answer

My Dimplex coal effect black stove won't work. The problem started quickly. One time it worked, next it didn't. I have changed the fuse so that isn't the problem. Although the stove is about 12...


My Dimplex coal effect black Problem with the Dimplex Compact Electric Flame Stove Heater My Dimplex coal effect black stove won\'t work. The problem started quickly. One time it worked, next it didn\'t. I have changed the fuse so that isn\'t the problem.Although the stove is about 2yaer old, I have only used it about five times as it is in my drawing room that I sit in rather infrequently.I do hope you will be able to advise me the source of the problem.Thank you. salvador -

Oct 31, 2010 | Ovens

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