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Re: 32 in. iLo
If your TV is connected to a Comcast cable box that has a volume control on it with its on screen volume at the top of the picture. Turn it up until the word "stereo" appears and then only use the TV's volume control. This should fix the problem and allow you to enjoy stereo audio.
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The mono/stereo is an indicator of the audio signal that the TV is outputing. Like most car radios, they have an indicator that tells you when a station in coming in clear, which may be just an LED or a light. When the signal is weak or when your on a non-stereo station the indicator will not be on. What signal are you providing to the TV? Cable, OTA, STB output??? low RF signal level could be the cause for this.
I have encountered the same problem. I have looked through the menu at least a hundred times to find an answer, but the only thing that I have been able to come up with is to push the MTS button on the remote.
I have a 32" Initial which is an ILO with a name change. All I can do is turn it on and off. The volume and menu settings will not work. I have had it for about two months and now I am going to take it back to WalMart. The picture quality is great but it sucks that I can't change the volume or settings. I guess Sony will get my business now.