My dyson roll a ball lifts up on one side when i try to hoover

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Question about Dyson DC14 Telescope Reach All Floors Vacuum

My dyson roll a ball lifts up on one side when i try to hoover

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AskDyson

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2,572 Answers

Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your Dyson vacuum. Without knowing exactly which Ball model you have it's hard to determine the cause. If your machine is a DC24 or DC25, you may find the post-filter cover hasn't been replaced correctly, which would prevent the ball from rolling smoothly.

I'd encourage you to give our freephone Helpline a call on 0800 298 0298, as we'd appreciate the opportunity to run through some quick checks and provide further assistance. Just to let you know, the Helpline is available from 7am-10pm, 7 days a week, and calls are free from UK landlines.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Posted on Dec 06, 2012

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Dyson ball dc25 filter B keeps popping out

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My Dyson DC 25 has a yellow ball that rolls for maneuvering the vacuum while using it to vacuum. The yellow ball gets Jamed and won't roll .

Hi Robert, it's Jack at Dyson.

If your DC25's ball seems to be jammed and won't rotate freely, it's likely that the post-motor filter housed inside the ball is out of place, and is catching on the ball shell. This is easy to resolve - the video below shows how to remove and replace both filters:

I'm confident this will resolve the issue - replacing the post-motor filter by pushing it into place until you hear a click from the red catch should ensure it remains in position.

If after trying this you notice that the post-motor filter repeatedly comes out of position in use, this is something we should be able to help with - you'd just need to give the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU)

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When I release the red bar to Hoover the section that holds the bush bar won't lie flat to the floor? Any ideas on how I can fix this?

I would disassemble the hinge section and see what is causing the problem. Sounds like something has either broke or gotten caught in the hinge mechanism.

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Hi Max, I had a similar problem with mine a couple of years ago. I had just cleaned all of my filters on my Dyson, One of them being the one in the ball. Was almost impossible to roll across the floor, I messed with it for a couple of days, no solution. Called Dyson, the technician I talked to thought it might be the entire head causing problems, they sent a new head it was under warranty so no cost to me. Problem still existed. I took the ball apart and looked closely at it and it seems I had screwed it back together wrong after the filter cleaning. Long story short, check to see if the ball is put together correctly. Hope this solves your problem

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The left-hand side of the Ball of my Dyson DC40 rolls, but wants to stick. We've inspected everything, and nothing is stuck on the Ball. What's happening? We have had it for less than a month.

Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC40's ball shell. This sounds unusual as it has a double ball-bearing axle and should roll smoothly in use.

To find out what's causing this we'd need to take you through some quick troubleshooting checks when you have your machine to hand.

If you can call us on 0800 298 0298 (UK) or 1-866-693-9766 (US), our experts will be happy to help further. If your machine happens to need a repair, we can also confirm if this is covered under your vacuum's 5-year warranty.

We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

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My dyson dc24 has started spraying dust from the ball.

load of rubbish how come in this video it shows them hoovering powder up with no probs i think there a fault on it like a seal not working properly tell them you wont your money back or you will take them to court..

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How do u check the pipes on the dyson ball hoover

Hi Lizzie,

I'm sorry to hear your Dyson Ball isn't picking up as well as usual. The instructions for resolving this will differ according to which Dyson Ball model you own. Please visit www.dyson.com and click on Support to select your machine from the list - our step-by-step Support guides will then show you how to check everything's correct with your machine.

Alternatively, if you'd prefer to speak to one of our advisors directly, please give us a call on 0800 298 0298. Our Helpline is available from 7am until 10pm, 7 days a week.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Mar 29, 2012 | Dyson Vacuums

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The ball is not rolling freely on the dyson dc 25 upright it sticks and makes a noise as the vacuum is pushed

Inspect closely while spinning the ball looking for a rubbing or restriction. Look for a crack or debris that could be causing it. Remove the ball shell to inspect it looking for cracks, check the bearing and the area the ball shell connects to the vacuum to try to find the cause.

