Question about Dell Dimension 3100 PC Desktop
My mouse AND keyboard are both usb and the ports on the machine quit working.... hard drive is fine. The machine boots up to the log in screen but I can't make anything move.... keyboard OR mouse. Any suggestions short of buying a new board?
Does the system respond to boot keys (F2, F12) when the DELL logo appears? If so the problem is with Windows drivers and probably can be resolved by reinstalling or rolling back the drivers, but how? Do you have access to another keyboard? Does the system have PS/2 ports? Do you have access to a PS/2 keyboard or adapter? If boot keys work, you could also choose F8 for Last Known Good Config (XP) or System Restore (Vista).
Have you tried different ports (front if using back or visa-versa)?
Try using just keyboard or mouse to see if one has somehow shorted. Also check the ports for any sign of damage.
Posted on Jan 10, 2009
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