Question about Dell Dimension B110 PC Desktop

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Posted on Jan 10, 2009

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My dell desktop was corrupted w a virus that progressively has brought it to a state where on start up it opens to an atypical looking blue screen w my mouse arrow the only visible thing on my screen

Looks like you have to access recovery features as you power up, probably pressing CTRL and F11 repeatedly or whatever key combination is particular to your dell. A link below is to manuals and drivers for your machine.

Bear in mind some recovery processes can wipe data to restore to factory defaults. If you can recover via a system restore point, you probably will not lose data. If not, your recovery may require going to factory defaults. If you manage to use a system restore point, you may yet have the viruses or malware hanging around. You might download an anti-malware program (portable version) to a usb stick and make use of it from that location. There is a means to boot the computer from a usb stick which has a linux rescue OS upon it. That would enable you to recover some data before trying something like having to go to factory defaults (it is too late then).

The above page will have some drivers you may need at some point.

If this machine was running XP, it probably had XP SP2 installed. But any updates after that are likely lost unless you go to a shop and have such put on. Microsoft is not going to do it. If you can connect to the internet if restores to XP SP2, you it possibly will ask to activate windows. See if you can do it by clicking "over the internet."

Bear in mind you will have to reinstall something like Zonealarm as a firewall and AVG as an antiviral if you have gone to factory defaults. If you have gone to simply a system restore, try to save something of previously installed software keys, maybe using Belarc Advisor or Magic Jellybean. If you have gone to factory defaults, you will have to reinstall MS Office suite, for instance, if you had it. MIght as well download the current version of Firefox. Elsewise, you will be looking at a very old browser.

Feb 26, 2015 | Dell Dimension 2200 (A-D0601) PC Desktop

2 Answers

My Acer Aspire X1420G desktop pc.... if left alone and unattended for more than 30 minutes, goes to a black screen with no mouse cursor or anything. Shaking the mouse or depressing keys on the keyboard...

Like Mike mentioned above, this indeed sounds just like sleep mode. Nothing abnormal about it. Follow his directions and/or read this link I attached.

What is strange is that it suddenly changed. Is it possible that someone else changed the power settings?

Since things got weird suddenly, see if you can find a restore point closest to (before) the date/moment things got weird. The Acer Aspire X1420G has Windows 7 on it right? So Open System Restore by clicking the Start button 4f6cbd09-148c-4dd8-b1f2-48f232a2fd33_818.jpg. In the search box, type System Restore, click and open it and choose a restore point as mentioned before. Don't worry! No data (pics,vids,docs,etc) will be changed or deleted.

As for drivers. Download the free Slimdrivers and uninstall the other driver program you tried. No need to pay $30 when perfectly capable free software is available. But only update drivers if necessary (in case of driver related problems). Perhaps your driver issues are gone after the system restore.

Also, since things seemed to have change for no apparent reason, it doesn't hurt to check for malware activity. Someone above said: "Get a good free virus protection program that will stop 99% of viruses." While I respect his opinion I strongly disagree. No antivirus program whatsoever blocks 99% of the bugs out there. Still protection is necessary. I don't know what antivirus program you have but I'd run a full scan and remove everything it finds. Also, like the Poepad mentioned, download Malwarebytes Anti-Malware. The free version will let you scan for malware and delete possible hits (on-demand scanner). While installing it you'll be asked to try the Pro version for 14 day (trial). That certainly can't hurt, you might even like it. The Pro version protects the file system and block bad websites actively. You can use the Pro version alongside your resident antivirus. It does not replace your antivirus software.

Hope this helps. Feel free to post back.
Good luck!

Oct 19, 2013 | Acer PC Desktops

1 Answer

Hp compaq dc7100 to factory settings because of a virus

Read the Manual. It will tell you how to get into Factory Restore.

Get online and got to In the google search box type: "HP Support" or "Compaq Support" (without the quotes and put your manufacturer name before Support). Look for downloads and drivers. Enter your model number and operating system when requested. Look for Manuals and search them for Factory Restore or System Recovery.

Why not just kill the virus or do a System Restore which will allow you to select a Restore Point (date and time) before you got the virus. System Restore will not delete your data, documents, music, pictures, videos or programs (unless the program was installed after the restore point you selected). System Recovery or Factory Restore will delete everything and set your computer back to when you first purchased it.

To get to System Recovery click Start/Programs/Accessories/System Tools/System Restore. Select a date and time (Restore Point) before you go the virus.

You could also try downloading and installing MalwareBytes and run a Quick Scan.

