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This is not a solution, it is a new problem
my tomtom was working fine until I connected it to my computer using the latest TomTom Home. It now flashes a white cross and TomTom Home says "No device connected". My TomTom is useless now and does not work anymore.
Your os has a problem. Try this in the exact order.
1. Connect your device to USB.
2. Then turn it on
It should then connect to your computer
If it ask's you do you want to connect to your computer select yes
TT home should see your device and load your os.
If it doesn't load your operating system it will get a little more involved, but can be done. If this works make a backup of your tt device but do not use tt home to do this. Make a new folder on your desktop and name it whatever you want. Next go to my computer click on your tt's drive letter to open the drive. Click on edit, select all, copy. Then go to the folder you have created and right click then paste. Now you have a backup you can use if this happens again
Make a full backup, better safe, than sorry...
Do this backup vith explorer or similar,
just copy ALL content from device to a folder on your computer.
Remember to set explorer to show hidden and system files.
Connect device to pc, update device via TomTom Home....
"My tom tom wonts switch on. I have reset it and still it comes on with a boom boom noise and shows the 2 hands on the screen. It also shows the loading bar at the bottom, but then it just freezes and nothing happens. can anyone help please ASAP"
Sound as though your Map data card is corrupt. Remove the SD card and check it with your computer using a card reader. Backup the SD card onto your computer. You can run either chkdsk or go to the drive letter under 'My Computer' right click and select properties, then tools, then check now. You can also try starting the Tomtom with the SD card out of the unit. It should show a picture of the Tomtom with a 'X'. You can also try copying the data on the SD card to another SD card.