Question about Averatec 4265EH1 (AV4265EH1) PC Notebook
A few weeks ago I had my Averatec LCD display replaced and the computer was returned to me in perfect condition. Shortly after that, I took it to a local store that was offering a clean up - tune up special. When the notebook was returned to me at the end of the day, there was a problem: With the display lid open (i.e. keyboard and LCD are ready for use), you see the frame around the LCD display. There is a crack in that frame in the lower left corner, that runs between the letters V and E. The crack is complete; that is, it starts at the upper edge of the bottom of the "frame" and runs down to the bottom of that piece, beneath the screw there. From what I see, this "frame" (LCD display frame) is one piece which is simply placed over the LCD display and screwed into place by six screws which are covered by white rubbery squares, for appearance. The company that did the clean up - tune up job is sort of willing to take responsibility for this damage, but they are saying that that piece (the frame) cannot be fixed or replaced. This seems most unlikely to me. I contacted Averatec and they said they can't give such information to an "end user". I'm quite sure that this "frame" is one piece, as I described it, that is set into place by screws. I would like to have the store replace that piece for me, which they would be willing to do at their expense, if they could understand that it is a simple piece that needs replacement. Can someone give me the name of this frame piece and the Averatec part number? I could give that information to the store to convince them that this is something that can be fixed. Any other suggestions would be welcome. Many thanks. (This is my first time at FixYa) RONinRI USA
Hello, Unfortunately it is very unlikely someone will be able to change this part for you. Manufacturing companies don't sell spare parts to the end user so therefore it you want it changed you have to send the laptop into service at an authorised center. In your situation you would have to send the laptop into repairs and have the third party company pay the prices. There isn't any other way aroud, maybe only if you find a broken laptop or something symilar on ebay to buy that particular component. Sorry for being the one who delivers the bad news.
Posted on Jun 05, 2007
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Posted on Jan 02, 2017
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