Question about Vtech Phones

7 Answers

GET A DIALING ON THE PHONE

I READ THE MANUAL AND HIT *TONE BUT IT DOES NOT GO BACK FROM THE DIALING.
IF I HIT *TONE BEFORE I DIAL IT WORKS -BUT WHEN I HANG UP AND TRY AGAIN-I GET THE PULSE DIALING.
HOW DO I GET BACK TO DIGITAL?
HANDSET OF VT2931 OF DIGITAL 900 MHZ

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  • 4 more comments 
  • geneb33 Jan 19, 2009

    I DID WHAT YOU WROTE AND IT DOES NOT SOLVE THE PROBLEM.
    I EVEN DISCONNECTED THE BASE FROM THE TELEPHONE AND POWER.
    BY THE WAY-THERE ARE NO 2 WIRES JUST THE BATTERY.
    PLEASE GIVE ME A SOLUTION!!

  • geneb33 Jan 19, 2009

    I TRIED ANOTHER PHONE ON THE SAME LINE AND HAVE NO PULSE. THE BASE UNIT ON THE HANDSET ALSO HAS A PULSE. THE OTHER BASE UNITS HAVE NO PULSE.
    I HAVE THREE BASE UNITS AND 3 HANDSETS AND THIS IS THE ONLY ONE THAT HAS THIS PROBLEM.
    PLEASE HELP!!

  • geneb33 Jan 19, 2009

    ON THE BASE UNIT THE MODEL NO READS
    VT2931

  • geneb33 Jan 19, 2009

    DOES NOT WORK
    HERE IS A CLUE.
    WHEN I PRESS *TONE BEFORE DIALING-THERE IS NO PULSE

  • geneb33 Jan 19, 2009

    THANK YOU.
    THERE IS A SWITCH

  • geneb33 Jan 19, 2009

    THANK YOU.
    THERE IS A SWITCH

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7 Answers

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Hi and welcome to FixYa,

It may just be a stuck button. Try prying it away from making contact underneath by flicking on it with your fingernail. Alternately, open the casing locate the button for the Tone/Pulse and with a cotton bud dippe in alcohol, clean the carbon contacts underneath.

Pls post back result(s). Good luck and Thank you for using FixYa.

Posted on Jan 19, 2009

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Try press and holding the tone button.

Posted on Jan 19, 2009

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  • Nate Stansfield
    Nate Stansfield Jan 19, 2009

    Press menu and use the arrow down to goto Global setup and press
    select. Use the down arrow and goto Dial Mode and press select. Use the
    down arrow to select your dial mode and press select

  • Nate Stansfield
    Nate Stansfield Jan 19, 2009

    I have looked at your phone's user manual. You are doing everything you should be. the fault is an electroncial problem in the phone

  • Nate Stansfield
    Nate Stansfield Jan 19, 2009

    The setting on the phone and the base both have to be set to tone in order to work

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Is there not a switch on the side of the base for tone or pulse dialing....

Posted on Jan 19, 2009

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Its a internal circuit problem in the device.or any of the buttons is getting stuck just make it clear.

Posted on Jan 19, 2009

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  • 367 Answers

What is the exact model of the phone?


Posted on Jan 19, 2009

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  • Rob Houg
    Rob Houg Jan 19, 2009

    I am enclosing the manual for your phone and a picture of location of pulse/tone switch.

    Let me know if this helps

    manual







  • Rob Houg
    Rob Houg Jan 19, 2009

    Please let me know if it helps

  • Rob Houg
    Rob Houg Jan 19, 2009

    If the model you gave in your post is correct the manual and picture I posted should be the exact same thing as your phone. let me know if this is not the case.

    Rob


  • Rob Houg
    Rob Houg Jan 19, 2009

    Sorry for taking the time to get you detailed picture etc of the phone and user manual. Thanks

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The problem may lie in you handets battery or.. the memory in the unit itself.. try using another phone on the same line.. if it uses pulse dialing then your line is pulse and is the problem..or it could just be the phone itself..

Posted on Jan 10, 2009

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  • 505 Answers

If you unplug the battery for 2 minutes it will reset the phone. This may be a way to reset back if the phone is not resetting as it should. Remove the battery cover and carefully pull the 2 wire connector and wait. Hope it works

Posted on Jan 10, 2009

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I am NOT familiar with YOUR make and model of phone, BUT.... I've had several cordless phone systems over many years, and have had the same problem that you describe. First, here is some background info for you:

The telephone company systems USUALLY have two different dialing systems:
  1. The "old" ROTARY DIALS worked by MECHANICALLY sending out different numbers of electrical pulses which the MECHANICAL "receivers" at the phone company "Central Office" buildings would read and thus connect you to the dialed number.
  2. Some years ago, a "new" dialing system was initiated. That system was called Dual-Tone-Multi-Frequency [or for short, DTMF].
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Most cordless phone manufacturers designed their phones to work WITH EITHER system, BUT....

The customer IS REQUIRED to "SELECT" which system his phone company uses, while the customer is "SETTING UP" his/her new cordless phone.

THAT process IS INCLUDED in ALL cordless phone set-up instruction packages I've ever seen!!!!!!

Either you need to carefully read and study YOUR installation-set-up instructions and then PROPERLY set your phone's dialing system [to PULSE or DTMF], OR GET SOMEONE who KNOWS WHAT he, or she is doing to do it for you.

I, and I think no one else is able to guide you via back and forth messaging on this site. At least I know I can't because I'm not acquainted with your cordless phone, AND I don't have an instruction/set-up manual to consult!!!!!

Track down your manual, OR search for a replacement manual; the dialer system selection process is NOT DIFFICULT IF you have the manual!!!!!!!

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