I had my 5300 about 6 months and everything started printing pink. I am in business and needed a printer so I bought another Kodak. This time a 5500.. Dumb idea. It worked about 4 months and same problem..Contacted tech support got a new printhead but after a few months same exact problem so again I am without a printer. You can bet I WON'T buy another Kodak. The cheaper models couldn't be worse and I won't feel so bad about throwing it out. Maybe Kodak will replace the printhead again.. Worth a try!!
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I have the exact same printer and it does the exact same thing. I have tried everything. Cleaned the printheads with alcohol and swabs and change to new cartridges. I tries all the tools to align and clean but always pink. Still using it for back documents but have purchased another one (a canon) for color and photo. Good Luck.
Print a self test diagnostic page to check the status of the black ink and print heads. To print the self-test diagnostic page • Control panel: Press (Configuration Page button), or press and hold the (Cancel button) for 3 seconds. For models that support networks: Press (Configuration Page button). If these are all showing OK then clean the printheads To clean the printheads If printed characters are incomplete, or dots or lines are missing from printouts, ink nozzles might be clogged and you might need to clean the printheads. NOTE: Cleaning uses ink, so clean the printheads only when necessary. The cleaning process takes up to 3.5 minutes. Some noise might be generated in the process. • Control panel: Press and hold (Power button), press (Cancel button) two times, press (Resume button) one time, and release (Power button). If this fails then replace the black cartridge and run a clean cycle again and then a self test diagnostic then try printing again.
I had the same problem and wasted money on 2 new cartridges before finding the answer on several blogs. Call Kodak Tech Support. In this case they are very good. Tell them the problem, they walk you through some steps and then give up. They will then send you out a new print head (a cheap and disposable device). I thought about buying another one for the next time things go bad but I can't find a source. They send it in 3-5 days, free. I think Kodak is embarrassed about their bad system (printheads should not go bad so fast!)
when replacing the printhead you will see a number of circles at the back of the print head , you press on this and the print head will snap in place, I found this very difficult initially as you do need to use some force. Actually I phoned Kodak help line and they directed me how to replace the print head on the phone, Kodak appear quite happy to solve problems and if you find it still difficult they will guide you. Apparently these kodak printheads are a common fault and need a regular replacement when the printing loses colour!!
I had the same problem from new , all printing was very poor and a pinkish colour, I contacted Kodak and they sent me a replacement printhead and new printcartridges free of charge. The printheads appear to be a common fault with the Kodak printer , mine is a 5300. As soon as I replaced the print head all printing was extremely good and correct colours!! the print catridges appear cheap but run out very quickly also! the 6x4 printing is easy to use however but next time I would choose another make. hope this helps . Phone Kodak and explain you have not used the printer , I am sure they are aware of the manufacturing fault with this printers printhead!! I am told some people have had the printhead changed a number of times in succession.
try to remove and install again the ink cartridges and after that perform printhead cleaning again if still prints the same call kodak aio hotline 1 800 421 6699 you might need a replacement printhead..