Question about HP OfficeJet 7310 All-In-One InkJet Printer

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My printer says to clear carriage jam and then press enter

It doesnt seem to be jammed.

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If you see no jam, remove the paper from the tray, and restart the printer.

Posted on Jan 09, 2009

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1 Answer

Clear carriage jam


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Clear Carriage Jam then press enter. When I do


I would try disconnecting the printer and unplug. Then remove the software and driver. Then re-install the latest drivers and software for your printer. Follow the installation instructions. If the problem comes back then the printer has a problem. Could be a dead motor that drives the paper roller if it does not go away. If the printer is under warranty you should be able to get it repaired. The warranty is usually only a year.

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1 Answer

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I was able to run run a piece of photo paper through a couple of times and printer now seems to be working again. The theory was that running a heavy piece of paper through might help clear little piece of paper that was not visible. The photo paper is less likely to tear if it gets jammed too.

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I have an Hp Officejet 5110. I have an error message saying "Open door,clear carriage jam, then press enter". But where is its door? How can I clear the carriage jam?

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