Question about Husqvarna Viking 1

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Husqvarna Diamond Embroidery unit problems

I bought a new Husqvarna Diamond embroidery machine in December. Until now I was not able to use the embroidery unit. When I connect the embroidery unit and try to calibrate it, it does not move completely to the right end, makes a terrible scrunching sound and returns to the centre. When selecting a design or frame, it gives me the message to re-calibrate, but the same thing happens all over. When trying to ''park'' the unit, I receive a message to ''Remove hoop:''

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  • Bekkie65 Jan 10, 2009

    Thanks for your quick response, however, the red disk has been removed when the embroidery unit was unpacked.

  • the-martins4 Mar 14, 2009

    I have the same problem, I have a new diamond, i did removed the red disk while unpacking it from the box. I engaged the unit to the machine as specified in the manual. However, when I select the embroidery unit icon on the machine and select calibrate, the unit simply stays stuck on the left side the arm and will not calibrate .

  • Kent Sechrest
    Kent Sechrest May 11, 2010

    did ALL the red piece come out?

  • Naomi
    Naomi Nov 03, 2013

    I know this is years later and hope you found out how to fix this problem.. If not here is what I did ... Sooo easy turn the 2 front legs on the arm to adjust it to the right place... I had to turn the leg kind of high and bingo. perfectly centered I hope the next person finds this so they do not have to wait a year to figure out how to center there design

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Make sure that the red disk (smaller than a floppy) on the underside of your embroidery unit has been removed. Remove and discard the red disk. It is used for shipping purposes only. Joyce

Posted on Jan 10, 2009

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When I first got my machine I did not turn the leveling knobs under the emb. arm and this caused some error messages because the connection was not good. Make sure the arm sits firmly on the table at the end where the knobs are.

Posted on Nov 01, 2011

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My machine does not recognize that the embroidery unit is attached. It keeps saying attach embroidery unit. Has anyone had this problem


What make and model of sewing machine do you have? I have seen this problem with a Husqvarna Viking Designer I (or similar older Viking machine). In that case, the problem was corrosion on the contacts between the embroidery unit and the sewing machine. The solution was to use an electronic contact cleaner to clean the contacts; this is one product: http://www.amazon.com/CRC-05101-QD-Electronic-Cleaner/dp/B000CCMLD0 . Make sure that the machine is unplugged. Spray the contact cleaner on the contacts. (In some cases, you should then connect the embroidery unit to the machine and remove it a few times.) Allow the product to dry before you plug in the sewing machine again.

In another case, the solution was actually easier. The owner had two similar embroidery machines. She managed to mix up which embroidery unit went with which sewing machine. Neither embroidery unit could be properly seated on the machine that she attempting to use it with. Once the embroidery unit was paired with the correct machine, both pairs worked.

I hope this helps.

Cindy Wells

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perhaps the machines company sells formatted ones . tho the brothers embroidery machine I have will only accept factory originals

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I bought a new embroidery unit for my designer 1 when I but it on it makes e terible noise and says to slide of hoop and clear position for i . embroidery position'But it won't go into embroidery...


Don't know for sure what is happening, but you should not put on a hoop until you are actually ready to embroider. The unit goes on while the machine is turned off; turn on the machine; it will make a noise; you should get a pop-up on your screen to Calibrate the unit. Touch this button, and the arm moves into position ready. Load your design and choose the correct hoop then put the hoop and project on the machine. Also be sure that your design will fit in the hoop selected.

Sep 01, 2010 | Husqvarna Designer I

1 Answer

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Sorry, this is information only provided to certified husqvarna viking service technicians. You can see the sewing hours in the user interface by going to the 'tools/set" menu.

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If your using Windows Vista, you have to have the multi user account in the off postioin. Also if you had 3D embroidery software and you upgraded to 4D software you have to be sure to uninstall the 32 bit drivers from the 3d for the 4d to work properly.

You do have to install the communication software that came with the diamond also. It won't communicate through the 3d or 4d only.

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3 Answers

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Thanks for the response. The problem turned out to be my fault. I had my Diamond connected to my computer when I tried to install the drivers. As soon as I disconnected it, the drivers all installed and everything is fine.

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1 Answer

Husqvarna/Viking #1+ embroidery unit disengages when attempting to sew.


Suggest that it be serviced and cleaned by an authorized Husqvarna Viking Dealer. You can find the nearest dealer by click on the "Dealer" link at http://www.husqvarnaviking.com
Good luck.

Oct 28, 2008 | Husqvarna Viking 1

1 Answer

Embroidery unit


Do you have a hoop already on when you first re-calibrate the embroidery arm? You need the embroidery arm ONLY when you first turn on. Don't put the hoop on until you are ready to start embroidering. If this is not the problem, try re-loading the machine operating system. If you did not save your floppy or USB file, go to Husqvarna website and download the latest one, and re-load it. (Be sure to select the correct file for your particular machine i.e. floppy or USB.)
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2 Answers

Will a Husqvarna #1 Plus embroidery unit work on a Husqvarna Rose machine?


I am sorry to inform you that Husqvarna # 1 embroidery unit does not fit onto the Rose machine. The terminals on the Rose is upright, while on the H # 1 it is flat. If you want to do embroidery on the Rose, you will have to purchase the embroidery unit.

Sad but true

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