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My kenmore elite stove model#790 the oven and broiler do not heat up but the fan runs

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  • Anonymous Mar 16, 2014

    We have Kenmore Elite model c970-440932 stove/oven.the preheat feature does not reach temp.Recently set for 375 and did not reach temp after 55 minutes

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Since none of the burners or elements will heat, I recommend that you shut off the house circuit breakers for the range. Your symptoms point to a voltage supply problem. The range should have a double breaker (the two circuit breakers are probably connected together with a metal clip). The range clock control will light up if only one leg (L1) of that power supply is provided to the range. If the second leg of power (L2) is missing, then none of the burners or oven elements will heat. You could have a problem with the circuit breakers or the wiring on the terminal block at the back of the range. With the breakers shut off , I recommend that you pull the range out and check the wiring on that terminal block. Based on your description, you may find a loose connection or burnt wiring in that area. The image below shows wiring information for the terminal block and the junction box for the range. This information should help you check that issue. If you can find a wiring failure and restore a proper voltage supply to the range, then the stove top burners and oven elements should heat properly.If you find no problems with the wiring, then you could have a bad circuit breaker or a problem with the house voltage supply for the range. An electrician will normally need to diagnose and repair that type of failure. I hope that this information helps. If you need more assistance, reply with additional details. If you need parts, you can order them from the Sears PartsDirect website.If you get to a point where you need to have a service technician repair this failure, you can schedule service through this link: Sears Home Services .

Posted on Nov 27, 2012

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My broil HAS NEVER WORKED. top element does not heat up even after the control panel was changed.


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It appears your ERC/CLOCK has failed in this instance.

For replacement parts - head on over to PartSelect.com or RepairClinic.com and enter in your full model number for a full parts listing.
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FixYa has no affiliation with either site - I have been using and recommending them for years - trouble free.

PartSelect has a great schematic database for locating the part on your unit and great "testimonials" for each part that often times includes HOW-TO information.
RepairClinic has pictures of each part they sell and also a great how-to and troubleshooting for basic repairs.


If your unit has never been serviced - there should still be an original service manual enclosed in plastic taped to the inside of the shell.
In the service manual are Error codes, maintenance procedures, and troubleshooting steps you can follow.


Anything too complicated or beyond your scope should be handled by a professional.

If you think you want to tackle the repair - and have gotten stuck on a step - reply to your question and I will be glad to help you out.





Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.
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