Question about Jenn-Air JCD2389G Side by Side Refrigerator

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Ice maker does not work have replaced water valve also have no ice build up in tube

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If you replaced the valve and the ice maker still does not work, you will need to replace the ice maker. Here is the new one to order.

Posted on Nov 26, 2012

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4 Answers

Ice maker is splashing water all over back of freezer and it builds up til the fan starts to make noise if I turn it off and defrost the ice it will start up noise free til the ice builds again.


What is the model number of your unit? When the ice builds up, does the ice just build up where it is splashing or is the ice also building up behind the back wall of the freezer?

Thank you! Richard

Jul 21, 2011 | Refrigerators

1 Answer

I recently replaced the evaporator fan motor. Now I have two problems: 1) Ice maker does not dump ice automatically. The water line is clear and fills up the tray. The ice freezes but will not dump the...


Hi and welcome to FixYa, I am Kelly.

You made this statement:

I have to manually make the ice dump. 2) I now have a slight build up of ice under the ice maker where it appears the water from the ice tray is leaking and the inside of the freezer also has a slight build up of frost on the walls.

From my 40 years of experience that statement is telling me that the freezers' evaporator coils are blocked with ice. (i.e frost on the walls) When the coils become blocked or built up with ice everything APPEARS to be working fine but the actual freezer temp is above 17 deg F. An ice maker will not initiate an ice-harvest cycle until the temps are between 14 - 16 Deg F. I.e it is not cold enough to automatically make ice because the ice maker thermostat is not closing at 14 - 16 deg F to start the ice harvest.

So I will pose these questions for you and answer them:
Q? What causes the ice on the walls
A: The unit is not defrosting properly.

Q? What causes a refrigerator to not defrost properly?
A: There are several; reasons that a refrigerator will not automatically defrost
1. The defrost control has failed (Most common failure)
2. The defrost heating element has failed
3. The defrost thermostat has failed
4. A wiring problem in the defrost circuit

Now.... you also made this statement:
I now have a slight build up of ice under the ice maker where it appears the water from the ice tray is leaking
You may have a leaking ice tray but it is quite rare. What usually causes an ice build up directly under and ice maker is the inlet water valve leaking / bypassing water when it is supposed to be shut off. An inlet water valve will bypass water when the internal diaphragm fails or debris is blocking the needle seat of the diaphragm. Either way the only remedy is to replace the inlet water valve because the valves are NOT repairable.
Reach inside your freezer and squeeze the rubber tube that fills the ice maker with water. If there is a problem with the inlet water valve the rubber tube starts freezing up with ice. Eventually when the rubber tube is totally frozen the plastic tube on the back of the refrigerator that connects to the rubber tube either leaks or separates from the rubber tube and ports water onto the floor.

If you really want to prove that there is a problem with the inlet water valve turn the ice maker OFF. Remove the plastic tube from the rubber ice maker fill tube (Just pulls out) and place it in a bucket overnight. IF you note water in the bucket the next day then the inlet water valve has for sure failed. Sometimes they LEAK intermittently when the failure first begins so the bucket test may not reveal a leaking inlet water valve. The key here is you said you have water UNDER the ice maker and you suspect a tray leak.

Here is what I recommend you do after the overnight plastic tube in a bucket leakage / bypassing test:
1. Reinstall the plastic tube on to the rubber fill tube.
2. Turn the ice maker ON
3. UNPLUG the refrigerator and so a manual defrost by removing the freezer contents then directing a fan into the freezer compartment for just over 2 hours. (Makes a water mess)
4. Return the unit to normal service
5. Check for ice production 6 - 8 hours after you performed the manual defrost.
If you have automatic ice production you most likely have and automatic defrosting problem... BUT.... there can be a problem with the freezer door / light switch. The door light switch is a 3 contact switch. One contact is a common power wire and the other 2 contacts turn on the light and provide power to the ice maker (and some times the evaporator fan also depending on unit design)
Test the door light switch amd make sure the light will go off when the door is closed. (depress the plunger) If the light stays on the door switch is bad.

Hopefully you have enough information to understand what is happening with your refrigerator and what the causes of the symptoms you have are.

I think in the end you will have to repair the automatic defrost problem and replace the inlet water valve. Do not forget about testing the door light switch.

