Question about HP PSC 2350 All-In-One InkJet Printer

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Scanner It has scanned fine before but now is is sayingI need to install or run HP software, I have never seen this before...Please help.

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Just go to hp.com and update your drivers and software. If you have problems let me know.

Posted on Jan 10, 2009

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I am having problems making my scanner work - I can't scan a document from the printer/scanner/fax/copier to my laptop


How is the all-in-one connected to your computer? What OS are you using? Did you install the full software, basic drivers or the OS drivers? Are you starting your scan from the computer or the buttons on the all-in-one? Is this a newly installed printer or one that has been used several times with this computer?

The Photosmart C7180 can be used with a USB connection, wired ethernet network, wireless network, bluetooth or PictBridge. For a Mac OS, only the USB connection will work.

If you need the drivers, see http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&product=1153754& and select your OS.

If you connected the all-in-one to the computer via a USB connection before installing the software, you may have an OS driver that does not include the scanner driver. Disconnect the USB cable then uninstall the driver. Then install the HP driver. If you do not install the full software, you will not be able to use the buttons on the scanner to launch a scan. You'll have to start the scan from the computer.

If you have the full software, the HP Solution Center is installed. This includes a monitoring program that should run when you start your computer. This listens for the press of a button on the scanner and launches the appropriate part of the HP software. However, you need to set the button destinations in this software first. I recommend manually scanning at least once to set the appropriate resolution and destination folder for your scans. Then in the Solution Center, click Settings, Scan Settings, Button Settings and then Front Panel Scan Buttons. Set these based on your default settings.

If this all-in-one has been working previously, check your connection. Scanning requires bi-directional communication with the computer and can fail even when the printer works. Try a new USB cable and a different port, if you are using that connection. If you are on a network connection, check that the firewall isn't blocking communication. (Temporarily disable the firewall to check.) In Windows, check the Devices and Printers (Win7's name) control panel and check if the scanner is a listed device. Right click on it and check the properties and status. (All-in-ones are often listed twice - as a printer and as a scanner.) HP offers a diagnostic program, http://h10025.www1.hp.com/ewfrf/wc/doclink?lc=en&cc=us&product=1153754&tmp_docname=c02114802 , to check for issues with the scanner.

Try manually scanning with another program than the HP software. Windows includes some options that will acquire scans. XP, Vista and Win7 all include Paint (File > Import from Camera or Scanner > New Scan). Windows7 (and some versions of Vista) include Windows Fax and Scan (click New Scan). If you have the Microsoft Live software, you also have Windows Photo Gallery (works like Paint).

If you are connect the all-in-one to a USB print server, the scanner probably won't work. Try a different type of connection.

If you are using the all-in-one on a network, make sure that the network is up and the printer has an IP address. I've seen routers lose their connection for various reasons. (Rebooting both the modem and router sometimes cures the problem.)

Please add more information on your specific scanner problem and I'll try to provide specific suggestions.

I hope this helps.

Cindy Wells

Apr 09, 2012 | HP Printers & Copiers

3 Answers

I have downloaded my software for my hp officejet 5510v all-in-one and my scanner part will not work. I have 3 in one--print--does o.k., fax does good some times, will not scan---please help


Is the scanner installed correctly? Full feature software is that what you have installed?

try starting mspaint and test scanning

start -> run -> type in mspaint click ok
Then file and from scanner or camera, follow instructions to scan,

Sep 10, 2008 | HP Printers & Copiers

9 Answers

Scanning capabilities are gone


Hey,

the drivers and software are available on the hp page, let me get you the correct ones, which windows are you using?

Thanks,
Ekse

Sep 06, 2008 | HP PSC 2355 All-In-One InkJet Printer

2 Answers

When i try to scan a photo my scanner says ''youneed to install or run hp software for this feature'' how do i do this?


Software included
HP Image Zone Photo & Imaging Software: HP Director, HP Photo Gallery, HP Image Editor, HP Instant Share, HP Photo Prints, HP Creative Projects, HP Quick 4 x 6 prints, HP Document Viewer, HP Send to Programs

The above software should be able to be run by inserting the cd-rom into your cd-rom or dvd-rom drive.

Once installed you'll be able to run the scanner.

Jul 09, 2010 | HP Officejet 7310 All-In-One Printer

1 Answer

Scanner doesn't work. It says no scan options,


You can check if the scanner driver is still installed by going to Control Panel\Scanners and cameras (if you have windows vista, you need to be in "classic view" in control panel)

If you see the HP scanner listed there, you can double click on it to run the windows scan wizard.
If this works you just need to find some scanning software, not necessary the HP one.

If there is no scanner listed, you will need to download the software and drivers which you can most likely find on the HP website.

Mar 25, 2010 | HP OfficeJet 6210 All-In-One InkJet...

2 Answers

Cannot scan


you must be install your scanner driver or scanner software. If you see your scanner properties then you can get scane

Oct 23, 2009 | HP DeskJet F4280 All In One Printer InkJet

1 Answer

SmarThru Office can't see scanner (nor can word)


Windows is using Window's default scan driver, so it's working only within Windows scan wizard feature. You will need to install the Scan Driver separately to work with SmarThru and other software. The Scan Driver is available at Samsung website.

Apr 16, 2009 | HP PSC 1350 All-In-One Thermal Printer

2 Answers

Photo smart 2610 all in one scanner will not scan


hey i also had this type of problem. but i solved it and hope it will solve yours too.
first of all uninstall all ur hp drivers and softwares related to the hp printer. then restart your pc. now disconnect ur printer with ur computer and turn it off and again on after 15 secs.
now insert the cd which i have got with the hp printer in the cd-driver of ur pc and install the driver.
after the installation is complete, connect ur printer, but do not remove ur cd.
then start scanning, and if it will again ask for installing driver, u dont have to worry it will install it from the cd.
this would surely help u, if problem persists, please tell me.

Jan 03, 2009 | HP Photosmart 2610 All-In-One InkJet...

14 Answers

Mac OS 10.5 Leopard


I was able to get my 6110 to scan by downloading HP_Installer_PSC7100_v9.7beta.dmg .  I saw this on XLR8YourMac for another HP multi-function and on a lark I decided to try it.  During the installer it won't detect the 6110, but you are able to "Skip" to the next step until it's installed.  Then, launch "HP All-in-One Device Chooser" and you will see the 6110 listed.  After I choose it there, I was able to use "HP Scan Pro" with the 6110.  I've not really tested the rest of the applications.

Nov 08, 2007 | HP OfficeJet 6110 All-In-One InkJet...

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