go to this page: "http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=SupportDetailTabAct&fcategoryid=238&modelid=15651#SupportDetailAct"
seems to be related to paper jams or wrong size of paper being placed in the front tray. if loading odd (e.g.: credit card sized), paper sizes, they need to be loaded into the rear tray.
good luck!
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