Thanks for choosing FixYa,
Kelly

Apr 14, 2011 | GE Refrigerators

1 Answer

Frigidaire refrigerator model PLRS2672ABB6 - Ice maker not working - just replaced the valve in the back and it seems that the water is not going in the line up to the ice maker


The valve is replaced.But still water is not flowing.Check the water flow is the water flow running.If yes then the other possibility is ice got frosted build up in the water fill tube.Use hair dryer to defrost that ice collected in the water fill tube.Check this both possibilities,1) The water flow and 2) The ice build up in the water fill tube.--------------Thank you.

Jan 25, 2011 | Refrigerators

1 Answer

Water in door but none to ice maker-why


couple of things to check make sure there is no obstruction where the fill tube comes into the icemaker... if ice builds up in plastic tube it will not allow to come into ice maker... if there is ice there most likely the water valve is not closing all the way... these are normally dual water valves meaning one solenoid goes to ice dispenser /water dispenser and the other works the ice maker good luck

Dec 31, 2010 | KitchenAid KSCS25FKSS Side by Side...

1 Answer

Water keeps building up and freezing in the tube to the icemaker and on the wall where the tube comes in...


Replace the water inlet valve. The water inlet valve on the back of unit opens when the ice maker needs water. If the valve doesn't seal good because of sediment or wear it will continue to drip and when the water reaches the ice maker supply tube it will freeze blocking the fill tube.. You can take the water line off the valve and watch to see if it drips.

Dec 01, 2010 | Refrigerators

1 Answer

Replace ice maker still not making ice, it still dispenses water


Before suspecting the solenoid water valve, check the inlet tube, where the water enters the freezer. Sometimes this tube gets blocked with ice. From the back of the refrig, you can disconnect the water line where it goes into the back wall of the freezer and you should be able to blow air through it. (having the freezer door open while attempting this will prevent any back pressure build up) If you can not blow through it, it is plugged with ice. Melt the ice with a hair blower from the inside of the freezer. Ice blockage can result from water seepage past the water valve (generally requires replacement of the solenoid water valve) or the fill tube extention may be too long, resulting in the tube touching the end of the fill cup on the icemaker, which results in a build up of ice and blockage in the fill tube. (this only requires cutting the fill tube a bit shorter, so it does not touch the end of the icemaker's fill cup)


If you were able to blow through the tube, you have either a bad solenoid water valve, or the icemaker is not giving it power (generally only 6 seconds of power near the end of the cycle) which would mean a new icemaker, as replacement icemaker parts are not available.

Jun 12, 2010 | GE (PSS26MSRSS) Side by Side Refrigerator

1 Answer

I Ice maker keeps freezing and it builds up so


Either your water flow is too strong, your fill tube has dislodged from your Ice Maker, or your water valve is clogged with lime and defective.
I would opt for the obvious culprit, the fill valve. These are easy to replace and not expensive. First turn off the water to your refrigerator. Pull your fridge from the wall and follow the opaque tube at the top of your fridge down to the little aqua blue device with 2 wires connected to it. Note that fridges with cold water and ice have a dual valve with 4 wires but look similar. There will be 1 or 2 screws holding that in. Remove that valve and record the model number. Call either Searspartsdirect.com or 1stsource parts for replacement, or find a local dealer who has good prices. Replace the hoses in the order you removed them and you should be fine.

Mar 13, 2010 | Maytag MZD2766GES Side by Side...

1 Answer

KENMORE ICE MAKER DOESN'T WORK. WORKED WHEN IT WAS NEW. NO WATER.NO PUMPING NOISE.


Good day,
The first step is to check the ice maker.
Pour water in the cavity of the ice maker until near full. Turn ice maker on and close freezer door and wait 2 hours. If it dumps ice then you can exclude the ice maker. If no action, and the water is still frozen in the cavity the ice maker must be replaced.

If the ice dumps then follow these steps.....
You want to check the water supply line to the machine from the house supply.
I prefer to shut the whole house down with the shut off valve at the meter. Disconnect the water line to the water valve at the bottom rear of the fridge. Point the open end of the water line into a bucket, and while watching have someone turn the water to the house on for a 10 to 15 second count. Water should come out of the line forcefully. If not replace the line and it's connecting valve.

If water supply is good, then replacing the water valve itself should solve your problem.

