Question about Philips GOGEAR SA6045 MP3 Player

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Why do i have to pay for support when i bought the product

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Sounds like Philips reached an agreement with Arcsoft. Since the video conversion software is Arcsoft's, Philips does not support it. The last time I remember, Arcsoft charged for most tech support. Welcome to corporate America.

Download the upgraded version of the Philips (Arcsoft) Media Converter from www.usasupport.philips.com. If the upgraded version still does not recognize certain file types, download a free program called Riva FLV Encoder - it is supposed to be a program that converts video formats to FLV format, but it has the neat feature of being able to do the opposite. Any video file that the Philips does not recognize can be converted to AVI format using Riva. Make sure the audio feature is enabled in Riva or you will get picture and no sound. Once it is converted to an AVI, the Philips Media Converter will see it, and you can either convert the file to a folder, or you can transfer it directly to the GoGear. Note: the Philips Media Converter will not properly convert video files that are longer than 15 minutes long - in order to transfer an entire movie, you will have to use video editing software to break the long file into 15-minute chunks. You will then have to convert the chunks using the Philips Media Converter.

-Tha Mp3 Doctor

Posted on Jan 10, 2009

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Formating player to recievemusic from computer

Posted on Aug 31, 2009

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Was there a solution needed?

FixYa is a forum that provides solutions, for those who need a question answered, concerning manufactured products.
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