Question about Dyson DC07 Animal Bagless Upright Cyclonic Vacuum

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Dc28 flashing light

Light flashes, roller doesnt roll, nothing blocking roller.

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1 Answer

  • Official Brand Answer
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Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC28. Although I note you've already checked for blockages in the cleaner head, you may want to follow the steps shown in the video below just to check everything is correct with your machine. Our online Support guide may also be useful to you:

http://content.dyson.com/support/help.asp?article=1241&product=DC28-ANIMAL

If you find that this doesn't improve the situation, please email us at askdysonUS@dyson.com, and we'll be in touch as soon as possible to provide further assistance.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com


Posted on Dec 06, 2012

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Posted on Jan 02, 2017

askdyson
  • 2572 Answers

Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: dyson DC28

    Hi Jeannie,

    I'm sorry to hear you're having difficulties with your DC28. From what you've described, it sounds as if something is obstructing the brushbar and causing it to shut off. Please follow the steps shown in the video below, and remove any threads, hair or other debris from around the brushbar and inside the cleaner head.

    This should resolve your issue, but if you need any further assistance, please call us free on 1-866-693-9766, or email askdysonUS@dyson.com so we can help.

    Kind regards,

    Jack
    Dyson Online Customer Support



    Posted on Dec 19, 2011

    askdyson
    • 2572 Answers

    Official advice and support for Dyson technology

      Verified Fixya Pro

      SOURCE: the bare floor button on my dyson dc28 animal does

      Hi there,

      Sorry to hear you're having difficulties with your DC28. The problem you're experiencing sounds unusual - it's probably best if you get in touch with us directly so one of our experts can run through some simple troubleshooting checks over the phone with you. You can call us free on 1866MYDYSON, or email your details to us at askdysonUS@dyson.com. We look forward to hearing from you.

      Kind regards,

      Jack
      Dyson Customer Service

      Posted on Aug 01, 2011

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