Question about Canon Office Equipment & Supplies

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We are facing the following problem with Canon Ir2520 Status of the machine: Machine had error E246, replaced main controller board Problem after replacement: 1. With paper cassette at the startup if we have paper in the tray, the display indicates paper present in the cassette. but the moment we remove the tray the display changes to load paper. But then when we insert the tray again the display does not again change to paper present. It frezees to load paper. Also say for example we have 2 copy paper in the tray and we give a copy of more then 2 copies the machine stops after making 2 copies and prompts load paper. but even after loading the paper this indication does not change. We have to switch Off-then ON the machine. In service mode we have checked the working of this sensor. it shows paper initially, after removing the tray it shows no paper and then it freezes to that status 2. With manual paper tray if there is no paper while startup the display indicates no paper. when we place a paper on the tray it prompts for paper selection , but then if you remove the paper again the display does not change. it always show that the paper is present.Also if we give a copy command the machine execute paper lifting eventually giving paper jam. Pl guide us to solve the above problem

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Replace the new main controller board again

Posted on Dec 29, 2012

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6 Suggested Answers

6ya6ya
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SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017

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SOURCE: canon 6050 copier

clean the rollersinside for paper pick up, might be dusty thats why its slipping

Posted on Apr 27, 2008

  • 24 Answers

SOURCE: No paper alarm

Check cable connectors. Or check if the tray rises after it gets inside the copier, maybe you must stretch the springs.

Posted on Oct 14, 2008

jalamb
  • 103 Answers

SOURCE: canon ir 400

Switch off machine
Open the rear cover then you see the green board
right hand up side it calls dc board remove all connection
re insert them.
switch on copier.
If problem exist replace the board.

Posted on Oct 27, 2008

canontech
  • 1219 Answers

SOURCE: change papaer size and frequent papaer jams

OK it seems to be a problem with pick up clutch and vertical feed rollers ( When you open the left door and hinge in level of cass you will see axis with the tree little rollers- clean it with alcohol or water).Pick up clutch is better to replace it FK2-1068 (europe code).

Posted on Jan 12, 2010

Testimonial: "yes, you are smart. it was the clutch"

  • 1 Answer

SOURCE: problem no.1:(ir 2000) most papers is

first open fixing unit when u lift fusor rod u saw guide plate clean toner stain from it 100% your prob solved

Posted on Jan 20, 2011

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1 Answer

Canon ir2520 error E000002 where is the problem ?


problem with fuser.Go to the following to clear error:CLEAR<ENGIN<ERRCLR;and than turn off the machine and back ON.Check the connectors;replace the main thermistor;replace the fixing film;replace fix.assy. ; replace DC controller

Feb 25, 2015 | Canon Office Equipment & Supplies

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Error Code: E000020 for CANON IR2520 Turn the main power switch (on the main unit's left side) OFF & ON, If the machine still does not operare normally, contact your service representative with


Hi there
On the page below I can find an error code E002-0000 for your Canon model, but not the code you specify, as all codes seem to be in the xxxx-xxxx format.
The page is here and carries all the error codes
Error Codes Canon iR2520
Hope this is helpful, if so would you please register that with Fixya
Cheers

Nov 25, 2014 | Canon imageRUNNER 2520 Laser Multifunction...

1 Answer

How to fix a problem when the machine report e000001 error?


follow these steps: (with machine powered on)
1. press adittional function
2. press number 2
3. press number 8
4. press adittional function again
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6. with the left arrow search "engine" and click ok
7. select " ERRCLR and press ok
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May 02, 2014 | Canon Office Equipment & Supplies

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Error code e00747-221f for machine canon irc3580


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An E246 is a Counter pcb issue. You may want to reseat the Counter pcb on the Main Controller, Also if you swapped the Main Controller you need to leave the orginal Counter pcb in the machine. If this doesn't pan out you need to call the TSC and open a ticket. You can not order a Counter PCB.

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4 Answers

Solution for canon ir 2520 error code E000020


E020 0000
The path between the sub hopper and the developing
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1.Check the rotation of hopper motor gear. (If rotating, false
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2.Replace the Developing Assembly Toner Sensor (TS1).
3.Replace the Sub Hopper Toner Sensor (TS2).
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SERVICE MODE:
* 28 * or MENU and #

Jun 30, 2010 | Canon Office Equipment & Supplies

1 Answer

System error 004


E004 Fixing unit failure
E100 Scanner unit failure
E246 The Counter board is left out
E676 Communication error
E677/6F-61 ROM check error
E677/6F-63 RAM error
E733 A fault occurred in the communication between the SCNT board
and ECU board/TOP signal cannot be detected
New E805 Fan failure

