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Acer M3970 Can't Start

This Computer Cant start, fan processor working, but can see any reaction on monitor, just blank and goes to monitor standby with processor fan working on max power, has been try to replace RAM and Processor with no result, no beep sound while i try to remove the RAM Trying to detach bios battery for more than 30 minutes and reset it with jumper, also with no result, any advice for this case ?

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  • 32,281 Answers

B> Computer does not boot up The problem maybe the RAM, it is faulty or just needs reseating to make proper electrical contact.
Reseat the RAM and then boot up your laptop. If it still does not boot up then remove the RAM module/s and take them to your friendly computer repair shop and get them to test the RAM for you. Just like you sometimes need a mechanic to repair your car, sometimes you do need a technician to diagnose and identify the fault or faults on your computer. Not only does a good service technican have the experience to deal with this type of problem, they also have the equipment that allows them to look at things the average computer user can't see, and he has a collection of replacement parts that can be used to quickly test individual components on your computer.

Posted on Nov 27, 2012

Testimonial: "Thanks for your respons, but i've try your instructions before i post here, there is 4 slots of ddr3 on that MB, and i try it all with no result, also with new RAM. When i remove that RAM, there is no beep sound message that indicate the RAM is not attached in that slot like the normal computer. The Processor seems not working, the temperature was not raise to warm or hot, just cold like before power up the computer, not like a normal computer even that computer only working for a few second, the proc will be warm."

  • 3 more comments 
  • De Premor Nov 27, 2012

    Thanks for your respons, but i've try your instructions before i post here, there is 4 slots of ddr3 on that MB, and i try it all with no result, also with new RAM. When i remove that RAM, there is no beep sound message that indicate the RAM is not attached in that slot like the normal computer. The Processor seems not working, the temperature was not raise to warm or hot, just cold like before power up the computer, not like a normal computer even that computer only working for a few second, the proc will be warm.

  • Chris Hingee
    Chris Hingee Nov 27, 2012

    It looks like a motherboard fault or a CPU fault.. Depending upon the age of the computer, it maybe better to get a new computer or motherboard. If you decide to get a new motherboard and CPU check the switch mode power supply and the existing components will connect to the new motherboard.

  • Chris Hingee
    Chris Hingee Nov 27, 2012

    Sorry about my last post, please ignore the comment about the power supply etc. it does not apply to laptops. A laptop motherboard replacement may not be the cost effective solution depending on the age of the laptop.

  • De Premor Nov 28, 2012

    Thanks Chris, this is a new desktop computer, we just used for 2 month, and now come with this problem, i think soo, that is the motherboard fault, has been try to raplace almost the the other part except that motherboard with no result, will try to replace that part

  • Chris Hingee
    Chris Hingee Nov 28, 2012

    If the computer is only 2 months old then it will still covered by a warranty. I suggest you return it to the supplier for a repair or replacement.

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Testimonial: "Thanks parrothead. Will give that a try."

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Do the following without the battery inserted.

Let the computer sit with no battery for 24 hours. Do not put the battery in at all. Try using your original memory stick ONLY, with no hard drive and see if it will POST. If it does, insert the hard drive and try again. Could be the new memory...

Another thing you can try is reseating the processor. Turn the ZIF screw, take the processor out (WATCH THE PINS!!) and put back in GENTLY. Leave the memory in the computer, hard drive removed, try to power on.

These models have been known for bad motherboards. Contact HP and arrange to send it in. If you do enough digging on HPs website, you'll find the service advisory.


-Dell & HP Certified Technician

Posted on Oct 29, 2009

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