Question about Computers & Internet
How many levels of escalation are there on this site? And who does the escalation?
Escalate is a process on FixYa that ensures each and every question you ask receives the attention it deserves.
When you ask a question on FixYa it initially goes to our Level 1 Experts. If these experts do not have an answer they can immediately escalate it to our Level 2 Experts, who have more experience solving problems on FixYa and are more likely to have your solution. This same process occurs when Level 2 Experts escalate a question to Level 3.
Questions can also be escalated by time-- if your question has not received an answer three hours after being posted it will automatically be escalated to Level 2; no answer after 12 hours of being posted will automatically escalate your question to Level 3.
Posted on Nov 27, 2012
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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