Question about Xerox Phaser 4600N Printer
Second time we've had a problem in the past year. First time, a Xerox service tech came out and reset the NVRAM to fix the problem. So, I'd like to try resetting the NVRAM to see if that clears the problem up this time also. So first and foremost, I'd like to find out how to reset the NVRAM on this printer. The actual problem is manifested as the printer LCD display showing "Initializing" followed by "Warming Up" and repeating that sequence forever. If the network cable is disconnected, the printer boots fine. I have cleared the printer queue, and furthermore, redirected it to a different printer to ensure no print jobs are directed to the printer's IP address. I tried several methods I found online to call up the Reset NVRAM option at the LCD control panel. None of them seem to work for this model. (Troubleshooting menu does not have the option, Up+Ok does not call up a secret menu.) Anyone happen to have an answer? Many thanks for reading, and many more for an answer!
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Posted on Jan 02, 2017
SOURCE: Xerox Workcentre m20i - tcp/ip
Good evening niebs, The first thing I would do is eliminate the network connection as an issue. The easiest way (if you don?t have a network testing device) is disconnect the network cable from the printer and connect a laptop. Then configure the laptop using the same IP, subnet mask, gateway and DNS server IP you used in the printer and test for a good network. I would make sure I had Internet access on the laptop as well as the ability to ping. This test has the added effect of ensuring these numbers are in fact correct. If you have eliminated the network connection the next thing to check is the person who configured and maintains your network and servers. Checking with them will eliminate the possibility that they have setup the network to prevent anyone from connecting network devices without permission. By default I prevent my switches from allowing people to plug in other equipment that isn?t registered with me. That trick has saved me from a lot of problems over the years. You mentioned resetting the Network Interface Card (NIC) but I would go a step further, restore the factory settings on the entire machine and start from scratch. You might want to check with your network administrator to find out what you network switch connection speed is set to. If it?s set to auto make sure your print server is as well. If that doesn?t work try setting your print server to 10Mbps, half-duplex. I?ve had some problems in the past with auto not working correctly on print servers. If this printer is still under warrantee then I would get on the phone and contact the help desk, you might just have a lemon. Let us know how things go and please don?t forget to rate the posting.
Posted on Jan 05, 2007
SOURCE: reset WorkCentre 24, Xerox
In menus you browse to the service tab, then serivice diagnostics. Go to NVRAM reset and perform the NVM reset.
Before you do that, print out a configuration page if you want to rememebr the network settings. It will set the IP address back to default also.
Posted on Apr 03, 2008
SOURCE: Xerox Phaser 8500
Entering Service Diagnostics without Rebooting the Printer:
This method of entering diagnostics is to allow customers to be diverted to service
diagnostics in order to perform some tests.
1. Display the Hidden Service Menu as described in "Hidden Service Menu" on
2. Scroll down to Enter Diagnostics and press the OK button.
Entering Service Diagnostics by Rebooting the Printer (8400):
1. Turn the printer power OFF.
2. Press and hold the Back and Help buttons.
3. Turn the printer power ON while continuing to hold the Back and Help buttons
for approximately 30 seconds until the Control Panel indicates Diagnostic
Entering Service Diagnostics by Rebooting the Printer (8500/8550):
1. Turn the printer power ON.
2. Wait for the Xerox logo to begin moving across the display.
3. Before the logo is centered on the display (stops moving), press and hold the
Back and Help buttons on the Control Panel.
4. Hold both buttons until the display reads Beginning Service Mode
Initialization. Release the buttons and the printer reboots into service mode
with the Service Diagnostics menu displayed.
Posted on May 23, 2008
SOURCE: Xerox Phaser 8550dt printer
That is a known problem with the 8500 phaser family.
Contact Xerox at 1-800-835-6100, They WILL replace it for free. It is a known problem.
I really believe that display is failing. very common problem.
Just tell them the display is blank when you call. But they are faulty. Very faulty.
Posted on Sep 21, 2008
This would be an expensive process event to try an old card when entering a used modual. The card resents the main board the the card cannot be used again.
If anything else send the cartridges back to Xerox.
If you try to experiment with a new card, and an old drum, chances are you will create new problems for the Xerox repairman to fix.
Keep a new supply of toners and drums and make sure each item has the card in the box, and do not allow the customers or casual operatiors, including Managers!!!! , to swap theses items on their own.
They are too expensive to trouble-shoot and experiment with.
Posted on Oct 17, 2009
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