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Pull out the crown, push the chronograph start button. You will see that the hand moves one second. once it is back to zero push back the crown. Depending on your model you might need to pull out the crown with one click for the chronograph timers and another click for the second hand.
Festina do not have much of a web site at present but if you go to "www.festinausa.com/", you will see a customer service address who may be able to help you.
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