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Bernina 440 QE -- Freezing with blank display

All of a sudden my machine stopped, the display screen went blank, the machine won't run, but the screen stays lit (i.e., seems to still have power). If I power it off/on, it works again for a few minutes.

The first time this happened, I was using my BSR for free motion quilting, so I thought the BSR caused the problem. But now I realize it happens all the time, even if I'm not sewing (I tried just turning it on and leaving it -- after about 10 minutes, it freezes).

When I took the machine to my dealer for service, they did the annual tune-up and BSR update, but didn't fix the freezing the problem (have to take the machine back for another try).

Have you heard of this happening, and can you tell me some possible causes?

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  • Anonymous May 20, 2009

    I have the same problem. L-print was replaced and now they are going for the S-print. We'll see if that solves the problem.

  • g_arasin Oct 04, 2009

    It was a bad computer part (chip or card). Since my machine was under warrantly, it was replaced n/c.

  • Thea volschenk Nov 08, 2012

    I have the problem as wel...bought the machine in the US and we are now in africa where my husband works. Please can you tell me if your problem was sorted out so I know what part or card to buy. Then maybe I dont have to travel around the wold with the machine under my arm!! Also maybe where I can buy the part and the cost!.. All help will be appreciated! Thea

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Definatly it is an electronic issue. Have the cables checked to be sure there weren't any pinched between the covers etc. And that the plugs on them are seated properly. This they should do naturally. I have also seen this before when what is called the EEPROM chip went bad. Screen lit, no info. The EEPROM is a small chip, black and rectangular on the S-Print board,The EEPROM stores all the information for the machine to work. The screen will light but no info on the screen if its bad. Before replacing a whole circuitboard I would suggest replacing this. It just plugs and unplugs from the S-Print and much less expensive.
If your not feeling all that trustworthy if the tech can do it then ask that it be sent to Bernina in Illinois and repaired. It could take 6 weeks though.

Posted on Feb 11, 2009

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I can tell you precisely what this is .... the fault is on the power supply board in the back of your sewing machine - it is called an 'L'-print. Bernina had a quality problem with some of the chips that were supplied to them and it resulted in failure of the +5v internal supply after a period of time - the voltage goes down from 5 to 3.5 volts resulting in the screen going blank, the machine stopping working but, and this is the key indicator of the fault, the display backlight and the sewing light remain on. You can double-check this .... you may not realise it but the front of the upright part of the case (the part that has the 'Aurora 440' with the 'QE' in large letters) is actually an inspection door that can be taken off. If you look, you'll see a 'D' shaped serrated thumb-sized part on the centre-left of the front panel - if you press and pull this the whole panel will come off and there are a number of green LEDs underneath. Switch the machine on and the top three, at least, should all be lit brightly - if, when the display goes blank, one of these LEDs also goes dim, this confirms the fault. Two solutions .... 1) Easy and expensive - take the machine to your Bernina service man and get him to change the board - it'll cost around £150-200. 2) More difficult but cheaper - find a local service repair man who has some electronic knowledge - tell him the power supply is faulty, that it's located in the back of the back cover and he needs to change the 8-pin DIL SMPS chip labelled KA34063 for a new one - the part costs under £5 and it's about a half-hour job, so the whole thing shouldn't cost more than £30-40. Hope this helps.

Posted on Jul 17, 2015

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I have the same problem with my Aurora 440QE. If the cause is indeed a bad chip, might it be the result of the company using a defective part when the machines were manufactured?

Posted on Dec 20, 2009

  • Loraine
    Loraine Jul 10, 2014

    I have the same problem with my Aurora 440QE, I have no more then 20 hours of sewing on this machine.

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