Question about Dell 924 All-in-One InkJet Printer

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All-IN-One Printer 924 Deep Paper Jam, can not get it out

I was printing some stuff out, when I was about to make a test print, which I have done in the past, I put in a thinner type of paper which is the test paper. Again, I have done this before and it has worked fine. That paper got really jammed inside. I followed the troubleshooting instructions on Dell, but that is not helping. I stuck my fingers inside from the back of the scanning part, I felt a piece where I pressed down and I hear the paper, but I can not get to it.
The jam is very deep inside and I do not know how to get to it. I see screws all around the printer, I attempted to unscrew the ones in the back of the printer which are three, but that didin't help either. At this point I do not know what to do. It's super hard to get through to Dell, so this is my last resort right now.

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Normal 0 I suggest you get a sheet of Card Stock (Heavy paper) and place it in the feed way. Then press the print button applying a slight amount of pressure on the Card Stock so it will feed through the printer. The reason for this, is in some cases I have been able to clear the paper track of debris that was deposited there over time.
Worth a try, as I have fixed a number of printers this way, saving costly repairs.
Hope this helps. Bud

Posted on Jan 22, 2009

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Remove the jammed paper. Unplug the printer from the mains and PC. Inspect the rollers, etc for tiny paper piece(s) that may be stuck, or other debris. Try to clean rollers and make sure they are dry.
Keep printer unplugged for about 2 minutes and replug and try a test print.
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turn off the printer and use dental tool and a flash light, slowly turn the paper pickup roller and check the either end of the roller, that is usually where the bits of paper are stuck.
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Is there a door or access on the back of the printer? Some printers can be accessed there.
Hope this helps. Bud

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Close the cover and tray firmly. Then check for a test page.

Let me know if I can assist you further. Don't forget to vote the solution.

Regards
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