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6ya staff · Answer 1 · 1/2/2017 12:00:00 AM

Hi,
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Good luck!

love zippy · Answer 2 · 11/1/2009 12:00:00 AM

love zippy

1 Answer

SOURCE: After hoovering yesterday my dyson ball wont stand up right.

solved this today by folding the upright part back as far as it would go, and wiggling it a little. It clicked back into place.

Posted on Nov 01, 2009

AskDyson · Answer 3 · 9/12/2011 12:00:00 AM

Hi there,

I'm sorry to hear you're having difficulties with your DC25. Make sure that when you replace the filter, you push it down firmly until you hear an audible 'click'. If you've tried this and are still experiencing issues, I'd encourage you to get in contact with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you to identify the cause of the issue you're experiencing, and will be able to recommend the best course of action. You can call us free on 08002980298 - our Helpline is available from 7am until 10pm, 7 days a week.

Kind regards,

Jack
Dyson Online Customer Support

AskDyson · Answer 4 · 10/4/2011 12:00:00 AM

Hi there,

I'm sorry to hear you're having difficulties with your DC24. If the Ball will not roll, it may be because the filter cover or HEPA filter are out of position. Please see the video below for guidance on how to check both of these are correctly fitted in place.

If the cleaner doesn't seem to be picking up as well as usual, I'd recommend running through these troubleshooting steps to check everything is correct with the machine:

http://www.dyson.co.uk/support/help.asp?article=1492&product=DC24-ALLFLOORS

If you have any further questions about using or maintaining your cleaner, please get in touch with us directly by calling free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support

My dyson roll a ball lifts up on one side when i try to hoover

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love zippy

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DC14 Telescope Reach All Floors Vacuum

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dyson vacumm 14 blows hot air None of the hoses are plugs. It blow hot air and it gets hotter the longer you vacumm. the canister get hot because of the hot air blowing on it.

my up right wont stand up and you cant force it .

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I know this sounds like a dumb problem to have for a vacuum but our 6 year old dyson has so much suction you can't move it across the floor. It only recently started doing this and I haven't done anything to it such as clean the filters in over 6 months. Any help would be appreciated

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My dyson roll a ball lifts up on one side when i try to hoover

1 Answer

AskDyson

4 Suggested Answers

6ya staff

love zippy

AskDyson

AskDyson

Add Your Answer

Attachments: Added items

Related Questions:

Dyson ball dc25 filter B keeps popping out

My Dyson DC 25 has a yellow ball that rolls for maneuvering the vacuum while using it to vacuum. The yellow ball gets Jamed and won't roll .

When I release the red bar to Hoover the section that holds the bush bar won't lie flat to the floor? Any ideas on how I can fix this?

Dyson dc25 ball

Dyson animal ball

The left-hand side of the Ball of my Dyson DC40 rolls, but wants to stick. We've inspected everything, and nothing is stuck on the Ball. What's happening? We have had it for less than a month.

My dyson dc24 has started spraying dust from the ball.

How do u check the pipes on the dyson ball hoover

The ball is not rolling freely on the dyson dc 25 upright it sticks and makes a noise as the vacuum is pushed

After hoovering yesterday my dyson ball wont stand up right.

Not finding what you are looking for?

DC14 Telescope Reach All Floors Vacuum

Dyson ball dc25 filter B keeps popping out

Open Questions:

dyson vacumm 14 blows hot air None of the hoses are plugs. It blow hot air and it gets hotter the longer you vacumm. the canister get hot because of the hot air blowing on it.

my up right wont stand up and you cant force it .

i have cleaned all a filters,but it dont appear to be picking up as when bought three yrears ago

I know this sounds like a dumb problem to have for a vacuum but our 6 year old dyson has so much suction you can't move it across the floor. It only recently started doing this and I haven't done anything to it such as clean the filters in over 6 months. Any help would be appreciated

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