Question about Vtech V.Smile Pocket

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No sound My daughter was sitting on the couch playing her vtech cyber pocket and the sound just disappeared. We have tried everything, including replacing the batteries....this is only 2 weeks old. We read some of the posts on other problems and we can't even locate the "reset button" stated in some of the posts.

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Here is the manual if you don't already have it

http://www.vtechkids.com/_f/_pw/_manual/V.Smile%20Cyber%20Pocket.pdf

resetting that is apparently just a case of removing the batteries and adaptor (if you are using one) wait five or ten minutes... reconnect the adaptor or install the batteries and turn it on

Robert

Posted on Jan 10, 2009

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Hi i'm Ryan, my daughters did the same thing, I removed the battery cover and there is a small pin hole with a reset button in it, try resetting it. I did and it came back on and works fine.

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Do you still have your receipt? You could try to echange it at the store. Vsmile is coming out with a newer slightly different handheld model you could try. Though, we have a vsmile for the home and a leapster as a handheld game. Which both of my children have loved. Have you tried calling Vtech about the problem? I've had to call before about the home unit and they were very helpful. (Incedently, I have had problems with that, so if you ever do here's a helpful tip: Reset the machine by unplugging EVERY cord and pressing the two front buttons together for one full timed minute! We were having problems with a power issue and this solved it) They may be just as helpful as Leapster's Leap Frog company and send you a replacement! Once on a long car trip my daughter got sick in the car, while playing, so needless to say the game system got it too. And when I called Vtech about what to do, they sent a replacement! Try calling Vtech and see. You never know! Good luck!! :)

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Maybe you have to buy a new rechargable battery pack. I have had one before and for some reason it no longer charged well. It too would hold a charge for only a small period of time, definately not long enough to appease my daughter! :) Try giving vtech a call and see what they say. At the very least they can help you get a new pack. Here's the number! 1.800.521.2010 :)

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