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How many levels of escalation are there on fixya

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There are 3 levels of escalation on Fixya.

Posted on Feb 19, 2013

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Posted on Jan 02, 2017

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SOURCE: How many levels of escalation are there on fixya

Escalate is a process on FixYa that ensures each and every question you ask receives the attention it deserves.
When you ask a question on FixYa it initially goes to our Level 1 Experts. If these experts do not have an answer they can immediately escalate it to our Level 2 Experts, who have more experience solving problems on FixYa and are more likely to have your solution. This same process occurs when Level 2 Experts escalate a question to Level 3.
Questions can also be escalated by time-- if your question has not received an answer three hours after being posted it will automatically be escalated to Level 2; no answer after 12 hours of being posted will automatically escalate your question to Level 3.

Posted on Nov 27, 2012

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How many levels of escalation are there on fixya


Escalate is a process on FixYa that ensures each and every question you ask receives the attention it deserves.
When you ask a question on FixYa it initially goes to our Level 1 Experts. If these experts do not have an answer they can immediately escalate it to our Level 2 Experts, who have more experience solving problems on FixYa and are more likely to have your solution. This same process occurs when Level 2 Experts escalate a question to Level 3.
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Nov 27, 2012 | Computers & Internet

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Fixya question leval definitions


FixYa experts are broken down by levels based on the number of solutions they have provided over time. When you first submit your problems it is sent to the level one experts.

When your problem is escalated, this means that it is sent up to the next level of expert. Escalation can be done automatically based on the time since you have asked your question or manually by an expert that feels a higher level expert may be able to help with your problem.

Hope that helps!

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What is a level 2 question?


Well, it is when your question does not get answered for some reason and it gets changed from a level 1 to a level 2...what exactly to point is? Who knows.... It is some stuff that fixya has added to the site to add "game" to trying to help people with their problems.

For some more explanation on this go to the FAQ page and look under the heading of "What is escalate?".
http://www.fixya.com/faq.aspx

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