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Screen is frozen and won't respond to touch or turn off

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  • PANDIGITAL Master
  • 2,072 Answers

Hold the power button down for up to 15 seconds or until the screen turns off. This is considered a hard reset on most tablets.

Posted on Nov 27, 2012

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Posted on Jan 02, 2017

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1 Answer

Kindle paperwhite won't respond to "Swipe to unlock Kindle. Seems frozen. What do I do to unfreeze it?


Restart Your Kindle Paperwhite. Many issues with your Kindle, such as a frozen screen or issues with downloading content, can be solved by restarting your device. Help for Kindle Paperwhite (5th Generation). Press and hold the Power button for seven seconds until the Power dialogue box appears, and then tap Restart.

Amazon.co.uk Help: Quick Fix: Restart Your Kindle Paperwhite

https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201176080..
or go to this link might help you out... Kindle paperwhite won respond to Swipe to unlock Kindle Google Search

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Paper white will not respond to touch.


always like to refer to Amazon help whenever possible. I copied their directions for this. Even if your's is not 5th gen it will work. You can also check specific info for your model by logging into Amazon.com Click help, then device help, click on you device and look through the info available.
Many issues with your Kindle, such as a frozen screen or issues with downloading content, can be solved by restarting your device. Help for Kindle Paperwhite (5th Generation).
Press and hold the Power button for seven seconds until the Power dialog box appears, and then tap Restart. Note: If the Power dialog box doesn't appear, press and hold the Power button for a full 40 seconds until your device restarts.

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Kindle Fire has frozen


Lots of help and videos Joan.

  • Amazon.com Help: Quick Fix: Slow or Frozen Screen www.amazon.com > Amazon Device Support Quick Fix: Slow or Frozen Screen. If your Fire tablet or Kindle e-reader screen is slow to respond or freezes, restart your device or try the troubleshooting steps below.
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  • What to Do If Your Kindle Fire Screen is Frozen or Locked ... https://www.supportrix.com/kb/what-to-do-if-your-kindle-fire... Kindle Fire is a tablet computer released by Amazon, which features a full color 7-inch display with multi-touch. In addition to surfing the Internet, this multimedia ...
  • Amazon.ca Help: Troubleshooting Your Kindle www.amazon.ca/gp/help/customer/display.html?nodeId=200829000 Quick Fix: Slow or Frozen Screen. If your Fire or Kindle screen is slow to respond or freezes, restart your device or try the troubleshooting steps below.
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    1 Answer

    My tablet acts like the screen is frozen, it does not respond to touching the screen therefore I an't unlock it


    First try and hold the power button down until it switches off and then turn it back on and see if you can unlock it.
    If you can't unlock it then you can do a recovery this is how
    when it is switched off hold the volume up and the hold the power button until you see a recovery screen with options there you will see a option to recover.

    Mar 06, 2014 | Supersonic 7" Touch Screen MID Tablet

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    Screen is frozen at enter pass code screen,and touch screen not responding


    click the lock button again, and plug it up, and wait for it to respond

    Oct 16, 2013 | Amazon Kindle 1

    2 Answers

    My nook color has frozen screen and won't shut completely down


    TRY a hard reset on the Nook if that doesn't work i know of this fantastic site BNTPrice.com that sells them for cheap. i hope this works for you

    1. Press the "n" button to display the quick nav bar.

    2. In the quick nav bar, tap the Settings icon.

    3. In the Device Settings section, tap Device Info.

    4. Tap Erase & Deregister Device.

    5. Stop. Think. Think again.

    6. If you really, really want to do this, go to Step 7. If not, tap the Back button.

    7. Tap the Erase & Deregister Device button.

    May 24, 2012 | Barnes & Noble Nook Tablet

    1 Answer

    My screen is frozen and it wont turn off


    Low specs tablet sometimes will get this problem.Or just let it alone for a while, it maybe ok later. If not, it's better to contact the supplier for help.

    Android 4.0 Tablet PC

    Feb 04, 2012 | PANDIGITAL Planet

    1 Answer

    Won't unlock


    If it isn't responding to touch there is probably an issue with the screen.
    If it responds to the power button when you press it (on the screen not on the top) then it is likely a software glitch. You'll be reflashing. Do not mess with the screen as it is not the problem.
    First things first. Shut it off and restart it. If you cant shut it off open the back and pull the battery cable out. Leave it for a few minutes and plug it back in retry then move on the to following..
    If you have important stuff you don't want to lose on it that would be lost if you flashed it: turn it off. Unscrew the casing and check the plug for the screen to make sure its plugged in. Push all plugs you see and ribbons in and reattatch if they are out.
    If you can flash first: do it then follow the previous instructions after you try again.
    If neither respond it seems the resistive response to the touch screen failed and you should probably try to get a new one under warranty or as a manufacturer defect. Do not tell them you opened the back. If they ask you to do that for troubleshooting that's cool but don't say you opened it because it may cause them to think you broke something.
    Being that it is an old product that they are discontinuing, being nice and talking them about it may go a long way. Show your willingness to try to fix or work on the issue and sometimes with a little luck you get pushed up to someone with the power to actually help you out. You'll likely pay for shipping but you could very well end up with a brand new one.
    Good luck

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