Question about Averatec 4265EH1 (AV4265EH1) PC Notebook

2 Answers

Need help with notebook case (not a technical problem, as such)

A few weeks ago I had my Averatec LCD display replaced and the computer was returned to me in perfect condition. Shortly after that, I took it to a local store that was offering a clean up - tune up special. When the notebook was returned to me at the end of the day, there was a problem: With the display lid open (i.e. keyboard and LCD are ready for use), you see the frame around the LCD display. There is a crack in that frame in the lower left corner, that runs between the letters V and E. The crack is complete; that is, it starts at the upper edge of the bottom of the "frame" and runs down to the bottom of that piece, beneath the screw there. From what I see, this "frame" (LCD display frame) is one piece which is simply placed over the LCD display and screwed into place by six screws which are covered by white rubbery squares, for appearance. The company that did the clean up - tune up job is sort of willing to take responsibility for this damage, but they are saying that that piece (the frame) cannot be fixed or replaced. This seems most unlikely to me. I contacted Averatec and they said they can't give such information to an "end user". I'm quite sure that this "frame" is one piece, as I described it, that is set into place by screws. I would like to have the store replace that piece for me, which they would be willing to do at their expense, if they could understand that it is a simple piece that needs replacement. Can someone give me the name of this frame piece and the Averatec part number? I could give that information to the store to convince them that this is something that can be fixed. Any other suggestions would be welcome. Many thanks. (This is my first time at FixYa) RONinRI USA

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  • Ron Skinneer Jun 05, 2007

    I am attaching a picture of the damage described in the above request for help...damage to Averatec LCD display frame.

  • Ron Skinneer Jun 07, 2007

    Bogdan,

    Thanks very much for your help. I can understand that the computer would need to go to an authorized repair center...I don't like to go without the computer for 7-10 days, but that's life.

    The other part of the problem is this:

    The store that is responsible for this damage says that the crack cannot be repaired or replaced; that it is an integral part of the computer lid. As I first wrote, it really appears to me that this LCD display "frame" is a single piece that is held in place by six screws, so the repair center should be able to remove the broken frame and replace it with a new one.

    What would you say about that?

    THANKS.

    RonInRI
    USA

  • Ron Skinneer Jun 08, 2007

    Bogdan,

    Thanks so much for your comments. Since I have just had a new LCD display installed, it would be wasteful to see about getting another one. I can live with this problem with the frame and I think the store that did the damage will compensate me, at least in part, with a store credit.

    So, again, thank you very much. It's been a very positive first experience at FixYa.com

    Peace....

    RonInRI
    USA

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Hello,
you can buy this broken part of lcd from pchub.com at very low price.even you can buy any thing for your laptop from there.
www.pchub.com open this link

Posted on Dec 18, 2007

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Hello, Unfortunately it is very unlikely someone will be able to change this part for you. Manufacturing companies don't sell spare parts to the end user so therefore it you want it changed you have to send the laptop into service at an authorised center. In your situation you would have to send the laptop into repairs and have the third party company pay the prices. There isn't any other way aroud, maybe only if you find a broken laptop or something symilar on ebay to buy that particular component. Sorry for being the one who delivers the bad news.

Posted on Jun 05, 2007

  • Motoi  Bogdan
    Motoi Bogdan Jun 08, 2007

    Yes, you are right. It is a separate part, not in particular for your model but for allmost all laptop models. They either hide this for you, or simply don't know this. However such spare parts are indeed hard to find as most companies treat the display lid as a whole, including the tft pannel, casing, wi-fi antenna or cable connectors and other components. In general if a defect like this occurs the producer company will state that it can only be made by excesive force or pressure applied to the display therefore voiding your warranty. If the device isn't in warranty or you just lost it, they will more probably ask you to "buy" the whole replacement part (the display lid as a whole). If you tell this to the company that damaged your laptop in the first place, they will probably reply by telling you that they won't pay for a whole display as long that they only damaged a plastic component on it's casing.
    That's why the situation is rather tricky. However if you need more informations i would by happy to assist.

  • Motoi  Bogdan
    Motoi Bogdan Jun 08, 2007

    glad you managed to get it solved in some way. please feel free to come back if you have other problems in the future.

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