Question about HP DeskJet 6122 InkJet Printer

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Shared HP 6122 printer with double side print

I have a desktop that is XP SP2 and an HP6122 Deskjet print with double sided print capability. This printer is a shared printer. I just recently bought a new laptop that is Vista. Note: the two computers are networked.

I can do regular printing from the laptop, but when the print screen opens and I press the 'preferences' button, I do not get the option where I click 2 sided printing.

Prior to this new laptop, I had another laptop that was XP and everything worked fine.

I contacted HP and for them to help me it was going to be $56.00 and they wouldn't assure me that it would work.

I did go to the site and there is an alternate driver which is the Deskjet 990cse. I downloaded that to the Vista machine, but not sure I did it right, but still no luck.

The printer is working fine so I hate to get rid of it for the 6988 which also prints double-sided and maybe have the same problem with it.

Please, I need help on this, it is driving me crazy.
Judy F.

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The original CD shipped with your HP6122 likely was produced prior to Vista. If you used the original CD to install the HP6122 driver on your new laptop, you likely do not have the latest version of the Vista driver. If this is the case, go to the HP website and install the Vista driver that matches with your laptop op system http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=83028&lang=en&cc=us&taskId=135&prodTypeId=18972&prodSeriesId=88749

Perferences in XP look different than in Vista, but you should be able to find the 2-sided peference for your laptop driver by going to the Control Panel > Printers > and selecting peferences using the HP6122 icon. In some versions the 2-side preference is in the "advanced" tab. Using the "advanced" tab will likely have check boxes rather than a full setting screen as in XP, but both work the same. You should see all the 2-side features present with radio buttons to select your preference. Likewise, when printing in Vista, you can select settings different than default preferences, in which case you can change the defaults for a single document print. Again, this will look different than in XP, but you should find the 2 side feature available either as a feature tab or in the "advanced" tab.

Posted on Jul 13, 2009

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