Hello! When my printer was shutting down, a power cut occured. The next day, I turned the printer On, but the following message appeared:
Error (A printer error has occured. Turn off the printer, then press On button to turn on. See your documentation.)
I tried to do this instruction but it didn't resolve the problem. Please, help me!!!
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Re: Power cut when printer was shutting down
Unfortunately it's entirely possible the printer has suffered a power surge as a result of the power cut so you could have one or all of the following issues:
1. The printer mainboard may have suffered damage in which case it's game over.
2. One or more of the cartridge chips may have been "fried"... You could try removing all the cartridges, turning the printer off and then on again to see if the printer alters the message to indicate that cartridges are missing. If that works it's unlikely that 1 applies...
If the printer recognises the cartridges are missing, try inserting cartridges one at a time (closing the printhead/cartridge cover and printer lid each time to allow the printer to recognise the cartridges) and see if one or more in particular is not being recogised..
Try a new or old cartridge to see if that is recognised if necessary.
Beyond that you may be out of luck unless anyone else has any other suggestions...
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Check status monitor at your OS. Find RX620 adjusment program at indoreset.blogspot.com. Check status from the adjusment program. It is more detail. General error at display or OS status monitor can mean many posibilities error.
unplug, and replug the power cord, then try to power on, after that try to open the carriage and check for any obstructions that maybe locking or obstructing the path of the printer head from moving left to right.
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When errors like this occurs, it is advised to reset the printer first before any other step(s) is taken;
Press *(star) and # (hash) together on the printer and let go. Key 1 then2 then3 Press the right arrow key until the on screen menu shows System Configuration Press OK Press right arrow key until failure status is displayed OK again. Keep pressing cancel till you get back to the main menu then Unplug from power for 1 minute then plug back in Power back on.
Reset the system by holding down the OK, Cancel, Black, and Color
buttons down at the same time and turn the 3310 off. Keep holding the
buttons down until the printer shuts off and the turn it back on. You
will have to turn the printer off twice and then it will recalibrate.
If after resetting, the error still appears, the it means the print-head assembly or white pump gear in the printer needs to be replaced. But if your printer is still under warranty , replacement will be for free by HP.
ALthough you didnt give the model of the printer this has helped reset it on other epson printers.
unplug the printer from both USB and Power.
Hold down power button and then plug in the printer while the power is held down.
if this doesn't do it try holding down the paper button and the power, while plugging in. since this can be tricky, plug it into a power strip so you can power off and on easily. This is a help at the bottom for a R220 that mentions somthing similar. http://files.support.epson.com/htmldocs/pho22_/pho22_rf/parts_1.htm
It seems that you have already did the basic troubleshooting for your laptop. Now, all I can advise is for you to bring your laptop to a service center near you to further check the circuitry and the board.
Not listed by HP is two issues. #1 If your PC's USB ports are not powering down when the computer does, it will hold the printer "on" and it will error when you restart. Check for this by putting a flash drive in the USB port and power down the PC. If the light never goes out on the flash drive, then you know. This then is a motherboard issue. Try updating the Bios. It may in some cases not be fixable, if it is the MB. #2 do not use a unpowered USB hub with printers or power issues will occur.
Got the same problem following a message "Printer ink failure" code 0xc19a0035. Instructions say to shut down using button on/off. But printer refused to shutdown. After 30 minutes, I disconnected power cable. Removed cartridges. Reloaded cartridges. Reconnected power cable and got "Improper shutdown" message with continuous cycle.
1. While the printer is still turned on, unplug all cables and cords at the back of the printer. 2. Unplug the power cord also from the wall outlet... 3. Wait for two minutes. 4. Reconnect power cord to the wall outlet first. 5. Press and hold the pound (#) and six (6) buttons. 6.
While holding down the two buttons, reconnect the power cord to the
back of the printer and after two seconds, release pound and six
buttons. 7. Turn on the printer if it turns off... and it's fixed.
for that problem may the printerhead have a problem may be your printerhead is overheated thats why you can't finish prinnting, try to pull out or remove the printer head and try to power on the printer if the printer is responced and power up again thats the time to change your printer head......
Try the printer in a different outlet (other side of room, or similar, not same power Jack)
If you have power here, your issue is likely the outlet, not the printer.
If the power cord has an "on" LED, check to see if it is lit up while plugged in.
If you have an LED with no light while it is plugged in, you are looking at a power adapter that is no longer working
If there is no "on" LED to check, your next best bet is to take your printer and power cord to a store that sells printers, and ask if you can "try" a new chord before buying it. (most stores will allow this to keep customers happy)
You may also want to check with the manufacturer if the chord is found to be bad, as some will send replacements free of charge.
The last option is that there is an issue inside the printer. This is not likely, though it is possible. Most printers have an external power adapter that keeps any power issue outside of the printer, but I can't tell from the epson site if this printer has one or not. (It would be a black box between the plug and printer.)
This can also be checked by "testing" a new chord at a store. New chord, still no power, internal issue.
If this is the case you will want to contact Epson if the unit is still under warranty.