Question about Canon Powershot Sx240 Hs 12.1 Mp 20x Camera Blackbundled 5gifts1 Year Warranty

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ImageBrowserEX won't load past 80%

Just bought new Canon point-and-shoot and downloaded the provided software which included ImageBroswer Ex. It downloaded fine but then when I try to open the program, it only starts up to 80% and then I get an error message that says "failed to load properly.Verify that Silverlight is properly installed and start Image Browser EX again". I've checked Silverlight, even tried uninstalling and then reinstalling but nothing will work??

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  • lacibu Dec 06, 2012

    Exactly the same problem here!

  • lacibu Dec 06, 2012

    ImageBrowserEX won't load past 80% /Windows Vista Canon 650D

  • Ole Lund Andersen
    Ole Lund Andersen Aug 18, 2013

    Don't know if you allready solved the prob. But I had same prob. and this solved it:



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It is important, that you ALLOW in the InternetOption of IE the ActiveX
- Run ActiveX controls and plugins

Posted on Dec 29, 2012

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I solved the problem with deleting the imagebroser database
with IBX_DBcleaner.exe

Posted on May 16, 2014

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Method 1: Silverlight Clean Installation
Step 1: Download Rkill from the below link and run the Rkill and end the suspicious process in the computer
RKill is a program designed to terminate malicious processes currently running on the computer.
Note RKill Just terminates the process and doesn't remove the virus.
Save the Rkill.exe on desktop.
Double-click the Rkill icon and run Rkill.exe
You will see a black MS DOS dialog box. Rkill will terminate the unknown processes
It will take several minute before a Notepad file containing log information on what Rkill
found will open.
Check for any unknown processes running directly from Appdata or Temp folder or
Program Data C:\Users\<User Name>\AppData\Local
C:\Users\<User Name>\AppData\Roaming
C:\Users\<User Name>\AppData\Local\Temp
C:\Documents and Settings\<User name>\Application data (Windows XP)

Do Not Delete any content inside Appdata local folder the subfolders other than Temp. Delete the files only if it is detected and closed by Rkill that is loading from APPdata Local folder directly or Temp folder or Roaming folders

Delete harmful process (mostly EXE, CMD, bat, DLL files) loading directly from Appdata Local folder

Step 2: Use Fixit tool to uninstall the silver light from the computer.

Microsoft Silverlight Fixit

If the above fixit fails for any reason Use the below mentioned Batch file to remove the Silverlight
File Name: Silverlight removal

Step 3: Windows Install Uninstall Fixit

Microsoft installation and Uninstallation issues Fixit
Download the Fixit from the Below Link

Execute the Downloaded Fixit file

Select Detect Problems and let me select the fixes to apply

Click on Uninstalling

Select Microsoft Silverlight and Click next

Select Yes, try Uninstall

Step 4: Install Silverlight in the computer using below URL
Download Latest Version of Silverlight from the Below Link
Double click on the Downloaded file to initiate Silverlight Setup
Launch the Nx Browser and check.

Method 2: Perform clean boot in the computer and reboot the computer.

Method 3: Repair Canon Image Browser

Repair the Canon Image Browser from the control panel in the computer. ** After the initial database file has been deleted, a new database file will automatically be
created by ImageBrowseEX the next time it is started. This operation may take some time.
This completes the procedure for deleting the ImageBrowseEX database file

Open the ImageBrowser EX folder and delete Image Browser EX database from the
ImageBrowser EX is saved to the following location by default:
[Computer] > [Local disk (C:)] > [Program Files(x86)] > [Canon] > [ImageBrowser EX]

Double-click [IBX_DBcleaner] and delete the database.
Depending on the settings of your operating system, [IBX_DBcleaner.exe] may be displayed

Start Canon ImageBrowser EX and check.

Method 4: Reinstall Image Browser
**NOTE: Before Uninstalling the Image Browser, confirm the customer has the installation
disc IF NO DISC note version of the Image Browser which is installed in the computer and
download the file FIRST and then Proceed to Uninstall and reinstall the Image Browser in
the computer

Image Browser different version with respective to the Operating System can be
downloaded from the below URL:
Once the Download gets complete proceed with uninstalling and reinstalling the Image
Browser in the computer.

Before uninstalling ImageBrowser EX, confirm that all open programs have been closed
Uninstall from the Add/Remove programs.
Select [Canon Utilities ImageBrowser EX], and then click [Uninstall/Change] and uninstall
the Image Browser from the computer.
Restart the computer.


Insert the EOS DIGITAL Solution Disk into your computer IF NO DISC run the setup file
while which is downloaded before.

Before launching the Image Browser delete the ImageBrowser EX database file, and then
try launching ImageBrowser EX.
Follow the Method 3 in the KB to delete the image Browser EX database file in the

Method 5: Create New User account
a. Create the new user account which is of having Admin Privileges.
b. Try installing Canon Image Browser Ex

a. Install the Alternative software for the Canon Image Browser like and inform the customer
to use the alternative application to view the images and videos.
EX: Zoom Browser, Photo Gallery.
You can download the Zoom Browser from the below link and can inform the customer to
use the alternative application.

Posted on May 14, 2014

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Follow link it fixed the problem for me:

Posted on Nov 17, 2013

  • Nick in Houston Nov 17, 2013

    tap on link it fix problem for me:


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Posted on Jan 02, 2017

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SOURCE: Zoom Browser EX software always fails to install on my Sony Vaio laptop

Reading wht you are saying I agree that the problem is not the camera, cable, CD, etc... but your PC.
I assume you wife's computer is also running on Windows XP.
Can you verify that you have the administrator rights on your computer? Go under Start, Settings, Control Panel, User Accounts and be sure that close to your name is saying Administrator like in this example 1ebbf22.gif Another things to verify is that you don't have The Windows firewall blocking your application, again go under Control Panel and temporary disable it.
Last but not least use the ZoomBrowser 5.8 or higher.
Let me know the result.

Posted on Oct 24, 2007

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