Question about Dell Dimension 3100 PC Desktop
My mouse AND keyboard are both usb and the ports on the machine quit working.... hard drive is fine. The machine boots up to the log in screen but I can't make anything move.... keyboard OR mouse. Any suggestions short of buying a new board?
Does the system respond to boot keys (F2, F12) when the DELL logo appears? If so the problem is with Windows drivers and probably can be resolved by reinstalling or rolling back the drivers, but how? Do you have access to another keyboard? Does the system have PS/2 ports? Do you have access to a PS/2 keyboard or adapter? If boot keys work, you could also choose F8 for Last Known Good Config (XP) or System Restore (Vista).
Have you tried different ports (front if using back or visa-versa)?
Try using just keyboard or mouse to see if one has somehow shorted. Also check the ports for any sign of damage.
Posted on Jan 10, 2009
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Sep 29, 2013 | Dell Dimension XPS 400 PC Desktop
Apr 02, 2013 | Dell Dimension 3100 PC Desktop
Sep 15, 2011 | Dell Dimension 8200 PC Desktop
Jun 01, 2011 | Computers & Internet
Jul 06, 2009 | Dell Dimension 3100 PC Desktop
Mar 28, 2009 | Dell Dimension 3000 PC Desktop
Dec 18, 2008 | Dell Dimension 3000 PC Desktop
Nov 03, 2008 | Dell Dimension 5150 (DIM515MIN) PC Desktop
Dec 23, 2007 | Dell Dimension 2400 PC Desktop
1,839 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: