I have a desktop that is XP SP2 and an HP6122 Deskjet print with double sided print capability. This printer is a shared printer. I just recently bought a new laptop that is Vista. Note: the two computers are networked.
I can do regular printing from the laptop, but when the print screen opens and I press the 'preferences' button, I do not get the option where I click 2 sided printing.
Prior to this new laptop, I had another laptop that was XP and everything worked fine.
I contacted HP and for them to help me it was going to be $56.00 and they wouldn't assure me that it would work.
I did go to the site and there is an alternate driver which is the Deskjet 990cse. I downloaded that to the Vista machine, but not sure I did it right, but still no luck.
The printer is working fine so I hate to get rid of it for the 6988 which also prints double-sided and maybe have the same problem with it.
Please, I need help on this, it is driving me crazy.
Perferences in XP look different than in Vista, but you should be able to find the 2-sided peference for your laptop driver by going to the Control Panel > Printers > and selecting peferences using the HP6122 icon. In some versions the 2-side preference is in the "advanced" tab. Using the "advanced" tab will likely have check boxes rather than a full setting screen as in XP, but both work the same. You should see all the 2-side features present with radio buttons to select your preference. Likewise, when printing in Vista, you can select settings different than default preferences, in which case you can change the defaults for a single document print. Again, this will look different than in XP, but you should find the 2 side feature available either as a feature tab or in the "advanced" tab.
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Try a different driver. "Add a printer" in "My Computer"/"Printers" or "Control Panel"/"Printers". The 6122 will print from the HP 920, 930, 932, 940 & 950 drivers also - (which are included with your Windows XP and Vista systems). All these drivers seem to be the same print quality in my systems.
This might be a problem with the connection or corrupted file, try to cancel the print job and try again.
-if your using USB connection try to unplug and replug the cable from the PC and the printer side.
"Add a printer" in "My Computer"/"Printers" or "Control Panel"/"Printers". The 6122 will print from the HP 920, 930, 932, 940 & 950 drivers also - (which are included with your Windows XP and Vista systems). If you chose the 970 driver it will want a second sheet of paper to print a test page, which you can ignore and it will stop trying. All drivers seem to be the same print quality in my systems. I do not use the 970 or 6122 driver at all so I don't have an ink level monitor or any possible related potential glitch. I wet and slap stubborn old ink cartridges to un-stick dry jets. sometimes I use a small clear silicone tube to suck a bit of ink to get them started as the jet holes need priming sometimes if they are old.
Blinking drop light on HP6122 signifies an ink cartridge is out of ink. There are two cartridges -- color (larger of two) and black (smaller of two). Blinking drop light only indicates either, but not which. HP6122 service software and print driver are available from HP website http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=83027&lc=en&cc=us&dlc=en&lang=en&cc=us. HP6122 service software has a printer maintenance utility which includes ink cartridge monitor. Use the maitenance service utility to determine which (or both) cartridge is out of ink. With cartridge replacement, printer should automatically print test page, then reset and be ready for printing from your computer. To clear printed documents from print que, open the HP6122 print que via control panel > printers > double-click on HP6122 driver to show que > select document tab > select cancel.
The printer issue is the "setup.ini" file.(notepad file) You have to add an entry for Windows XP under [SupportOS] list. You also have to add a file, and edit the hpf6122p.inf file to reflect the added file. Please contact me at:
Have you tried replacing the cartridges? Some programs such as Adobe Reader will generate a "black" equivalent from the color cartridge. In this case, if the color cartridge is low in red, the outcome will be blue. This would signify that the color cartridge needs to be replaced. HP supplied a utility program for the HP6122 to detect and report ink levels. If you have this utility, check the levels. The utility will only work if the computer is directly connected to the printer -- not thru a print server. If you don't have the utility, you should be able to get it at the HP website http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=83028&lang=en&cc=us&taskId=135&prodTypeId=18972&prodSeriesId=88749
You might find that both the black and the color cartridges are out of ink. Some print drivers can detect when the black cartridge is empty, then attempts to print a black equivalent using the color cartridge.
Within the HP6122 printer utilities are head-aligment and head-cleaning routines. One or both may be required to solve -- most likely head cleaning is required. Might require more than one cleaning event. Once clean, you can also print a test graphic from the printer utilities that does a good job of testing all colors and black.