My computer doesn't recognize my Motorola Broadband cable modem.
Every time I try to run the CD on my laptop, when it gets to the part where it trys to recognize the modem, it can't. All the green lights on the front are on except the one called "Line". It is always orange. I am running Windows Vista - do I need a newer one? Thanks.
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The Cable modem must be disconnected from the computer. You cannot use USB and Ethernet at the same time.
1. Turn off power to the Cable Modem and the Netgear Router. Do the same with the computer. 2. Connect an ethernet cable from the modem to the router's WAN (Internet) port. 3. Connect another ethernet cable from one of the remaining 4 LAN ports on the router to the computer's ethernet port.
4. Now power on the Cable Modem ONLY. Wait for the modem to sync up with your service provider 5. After about 2-5 minutes power up the router and wait about 1-2 minutes. 6. Now power on your PC.
Check and see if you have internet access. If not you may have to uninstall any cable modem software related to USB connection. if this is the case, then you may have to repeat steps 4-6.
Since most cable internet providers do not use proprietary connection settings, your internet connection should be up and running without changing any settings in the router or modem.
If this does not resolve your issues, we can continue to work with you.
Depending on how you set up the first computer, you can have one computer connected by USB and another by ethernet (straight-through cable). If you want both computers connected by ethernet, you need a crossover ethernet cable between the Modem and a router or switch (hub). You will need a straight through ethernet cables from the router to each computer.
It is best to remove the dial up portions because it will help eliminate confusion within your system as to which connection to use. You will be much happier once you get hooked up with broadband....good luck.