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My computer doesn't recognize my Motorola Broadband cable modem.

Every time I try to run the CD on my laptop, when it gets to the part where it trys to recognize the modem, it can't. All the green lights on the front are on except the one called "Line". It is always orange. I am running Windows Vista - do I need a newer one? Thanks.

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  • Anonymous Apr 15, 2009

    i dont have a cd and my modem was working for half a year then all of a sudden i cant even get my computer to reconize it.

  • Thomas F. Schneider May 11, 2010

    The modem cd?
    Is the CD written for VISTA? If not then Yes you need a new VISTA compatable software/driver.

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Is your modem newer if so then it should have a vista driver on the cd, If not there may be a driver for it on the cable modems website. If not maybe you need a modem for windows vista.

Posted on Jan 10, 2009

  • whotrod409 Jan 10, 2009

    Are you using it ethernet or usb?

  • whotrod409 Jan 10, 2009

    The Reason I Ask is because if you run through the ethernet port you do not need a driver.

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I got a NETGEAR router and I have been trying to get my Motorola SURFboard to recognize it. I had the USB connection installed and the NETGEAR uses ethernet, so I tried to install the ethernet but my...


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1. Turn off power to the Cable Modem and the Netgear Router. Do the same with the computer.
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6. Now power on your PC.

Check and see if you have internet access. If not you may have to uninstall any cable modem software related to USB connection. if this is the case, then you may have to repeat steps 4-6.

Since most cable internet providers do not use proprietary connection settings, your internet connection should be up and running without changing any settings in the router or modem.

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Then set up each computer as appropriate for the type of connection (including installing drivers for the USB as needed). For more details see: http://broadband.motorola.com/consumers/products/SB4220/downloads/SB4220_userguide.pdf .

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You can Download the drivers from http://broadband.motorola.com/consumers/support/default.asp?supportSection=CableModems

You need to download then to some other system and copy to a disk or pen drive and then install on your system.

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http://broadband.motorola.com/consumers/products/SB5100/downloads/542708-001-install-utility-b.exe

Hope this helps you on your journey

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I also would recommend you use ethernet since you do not have to install any software to make it work.

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SB5120: http://broadband.motorola.com/consumers/support/default.asp?supportSection=CableModems

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