Question about iRiver H10 MP3 Player

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Iriver H10 won't power up

After using this device for about a year and a half yesterday it would not come up. The symptom is that I push the on button and nothing happens at all. I charged the battery and tried again getting the same result. I hit the reset pin got same. I tried holding down the On button while plugging it into the usb port, still nothing. Does anyone have any ideas of how to fix? I am technically inclined so expected to tear into it in the next few days but would like to hear of someone elses experience first. thanks, tim

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Re: iriver H10 won't power up

Replacing the battery worked for me. it was a chore getting into the box as I had to buy special torx screwdrivers but it did work.

Posted on Jul 27, 2007

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Re: iriver H10 won't power up

Have you found a solution yet? Mine does exactly the same thing. I replaced the battery and recharged it fully - still doesn't turn on. Matt

Posted on Jul 26, 2007

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Have an iriver H10 - i turn it on and i get this message. " System files missing. To restore the system files, connect H10 to iriver plus" I did this and nothing worked? Can u help?

upgrade the firmware of your device follow this... How to upgrade firmware
1. Download the zipped file for your region.
2. Unzip the file and you will see *.exe file.
3. Connect your H10 to PC via provided USB cable and power on H10.
4. Once the device is ready, run the *.exe. It will automatically copy the firmware to your H10.
5. The progress bar copying firmware will be shown and your H10 device will give you 'Busy' message.
6. Once it's done, it will give you 'Upgrade Complete' message.
7. Please disconnect H10 with 'Safely Remove Hardware' option on your PC task bar.
8. Turn on the power of H10, go to 'Settings -> Extra ->Firmware Upgrade' and select 'Yes'.
9. Your H10 device will shut off automatically once the firmware upgrade is complete.

Jun 06, 2010 | iRiver H10 MP3 Player

1 Answer

My iRiver H10 will not power up

Hi Ozzieange.....the most common cause of this symptom for your specific player is that it's set on "hold". Ensure that "hold" isn't selected. If this hasn't resolved your issue, and you are using Microsoft as your OS, let's begin by updating the applicable software for your OS, released on 08-08-07 by clicking on the following URL: Download and install the above software, and finalize the installation process by restarting your computer. Once restarted, let's update the firmware on your Player by clicking on the following URL: Click to Download and Install the following Firmware: H10 Firmware Release V2.53 (dated Jul 05, 2006) If applicable, return to the above URL and click to Download and Install the following Firmware: [MTP] Iriver Firmware Updater V2.6.0.0 for MTP devices (dated Jun 22, 2007) Once these tasks are successfully completed, your Player, and the neccessary Software for your computer to properly communicate with your Player are now current and fully functional. Please return to update your post with your progress and/or observations.....good luck my friend

Aug 09, 2007 | iRiver H10 MP3 Player

1 Answer

H10 power up issue

Most likely your battery has died. You can purchase a new one from the iriver website, or find a used one on ebay. I just bought one for my h10 off ebay for about $12. does the display indicate that the battery is charging when it's plugged in? does your pc recognize the device as a valid drive? if so, you may want to try reformatting it. right click on the device in the 'my computer' folder. if it's not recognized by your computer, try connecting it with the battery removed. It's a flash drive player so it shouldn't need power for your computer to find it.

Jun 05, 2007 | iRiver H10 MP3 Player

1 Answer

IRIVER WONT WORK AAAAHHH HELP!!!!!? my iriver wont work when i try to turn it on it comes up and says system files missing to restore the system files, connect to iriver plus wat dose that mean i have...


When system files are missing on the player, you will need to reinstall the FIRMWARE.

When looking online for the connection type for the H10 / H10JR, I can see 2 CONNECTION TYPES for the H10 / H10JR:
1. MTP, when using Windows Media Player 11 ( WMP11 ), for the H10.
2. iRiver Plus, when using iRiver PLUS, for the H10JR.

The connection type determines what software on the computer will be used for transferring media.
Each software on the computer needs corresponding firmware on the player to be installed.
When the player itself comes up with the information to connect to iRiver PLUS, this is the correct software for this device probably. Then the device is a H10JR.

