Question about Tomtom ONE GPS Receiver

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Tom Tom One has stop working.

Device comes on as normal then goes blank. I can't install downloaded updates.
Installation starts then gets stuck half way. Any help please?

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Go to change preference, screen7 Battery Saving Preferences and make sure Never turn off screen is selected. That should fix it

Posted on Jan 10, 2009

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1 Answer

It started installing tomtom but then stoppedat 34% and I can not get it started back up? What to do?


I had to call Tom Tom when mine did this. It froze on a download and after that it would just show a blank screen. They were nice and told me how to reset machine so it would at least start. Then I asked them about what things were safe to download. Remember that there are always wise guys out there that will put a virus in, or play games with, anything. So be careful where you load from.

Feb 16, 2015 | Tomtom GO GPS

1 Answer

Factory reset gps


UNFREEZE Tom tom sat nav USING WINDOWS OR MAC PC

This will unfreeze your tom tom after exhausting every avenue this works!

You will need Internet access.

Ensure you have the correct tom tom desktop softwear installed on your computer for your tom tom device.

If not then download from tomtom

Removed sim card from tom tom located under sticker lower end of tom tom.

Carried out on a windows laptop with windows 7

(Note this should also work on mac although I did not get to try it and it is stated you will need rosetta on intel macs)

Ensure you download the flash tool for tomtom (clear_flash.dmg) for your operating system windows or for the mac VERY IMPORTANT YOU HAVE THE TOOL DOWNLOADED FIRST.
1.For windows: www.tomtom.com/updates/clear_flash/clear_flash.exe


connect tom tom to computer

find the tom tom on your computer and select all the files

you can firstly copy these to another location or separate drive before deleting all files.

Now delete ALL the tom tom files

Format your tom tom to FAT32 if using windows (im not sure of the mac settings yet)

Keep your tom tom connected to your computer

Run the flash tool and Flash the tom tom memory with the tool.

Restart your tom tom
It will update (but this time it should work!)
Select done after update
Tomtom reboots (restarts)
It may ask you to install a new update but there may not be any update to install just
Select yes to update.
Eject tom tom from your pc by selectinglower right corner symbol.
Now unplug device if ejected correctly
Congratulations your device should now work again.
Note I did not replace my sim card as it is not required to work the gps.
Hope this helped someone.
My device does not keep its settings What should do

Aug 14, 2014 | Tomtom TOM TOM ONE WE V3 GPS Receiver

1 Answer

Why is my tom tom light flashing but the screen is blank


You might like to try this procedure from the Tom Tom site:
Are you able to connect your device to the computer and operate it via TT Home? Please try that and just plan a route in the emulator (operate my device). Afterwards disconnect your device safely using the blue disconnect button in the right bottom corner.
If that doesn't help try reinstalling the application on your device.
  1. Create a backup of your device. How to create a backup of your device (hyperlink)
  2. Open TT Home and go to manage my device -> items on my device -> application -> remove to uninstall the application.
  3. Now to reinstall the application please go to update my device and install the application update that should be offered. Install no other updates.
  4. Now restart your device.
  5. You may have to repeat the last two steps a few times until there are no more application updates pending.
  6. If it was succesful please create another backup of the working unit. You may also install the remaining updates now.

Jul 03, 2014 | Tomtom ONE GPS Receiver

1 Answer

I turn the power on but only the orange screen comes on with tom tom one on the screen. Screen not changing at all


If you turn on your tom tom gps device and the only thing that comes on is the tom tom display screen, then you need to reset it first. To reset it, what you have to do is to hold down the power on/off button for about 15 seconds and that will reset your tom tom, if it does the same, then you have to reinstall the tom tom application on it.
To reinstall its software, you connect it to a computer then it will detect the device, then the latest software downloads will come up, download it on to your gps, now when you plug it into your car and turn it on, it will get passed the tom tom display screen and start up normally.
Hope this information helped.

Dec 23, 2010 | GPS

1 Answer

Tom Tom only has Guam map since update


That is really strange!
I can only suggest that you verify what MAPs are physically on your TomTom device by connecting it to a PC/LAPTOP and use Windows Explorer to look at your GPS drive folders: should see a folder for each 'country' (like GUAM).
The normal way to check which maps are registred and loaded on your device is to use TomTom Home -> Update maps function: it will show you the status or whereabout of any Maps that you have loaded or backup and which one can be purchased.
Hope it helps: let me know how you go.
ps.i f you wisely backup your device on a regular basis (via TomTom Home or direct copy to your PC/LAPTOP), you could always RESTORE FROM BACKUP and start again.

Jan 07, 2010 | Tomtom ONE v3 Car GPS Receiver

1 Answer

Phone has stopped connecting to Tom Tom 730


Do the hard reset, than reconnect the phone to tomtom 730

Aug 28, 2009 | Tomtom Go 730 GPS

2 Answers

Tom Tom XL worked fine and then after stopping for lunch could not find satelite signal the rest of the 200 mile drive.


Try going online at the Tom Tom site and updating the device (it's free). There's a new update each week that tells the Tom Tom where the satellites will be during the coming seven days. Admittedly, this only speeds up the process and not finding a signal for 200 miles is a stretch, but it's worth a try if you don't regularly update.

May 17, 2009 | Tomtom ONE XL GPS

1 Answer

Tom Tom frozen


Hello megbert, I own a TomTom also and have had your same problem before. I have listed the procedures from TomTom Home. First try a soft reset (Reset button is located at the bottom of the TomTom device next to where the DC plug plugs in). Make sure your batteries are charged up or the USB is plugged in.

If your device is not starting up properly, follow the steps below: 
  1. Soft reset your device

  2. If your device still does not start up, then reinstall the TomTom application using HOME
If you have backed up your TomTom to your computer, then you can reinstall the TomTom application from your backed up data
   In rare cases, your TomTom device may not start correctly or may stop responding. If this happens, try resetting your device. A reset does not delete any data.


Jan 14, 2009 | Tomtom ONE 3rd Edition GPS

2 Answers

Tom tom one usa nd canada


here is a possible solution from TomTom tech support:

To solve this, use TomTom HOME to install the application. Follow the steps below:
  1. Install TomTom HOME on your computer, if it isn't already installed. You can download the latest version of TomTom HOME here: www.tomtom.com/home

  2. Connect your device to your computer and switch it on.

  3. TomTom HOME opens automatically and checks for updates. If it does not automatically check, do one of the following:
    • In HOME 1.x select Device > Update now from the menu bar.
    • In HOME 2.x, click Update in the HOME menu.

  4. When you are shown a list of available updates that you can download, make sure that you select the check box for the TomTom application.
TomTom HOME downloads and installs the latest version of the TomTom application for your device.

Nov 28, 2007 | Tomtom ONE GPS Receiver

4 Answers

Tom Tom ONE Version 3


Radioland,
I am having the same problem only I am trying to with mine only I am trying to update my guarenteed map. I have DSL and usually have no problem but it is taking over 3 hours to even attempt the download then I get a system error.

Nov 23, 2007 | Tomtom ONE GPS Receiver

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