Need help with notebook case (not a technical problem, as such)
A few weeks ago I had my Averatec LCD display replaced and the computer was returned to me in perfect condition. Shortly after that, I took it to a local store that was offering a clean up - tune up special. When the notebook was returned to me at the end of the day, there was a problem:
With the display lid open (i.e. keyboard and LCD are ready for use), you see the frame around the LCD display. There is a crack in that frame in the lower left corner, that runs between the letters V and E. The crack is complete; that is, it starts at the upper edge of the bottom of the "frame" and runs down to the bottom of that piece, beneath the screw there.
From what I see, this "frame" (LCD display frame) is one piece which is simply placed over the LCD display and screwed into place by six screws which are covered by white rubbery squares, for appearance.
The company that did the clean up - tune up job is sort of willing to take responsibility for this damage, but they are saying that that piece (the frame) cannot be fixed or replaced. This seems most unlikely to me.
I contacted Averatec and they said they can't give such information to an "end user".
I'm quite sure that this "frame" is one piece, as I described it, that is set into place by screws. I would like to have the store replace that piece for me, which they would be willing to do at their expense, if they could understand that it is a simple piece that needs replacement.
Can someone give me the name of this frame piece and the Averatec part number? I could give that information to the store to convince them that this is something that can be fixed.
Any other suggestions would be welcome.
Many thanks. (This is my first time at FixYa)
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Re: Need help with notebook case (not a technical...
Unfortunately it is very unlikely someone will be able to change this part for you. Manufacturing companies don't sell spare parts to the end user so therefore it you want it changed you have to send the laptop into service at an authorised center. In your situation you would have to send the laptop into repairs and have the third party company pay the prices. There isn't any other way aroud, maybe only if you find a broken laptop or something symilar on ebay to buy that particular component.
Sorry for being the one who delivers the bad news.
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Based on your concern, since you have a display issue (vertical line on the screen) I recommend to contact the technical support of Lenovo. They will set up a depot repair for you to diagnose the computer and to repair it completely. You may contact them at this number 1-877-4Lenovo (1-877-453-6686). --> Hours of operation, 24 hours a day 7 days a week
--> Your system came with a 1 year base warranty. Since you purchased the system last 07.02.2010 your computer is still in warranty.
Do you know for sure the LCD screen and not the video card is faulty?
You may find it cheaper to repair the LCD screen than replacing it.
Connect an external monitor to the laptop and power it up, if you see a clear image on an external monitor, this means your video card is OK.
If you see a dim image or flicking image on the LCD screen it means you have a backlight problem.
Dim image and/or dark display on the laptop's LCD screen indicates a faulty LCD backlight and it could be the inverter that supplies high voltage to the CCFL lamp or it is the CCLF lamp is nearly burnt out or burnt out, most likely this is the case. The inverter can be replaced easily but the CCLF lamp is more time consuming and requires soldering skills. Check out www.lcdparts.net for parts, repair service and DIY info.
Just for the sake of information, the white of the screen means the backlight is working. LCD displays work by allowing light to pass through at different wavelengths, creating 'color.'
I doubt that your system has a separate, replaceable video card.
This sounds a lot like a chip has developed and thermal problem. If you can buy 'freeze spray' there, try shooting it into various openings of the case when the problem is present.
If this affects the display, you are probably going to need a replacement motherboard since the majority of the chips (ICs) are placed by robots and nearly impossible to replace by hand due to the pin spacing that is typical for modern ICs.
If you are courageous, you can get the case apart with 'jeweler's' screwdrivers.
You will find that the screen assembly is connected to the main board via a flat ribbon cable that is likely stuffed into a questionable connector.
You might try carefully pulling that cable from the connector and even more carefully, plug it back in again.
Unfortunately, few companies are using any gold on connector contacts anymore and the materials used may oxidize and cause the kind of problem you are having.
The link to all the manuals is no longer valid, Averatec has been purchased by Trigem. Averatecforums.com and Averatec-forums.com have both gone under and there is painfully few dis assembly guides available.
The only one I've been able to find that was useful is found here:[url]http://www.larwe.com/technical/av3715-open.html[/url]
Try this. Do a restart, and see if that error occurs. Then try shutting fully down, hold the power button in for 10 sec, and see if it works OK from a cold boot. Don't have a solution, but I have to do the same on my Averatec, and thier suppor is no help.