When not having the program iRiver PLUS, go to the iRiver support site, for the download:
In the left column click Plus3 and go for the download.
Run iriver plus 3 and then select [Tools > Portable Device > Firmware Upgrade] from the menu.

Need more help ? Just post a comment.
In case you have the other model player, the H10, let me know if you need assistance for its recovery.

Dec 15, 2009 | iRiver H10 MP3 Player

1 Answer

Iriver h10 when switch on it shows system file missing connect h

I'm not sure my solution can help you or not.
I've got this message too but after I formated H10 by Windows.

First backup all files by window explorer.
Open iriver plus and go to > Option > Portable Device Initialization.
This function will delete all data, Please sure that you already backup all of your data from H10.
After initialize process finished, it will ask you to disconnect and connect it agian.
------ Steps below, I can't explain it clearly. May be you will not have the same results as me. I hope it can rise you some ideas how it comes.

I followed that instruction but after I disconnected it again and turned on, expected that msg will disappear, IT's NOT! a bit freak out.
Ok claim down,
I tried to turn it off but I can't then I pushed its battery out and put it back and turned on, that msg showed up again.
Then I connected H10 to Iriver plus again and it upgrades firmware automatically.

At the end after I disconnected and turn on my H10 it works perfectly.

I'm not a native English so my language could make you confused, any questions you can contact me. :)

Jul 16, 2009 | iRiver H10 MP3 Player

2 Answers

System files missing

I got this from another post:

1) plugged in H10 to pc that didn't have any iriver software on it
a) I've read if you press the "o" button on the iRiver H10 when connecting it will just connect as a usb mass storage device
2) the H10 now appears as a mass storage device
3) right click on the drive, and select format ( I choose quick format)
4) install the iRiverFirmware updater from
5) when you run the updater, it found the H10, then asked if the device was from USA or Europe, mine was from Europe
6) It stated that the iRiver firmware was v0.0, and would install v2.51 (I've seen v2.53 available on the european iriver website but could not download it).
7) proceed with installing the updated firmware
8) on the last screen it says, unplug to complete firmware update - NOTE press Finish first before unplugging
9) switching on the iRiver it 'rebooted' a few times and then when the menu appeared, I connected to the pc and just dropped some mp3 files into the music directory and all was okay.

hope this helps.
Also go here for the firmware directly:

Apr 13, 2009 | iRiver H10 MP3 Player

3 Answers

My iriver plus3 software does not detect my iriver h10 player


Oct 15, 2008 | iRiver H10 MP3 Player

1 Answer

Iriver h10

This is straight out of p. 67 of the user's manaul, available on iRiver website (it may not work if the computer does not recognize the device):

Initializing H10
Additional information
Firmware upgrade
What is firmware ?
It is the operating system that works in the H10.
iriver provides you with the latest and best features through Firmware upgrade.
You can choose manual or automatic upgrade function.
For information on automatic upgrade, refer to the iriver plus instruction manual.
Manual firmware upgrade
Select [Option - Firmware Upgrade] from the menu in iriver plus.
Do not disconnect H10 during firmware upgrade.
Internet must be connected for the "Firmware Update" function.
Change to "Player must be connected to the PC for Firmware Upgrade function.
Please initialize H10 player in the following cases.
All music, pictures, text, and data will be erased from the player during this initialization.
- if there appears to be corruption on the internal hard drive.
- if an error message displays and the player doesn't boot properly.
1 Connect the player and PC using the cable supplied with the player.
Open iriver plus.
Select [Option-Portable Device Initialization]. 2
Click [Start] to begin initializing.
Initializing H10

May 30, 2008 | iRiver H10 MP3 Player

1 Answer

I have no idea what to do! help!

To sync your device use either winamp or Iriver plus (winamp is better)
-Download winamp from
-Iriver plus
All firmware releases for your H10 can be found at:

Jan 05, 2008 | iRiver H10 MP3 Player

3 Answers

Iriver H10 V's Vista

Just to let everyone know I have the H10 6Gb player and the reason your having problems getting the H10 to work with Vista is because it isn't supported by Vista at all even with updating your firmware...

Dec 23, 2007 | iRiver H10 MP3 Player

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