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My computer doesn't recognize my Motorola Broadband cable modem.

Every time I try to run the CD on my laptop, when it gets to the part where it trys to recognize the modem, it can't. All the green lights on the front are on except the one called "Line". It is always orange. I am running Windows Vista - do I need a newer one? Thanks.

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  • Anonymous Apr 15, 2009

    i dont have a cd and my modem was working for half a year then all of a sudden i cant even get my computer to reconize it.

  • Thomas F. Schneider May 11, 2010

    The modem cd?
    Is the CD written for VISTA? If not then Yes you need a new VISTA compatable software/driver.

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Is your modem newer if so then it should have a vista driver on the cd, If not there may be a driver for it on the cable modems website. If not maybe you need a modem for windows vista.

Posted on Jan 10, 2009

  • whotrod409 Jan 10, 2009

    Are you using it ethernet or usb?

  • whotrod409 Jan 10, 2009

    The Reason I Ask is because if you run through the ethernet port you do not need a driver.

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I got a NETGEAR router and I have been trying to get my Motorola SURFboard to recognize it. I had the USB connection installed and the NETGEAR uses ethernet, so I tried to install the ethernet but my...


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