TRY THIS:
E004 Fixing unit failure
Cause: (1) Shorted/broken wired main thermistor
(2) Shorted/broken wired sub thermistor
(3) Broken wired heater/blown thermal fuse
Solutions: (1) Turn the power off and remove the fixing unit from the machine.
Measure the resistance between the fixing unit connector J301-1
(FSRTH) and J301-2 (GND).
If the resistance is not within the range between 350 W and 520 W
(room temperature of 20°C), replace the fixing film unit.
(2) Turn the power off and remove the fixing unit from the machine.
Measure the resistance between the fixing unit connector J302-1
(FSRTH2) and J302-2 (GND).
If the resistance is not within the range between 360 W and 530 W
(room temperature of 20°C), replace the fixing film unit.
(3) With the fixing film unit removed, if there is no continuity
between the fixing unit connectors J303-1 (ACN) and J303-3
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Jun 24, 2010 | Canon Office Equipment & Supplies

2 Answers

Canon ir 2018 ERROR CODE E246


check print controller pcb connection, ram & EEPROM

Feb 26, 2009 | Canon iR 2016i Black and White Copier

1 Answer

Hi, i have 2pcs of canon iR2016 Digital copiers which displays error codes of E246 AND E247. these errors are not in the service manual, please help


Sir i am a Canon trained tech. I just checked our website and my service information. I found the following. I suspect someone has been working on these machines or swapped some parts around.

Page 1 of 2
MODELS AFFECTED / SERIAL NUMBERS AFFECTED:
Digital Copiers, Including All imageRUNNER Products
SUBJECT:
Information About The New Soft Counter Circuits
GENERAL TECHNICAL INFORMATION
GENERAL:
This Technical Publication presents information about the new Soft Counter circuit that replaces the mechanical counter
used in the past. There are three (3) PCB’s associated with the new Soft Counter circuit; the Counter Memory PCB,
Main Controller PCB and the Serial Number PCB. A description of their function is provided below. Use this
document as a reference for current and future models that use the Soft Counter circuit.
Counter Memory PCB
On the latest Canon digital copiers, such as the imageRUNNER 5000, imageRUNNER 8500 and imageRUNNER 2200
series, there are no mechanical counters. Instead there is a Counter Memory PCB. This PCB is usually mounted on the
Main Controller PCB with one screw. The Counter Memory PCB is imprinted with the serial number of the machine
the first time power is turned ON and cannot be moved to another machine. Attempting to do so will generate an E246
error code. In the event of a Counter Memory PCB failure, a new one from stock (see Note 4) can be installed into the
machine. At that point the Main Controller PCB will transfer its present total count as indicated in “Counter Check” on
the control panel (recorded the last time power was turned OFF) to the new Counter Memory PCB and the total counter
will increment from that count on. Never attempt to operate a machine without the Counter Memory PCB
installed!
This may generate an E245 code, which can only be cleared by “zeroing out” the Main Controller PCB by
one of our A.P.R.F.’s (Authorized Parts Repair Facilities).
Main Controller PCB
The Main Controller PCB, aside from performing other tasks, retains the total count by means of SRAM with a battery
back up after power has been turned OFF. If, however, the Main Controller PCB has been replaced with either a new
one or a used one, it will read in and record the total count from the Counter Memory PCB retained the last time power
was turned OFF. The total count will then increment from that count on.
Note 1:
Even though the total count will be the correct value for that machine after replacing the Main Controller, the soft
counters in Service Mode will not. If a new Main Controller was used for the replacement, then all soft counters in
Service Mode (service counters in “Counter Mode”) will be zero. If, on the other hand, a used Main Controller was
used for this replacement, the soft counters previously recorded on that PCB would be shown. At that point it is
advisable to clear these values in Service Mode using Function>Clear>CNT-MCON.
All Main Controllers sent to our A.P.R.F.’s for repair will be “zeroed out” before being sent back to the dealer.
Page 2 of 2
GTI-T151
04-30-02 GT I
Note 2:
The Counter Memory PCB and the Main Controller PCB should never be replaced simultaneously!
This will
generate an E354 code and assistance from the Canon Reseller Technical Support Center Hotline will be required. If
the Main Controller is sent to one of our A.P.R.F.’s for repair, you must remove the Counter Memory PCB
before sending it out!
Failure to do so will only increase down time for your customer.
Note 3:
If the Main Controller PCB is replaced, ensure that connector J1023 is connected. If it is not, an E350 will be
generated.
Serial Number PCB
The Serial Number PCB’s main function is to identify the machine’s serial number. This PCB cannot be moved to
another machine.
Attempting to do so will generate an E355 and assistance from the Canon Reseller TechnicalError codes not listed in the Service Manual:
There are various error codes that are not listed in the Service Manual. Canon U.S.A., Inc. reserves the right to treat
these error codes as Proprietary Information. If you encounter any of the following error codes, contact your Canon

E245 E246 E247 E350 E354 E355
Note 4:
Please be advised that Canon U.S.A., Inc. treats the Counter Memory PCB and Serial Number PCB as “restricted” parts.
When a dealer orders these components they will be asked to provide the reason for their replacement, and the original
PCB will have to be returned to Canon U.S.A., Inc. for evaluation.

Jan 07, 2009 | Office Equipment & Supplies

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