I bought a new Husqvarna Diamond embroidery machine in December. Until now I was not able to use the embroidery unit. When I connect the embroidery unit and try to calibrate it, it does not move completely to the right end, makes a terrible scrunching sound and returns to the centre. When selecting a design or frame, it gives me the message to re-calibrate, but the same thing happens all over. When trying to ''park'' the unit, I receive a message to ''Remove hoop:''
When I first got my machine I did not turn the leveling knobs under the emb. arm and this caused some error messages because the connection was not good. Make sure the arm sits firmly on the table at the end where the knobs are.
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What make and model of sewing machine do you have? I have seen this problem with a Husqvarna Viking Designer I (or similar older Viking machine). In that case, the problem was corrosion on the contacts between the embroidery unit and the sewing machine. The solution was to use an electronic contact cleaner to clean the contacts; this is one product: http://www.amazon.com/CRC-05101-QD-Electronic-Cleaner/dp/B000CCMLD0 . Make sure that the machine is unplugged. Spray the contact cleaner on the contacts. (In some cases, you should then connect the embroidery unit to the machine and remove it a few times.) Allow the product to dry before you plug in the sewing machine again.
In another case, the solution was actually easier. The owner had two similar embroidery machines. She managed to mix up which embroidery unit went with which sewing machine. Neither embroidery unit could be properly seated on the machine that she attempting to use it with. Once the embroidery unit was paired with the correct machine, both pairs worked.
Don't know for sure what is happening, but you should not put on a hoop until you are actually ready to embroider. The unit goes on while the machine is turned off; turn on the machine; it will make a noise; you should get a pop-up on your screen to Calibrate the unit. Touch this button, and the arm moves into position ready. Load your design and choose the correct hoop then put the hoop and project on the machine. Also be sure that your design will fit in the hoop selected.
If your using Windows Vista, you have to have the multi user account in the off postioin. Also if you had 3D embroidery software and you upgraded to 4D software you have to be sure to uninstall the 32 bit drivers from the 3d for the 4d to work properly.
You do have to install the communication software that came with the diamond also. It won't communicate through the 3d or 4d only.
Thanks for the response. The problem turned out to be my fault. I had my Diamond connected to my computer when I tried to install the drivers. As soon as I disconnected it, the drivers all installed and everything is fine.
Do you have a hoop already on when you first re-calibrate the embroidery arm? You need the embroidery arm ONLY when you first turn on. Don't put the hoop on until you are ready to start embroidering. If this is not the problem, try re-loading the machine operating system. If you did not save your floppy or USB file, go to Husqvarna website and download the latest one, and re-load it. (Be sure to select the correct file for your particular machine i.e. floppy or USB.) Pamsquilt
I am sorry to inform you that Husqvarna # 1 embroidery unit does not fit onto the Rose machine. The terminals on the Rose is upright, while on the H # 1 it is flat. If you want to do embroidery on the Rose, you will have to purchase the embroidery unit.