Go to and in the search box type: "Download cnet Malwarebytes" (without the quotes). Download and install malwarebytes from the sites download.cnet/malwarebytes. When the site opens up click on the Green Download button on the left. Do not click the Red Download button, that's junk. When it finishes installing the Gui Interface will open up with an offer to Accept a Trial Version or Decline. CLICK DECLINE you want the totally free version. Run a QUICK SCAN. As it scans, if it finds infections the number will be in red. When it finishes scanning, click SHOW RESULTS. A notepad text document will open up showing you the results. You can close the text document and go back to the Gui Interface where you will click REMOVE SELECTED RESULTS. The objects will already be selected for you. When it finishes removing the objects click ok and it will sometimes reboot your machine.

May 23, 2012 | HP Compaq dc7100 PC Desktop

1 Answer

How to remove virus at hard dish pc

Using another computer, download the free version of Malwarebytes Anti-Malware, and burn it to a CD disk.
Install the disk in the affected computers CD/DVD optical drive.
Run Malwarebytes.

There may be a LOT of pop-ups. So may in fact, that you may not be able to see the Malwarebytes screen, and wonder if it is running.

NO matter how many pop-ups you see, and no matter how real they look, DO NOT click on anything.
Let Malwarebytes run.
Average time is 42 minutes.

1) Free version of Malwarebytes Anti-Malware,

On this page click on Download Now in the green rectangle. (Ignore the other Start Downloads, etc. They are advertising for something else)

After you are finished running Malwarebytes, you may wish to turn System Restore OFF, and run Malwarebytes one more time.

THEN turn System Restore back on.

System Restore will also keep the 'virus'.

2) The 'virus' you have is a 'scareware malware',

For additional questions please post in a Comment.


Nov 20, 2011 | Compaq PC Desktops

7 Answers

I have this Think Point (says its a Windows Program) security program that came from nowhere and it must be a trojan or virus of some type and I can't remove it. It executes on startup and begins to do a...

To resolve the think point virus you will need to hit Ctrl, Alt, and Del at the same time. Then go to the task manager on your screen. When the task manager opens up, click processes. Find the file that is named hotfix.exe and end it. After ending it click back on applications in the task manager and click new task. Type in explorer.exe and your start menu and icons should start to popup. Download Malware bytes from, run the malware full scan, and remove once complete. It will have you reboot the computer and your issue should be resolved.

Oct 18, 2010 | Compaq PC Desktops

2 Answers

I need help my computer has been infected with something and i need help to figure out what to do!!

this is not really something that can be fixed here, I would take it to a certified computer tech. There are people that can do it remotely but I don't know any.

Aug 07, 2010 | PC Desktops

3 Answers

Warning that my computer may be infected/ can't access internet

Possibly security setting issue. In your Internet Explorer, click Tools->Internet Options. Click Security tab, then click "Reset all zone to default level".

May 30, 2010 | Compaq Presario 5000 PC Desktop

1 Answer

I have a virus on my computer and every time i turn it on the computer screen is geen and says your computer is infectted and it will not let me do anything please can you help . my computer is a emachine...

You have one of the many rogue fake antivirus programs that are around. It changes your desktop wallpaper and pops up message about viruses your computer has, then tries to get you to buy their program to clean them out.

Download and install the free version of MalwareBytes' Anti-Malware. Let it update when it asks, then run a complete scan. This may take a while, so be patient. (Go get dinner or watch a movie.) When it completes, let it fix problems it found. It's very effective against most of the common malware applications.

The website offers tutorials, additional removal tools and a large pool of experienced helpers to aid you with cleaning your computer if your problems continue.

If you want to restore your system instead of trying to clean it, you'll need the recovery media supplied with your computer. If your computer didn't come with any recover discs, there may be a factory image stored in a recovery partition on the hard drive. Check the documentation supplied with your computer about how to do a recovery.

Try removing the virus before restoring your computer. You won't lose your data or need to reinstall any applications you've put on since you got the computer. In any case, once the computer is back up and running, make sure to install good antivirus software and keep it updated!

Thanks for using Fixya, and good luck!

Mar 05, 2010 | E-Machines eMachines Desktop PC

4 Answers

Unable to delete a virus

The best software available is called Malware Bytes. It is a smaller application that kills everything you don't want and is free. It can be downloaded from .
After downloading and installing, update the definitions file if not prompted to do so right away. After a full scan, you will have to reboot. Upon rebooting, run the scan again to insure every piece of malware has been removed. Works everytime.

Apr 16, 2009 | Gateway 510H Pentium 2.4 GHz, 256MB RAM,...

3 Answers

HP computer restored itself to factory settigns - inc second HDD

first make sure your avg antivirus is active in windows
now goto ur hd that had your files/right click and you should now see options
one being scan with avg antivirus
hope this helps
also try full scan with your antvirus

Mar 29, 2009 | PC Desktops

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