Question about Acer Aspire 5720 Notebook

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Norton trial has virus.

Bought system and recovery disks that reinstalls norton trial thats infected.Cant install security software and it has cut off Windows Defender. When I try to scan online the page is stopped from loading.
Ive reinstalled with the disks and when the computer comes back on I
hurry and remove Norton but it doesnt work the bankers and bancos and DELF NEB TROJANS HAVE NAILED THEIR SELF ALL THROUGH THE REGISTRY.
After buying the disks and sending the computer to Texas to be cleaned the computer is enexcessable. Its still under warrenty. So what can be done to fix it. Im not even able to use it.
Aspire 5720Z

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  • 51 Answers

You should ring acer and send it back to get it repaired.

Posted on Jan 10, 2009

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Hello,you do have a situation on your hand there your system is infected with a virus,but no need to fret,here is what you need to do,first download a trial version of Norton 360 from Symantec site,not on the infected PC please,install on a separate system slave your Hard Disc Drive to the system and scan to rid your drive of the infection or copy the Norton into a flash pen,connect to your system,hit Ctrl+Alt+Del to activate the Task manager, run new task,click browse select the flash pen,then the norton antivirus to install.when done,hit the Ctrl+Alt+Del keys again,select new task,browse,local disk C:\,program files,norton folder,double click on the norton icon,select ok an scan entire system.

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I have an e525 that i got about two mnths ago and it was working fine up until a couple of days ago. I had the norton antivirus trial but it expired last week and i didn't renew it. Now everytime i turn it...

You got infected with a fake security scammer. It self has put on your pc a lot more viruses so that your system is now completely corrupted.
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My cd drive wont read disks, but it will allow me to open it but only once... and now my internet stopped working and i cant use my recovery disk cuz the drive isnt working.. what do I do...

There could be several causes, but because you mentioned your internet as a second symptom, it leads me to believe you may have a virus.

What exactly occurs when you try to read a disk for the second time? Do you get an error? Does the drive letter disappear?

I suggest you obtain a decent anti-virus, put it on a USB stick, and install it on your laptop from there. Avast! is free, as is AVG anti-virus. I recommend you get a free trial of a paid copy, however, so that you can do a full scan for root-kits, MBR, etc. Avast! Internet Security is good, as is Trend Micro and/or Norton.

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System has a virus mbr invected by bloodhpund.mbr how do I delete this. I purchased Norton 2010 but it won't remopve the problem says it needs to be installed but can't get into system to install.

You're Acer probably has Rescue and Recovery™ installed. Rescue and Recovery is a suite of self-recovery tools to help you diagnose, get help, and recover your system.

When you set the Bloodhound heuristics in Norton AntiVirus to it's highest setting you probably ran a virus scan and saw a Norton AntiVirus alert that states that it's detected a potential threat, Bloodhound.MBR. But this is probably not a virus but the recovery software on your laptop.


If you have IBM Rescue and Recovery and Norton AntiVirus Bloodhound heuristics are configured to the highest setting, Norton AntiVirus may alert you with a Bloodhound.MBR detection when you run a virus scan. To avoid this, configure your Bloodhound heuristics to the default setting.

To reset Bloodhound to the default setting
  1. Start Norton AntiVirus.
    If Norton AntiVirus was installed as part of Norton Internet Security or Norton SystemWorks, then start one of those programs.
  2. Click Options.
    If you see a submenu, then click Norton AntiVirus.
  3. Click Auto-Protect.
  4. Click Bloodhound.
  5. Click Default level of protection (recommended).
  6. Click OK
  7. Repeat steps 3-6 for Manual Scan.
    In step 3, substitute Manual Scan for Auto-Protect.
  8. Exit Norton AntiVirus.

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McAfee?? this product you need to check how to totally remove it from your netbook because it will block most of the other anti virus. Consider as business strategy, so that end user just use this anti virus, rather than other.

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You must have got them in wholesale? Do you not use any anti virus program? Now, whatever you do you will not be able to remove all of them as if you download any antivirus program, even that will get infected and will cause auto infection.
What you can do is to attach this laptop to a network and then access it with the networks antivirus system and clean up your laptop. Tough but only solution. Then you must install an anti virus package. If you cant afford to buy one then go to and download AVG, the No 1, free, antivirus program.
If you cant do it on the network then, I am sorry to say, you will have to reinstall Windows as new, formatting the hard disk.

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it is not possible to back up software.

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