Question about Tomtom GO 920 GPS Receiver

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My tomtom 920 keeps acting like it is shorting out.

I bought a new cord and is still doing the same thing. The connection on the tomtom seems to be the problem. Where can I send it to be repaired. If I can keep the unit and the wire still, the light will remain on and it will charge, but when traveling, it keeps shutting off. It appears that the connection piece on the unit itself is the problem.

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What causes a gps to keep shutting off in a car while the charging light is still on?
When I used it in another car, it does not do that, so I would like to know what's in the car that causes that? Thanks.

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Posted on May 23, 2013

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If its still under warranty, get it repaired.. it sounds like hardware problem. Of course, you'll need to contact TT for repair options.

Posted on Jan 10, 2009

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1 Answer

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Mine started doing the same thing after the most recent software update.  I suspect it's a bug in the new software and not a processor problem as suggested.  Have you tried to do a hard reset on yours?  I did and it seemed to help.  You need to press that little reset button on the bottom of the unit.

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Hi..

First of all, do a FULL backup with win explorer or similar asap. Oh, did i mention backup? Do it NOW!
Done? Sure...? Great, then you can carry on.... :-)

- It seems you want to do a reset ?:
http://www.tomtom.com/support/index.php?Language=1&query=reset&FID=6965

- You can also do a hard reset, but don't see why you should need to, but anyway, here's how to:
  1. Hold reset button pressed for approx 15 sec
  2. Press power button while pressing reset button
  3. Release reset button while still pressing power button
  4. Device should start, hold power button pressed until you see white text on screen, last line should read "RTC..."
  5. Release power button
Hope this helps you to achive you goals...

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