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My son has broken his skylanders usb stick how do you get another

How do you get another and how do we know its the correct one

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Hello,
Contact Activision so that they can provide you with the correct one.
1-310-255-2050


They don't usually replace lost Skylanders USB but I'm not sure about a broken one. If you have a warranty, then they might want to provide with a free replacement. Anyway, if your warranty has already expired then you can get it for cheap from them.


Here's an alternative contact for activision. http://support.activision.com.


I hope this helps!


Carlo

Posted on Nov 28, 2012

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Your Skylanders toy will now work again.

If the screen turns black after returning to the game, try again starting with Step 1.

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Try this :)

If you are getting an error stating A toy on the Portal of Power has a problem, follow these steps to reset your broken toy.

Skylanders SWAP Force
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  1. Keep the broken Skylanders toy on the Portal of Power and open the Pause Menu.
  2. Return to the Main Menu.
  3. Open Settings.
  4. Select General.
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  6. Select Yes when you are asked to reset the Skylanders toy.
  7. Repeat Steps 5 and 6.
  8. Keep the reset Skylanders toy on the Portal of Power and start a game in Story Mode.
Your Skylanders toy will now work again.

If the screen turns black after returning to the game, try again starting with Step 1.

If the game won't load and you are only seeing an icon on the screen, remove the Skylanders toy from the Portal of Power, put it back on the portal, and try again starting with Step 1.

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