Question about Dyson DC14 Telescope Reach All Floors Vacuum

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My dyson roll a ball lifts up on one side when i try to hoover

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Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your Dyson vacuum. Without knowing exactly which Ball model you have it's hard to determine the cause. If your machine is a DC24 or DC25, you may find the post-filter cover hasn't been replaced correctly, which would prevent the ball from rolling smoothly.

I'd encourage you to give our freephone Helpline a call on 0800 298 0298, as we'd appreciate the opportunity to run through some quick checks and provide further assistance. Just to let you know, the Helpline is available from 7am-10pm, 7 days a week, and calls are free from UK landlines.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Posted on Dec 06, 2012

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Posted on Jan 02, 2017

  • 1 Answer

SOURCE: After hoovering yesterday my dyson ball wont stand up right.

solved this today by folding the upright part back as far as it would go, and wiggling it a little. It clicked back into place.

Posted on Nov 01, 2009

askdyson
  • 2572 Answers

Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: Inside the dyson Ball is a removable filter when

    Hi there,

    I'm sorry to hear you're having difficulties with your DC25. Make sure that when you replace the filter, you push it down firmly until you hear an audible 'click'. If you've tried this and are still experiencing issues, I'd encourage you to get in contact with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you to identify the cause of the issue you're experiencing, and will be able to recommend the best course of action. You can call us free on 08002980298 - our Helpline is available from 7am until 10pm, 7 days a week.

    Kind regards,

    Jack
    Dyson Online Customer Support

    Posted on Sep 12, 2011

    askdyson
    • 2572 Answers

    Official advice and support for Dyson technology

      Verified Fixya Pro

      SOURCE: My dyson ball fell over

      Hi there,

      I'm sorry to hear you're having difficulties with your DC24. If the Ball will not roll, it may be because the filter cover or HEPA filter are out of position. Please see the video below for guidance on how to check both of these are correctly fitted in place.

      If the cleaner doesn't seem to be picking up as well as usual, I'd recommend running through these troubleshooting steps to check everything is correct with the machine:

      http://www.dyson.co.uk/support/help.asp?article=1492&product=DC24-ALLFLOORS


      If you have any further questions about using or maintaining your cleaner, please get in touch with us directly by calling free on 08002980298 (UK), or 1866MYDYSON (US).

      Kind regards,

      Jack
      Dyson Online Customer Support


      Posted on Oct 04, 2011

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      To find out what's causing this we'd need to take you through some quick troubleshooting checks when you have your machine to hand.


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