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When resetting of the TH1702 doesn't help, a firmware reinstallation may be required.
Before performing the firmware update make a backup of the player's content to your computer, to have it preserved.
Be sure to back up any important media on the device in case the fimware install wipes out the media on the device.
On a side note, these devices DO NOT have a reset hole on them, the hole on the back is a mic and you can damage that by sticking any item in there. To perform a reset, you would just press and hold the play button for 15 seconds; however, that is likely to get your player out of its current faulty mode.
Remove battery, press and hold "Play" button when inserting into USB port. Run the firmware update and should be able to re-initialize the device, start the update with the "Format" option checked. Worked for me.
You should be able to force the Pearl into recovery mode by removing the battery, then hold down the "Play" button while inserting into USB port, after a few seconds, Windows should detect "USB Human Interface Device" (see Device Manager). Now you should be able run the firmware update. Worked for mine after it froze up one day and would not be detected as a USB device by Windows.
you probobly have too many files on it? it takes FOREVER to load if you have a bunch on try to keep it under 75% full, or yes it will take a long time! even at 75 it would... but this seems to happen rare and randomly at most..
Make sure the lock by the headphone jack is not engaged first.
If it is not locked, then reset the player by removing and reinserting the battery.
Make sure the player is fully charged before transferring songs - transferring large amounts of songs in one sitting can sometimes drain the player's resources faster than it can recharge.