P.S. In rare occasions, the file tube from the back of the refrigerator to the inlet of the rear of the ice maker can build up with ice. You have to remove the ice maker to check this. If there is ice in this tube you have to melt it out.
However, caution using heat, as from a hair dryer ect. Heat from these devices can do a lot of damage to the hose and other plastic components in that area.

Nov 03, 2009 | Kenmore 55612 / 55614 / 5561 / 655619 Side...

1 Answer

GE TFX22ZR side by side. ice maker not making ice


Try swapping the wires on the dual water inlet valve. Then try the water dispenser. The water should go to the ice maker. This will tell you weather or not the ice maker valve is working and if the line is clear.

The water inlet valve on the back of unit opens when the ice maker needs water. If the valve doesn't seal good because of sediment or wear it will continue to drip and when the water reaches the ice maker supply tube it will freeze. You can take the water line off the valve and watch to see if it drips.

A strainer before the inlet valve can also get stopped up restricting flow.

Oct 15, 2009 | GE (PSS26MSRSS) Side by Side Refrigerator

1 Answer

Water leaking


Tarena, it's been my experience with Amana that tells me you have a failed water inlet valve.

Here's how it works; Water comes from the wall into the fridge to the valve I'm talking about. Now this valve works like this... When you put a cup in the dispenser area to get cold water a switch sends 120 volts to the valve and it opens up allowing water to flow through it. When you remove the cup, power is shut off at the valve... the valve is supposed to close all the way, if it didn't there would be water dripping from the dispenser area, right? (Like a leaky faucet) If the valve is bad, it won't open at all. (Like a blown out light bulb)

The ice maker is similar. When it "harvests" ice and it drops into the ice bin, the IM will send 120 volts to the valve (for 5 seconds or so) to re-fill the ice mold so it can make another batch. Now when the power is removed from the valve, it's supposed to shut off all the way. If it didn't, there would be water dripping into the ice maker fill tube (in the freezer behind the ice maker). drip, drip drip... one after the other.

Let's assume that the ice maker valve didn't close all the way. What would happen then? As these drops of water enter the freezer compartment and are heading down the ice maker fill tube toward the ice maker, they don't make it all the way 'cause they FREEZE in the tube! One drop at a time, week after week. ('course you never notice it, 'cause it's in the freezer) Now... the ice maker is still trying to make ice, so every 45 minutes or so it sends 120 volts to the valve to get more water. But the water fill tube has ice in it because of the water drops that have accumulated there. This goes on over time and eventually the water fill tube becomes completely BLOCKED with ice due to those water drops.

Now what happens? The ice maker is still trying to make ice, but the fill tube is blocked... it can't get water through it. But when the water valve opens up to allow water to the ice maker, where does it go? Since the fill tube is blocked, all that water pressure builds up in the water line (tube) that feeds the ice maker and eventually it blows out! (you can verify this... pull the refrigerator out from the wall, look at the water line going to the ice maker. There's a connector back there for the tube to fit into. This is what's blown out.) Now the tube is just dangling there and not hooked up to the ice maker any longer. Since the ice maker is still running, every time it asks for water it sprays out and onto the wall and floor back there through this dangling tube.

The repair? Replace the valve. It's easy. The part number is 67005154 and it lists for about $21.00. You can find one at any appliance parts retailer. (you'll see where the valve is located... it's where the water line hooks up behind the fridge.) UNPLUG YOUR FRIDGE WHILE YOU WORK ON IT!!!

Just replacing the valve is only half the job. You'll still need to remove the ice build up in the ice maker fill tube. Do this by pulling it straight out the back of the refrigerator and putting it under warm running water. Then re-install it and hook the water tube back up to it.

On some models, you can not remove the fill tube. If you can't get it out the back, you'll have to do it from the freezer compartment behind the ice maker (a little more work, but still do-able). It's easiest by removing the ice maker.... pull the ice bin out and set it aside. Then remove the 3 screws holding the ice maker. You don't have to disconnect the wires, just try to get it out of your way the best you can. Now take a hair dryer and thaw out the fill tube until the ice slides out of there. Then rebuild it.

There ya go! Job time? about an hour. Part cost? about $21.00. Knowing that you fixed it yourself? Priceless.

Oct 14, 2007 | Amana ACD2232HR Side by Side Refrigerator

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